When will my broadband be activated?
If you have part-fibre or full fibre broadband:
Your broadband will start working on your activation day. It can take until midnight for you to be connected.
Find out when your activation day is:
Get your order number from your order confirmation email, or your router packing when it arrives
Track your order through our order tracker
If you can’t find your confirmation email, but you’ve registered for a My Vodafone account – you can find your order status in recent orders.
If you have 5G Broadband:
You’ll be able to use your broadband as soon as you get home and set it up. On some occasions the SIM in your hub can take up to 24 hours to activate, but it’s normally a lot faster.
What if I’m still not connected?
If you’ve had your activation day and you’re still not connected, please get in touch – make sure you have your account number ready.
If you’re a Vodafone Pro customer, please call our WiFi Xperts team on 03333 040191 (standard charges apply).