How do I make a claim on my insurance?
If your device is insured with Vodafone Insurance and you need to make a claim, you can call:
From the UK: 0333 304 3346 (standard call charges apply)
From abroad: +44 7836 191 191 (free from any Vodafone phone, but standard international call charges apply from other mobiles or landlines)
If your device has been lost or stolen, you need to let us know as soon as possible.
Report your device as lost or stolen
If your claim is accepted and we’re able to repair or replace your phone, tablet, laptop or smartwatch, you’ll need to back up your current device to keep photos, music and contacts safe.
If you're a business customer, find out more about business insurance
When will my replacement or repaired device be delivered?
For Accidental Damage & Breakdown cover or Loss, Theft, Accidental Damage & Breakdown cover:
Once your claim has been accepted, we aim to send you a replacement device the next working day through DPD, excluding bank holidays.
Delivery may take longer for some UK addresses. See the list of impacted postcodes
For Screen Damage cover, you have two repair options:
Standard repair
We’ll aim to repair your device within five working days (excluding weekends and bank holidays) from when it’s received at the return centre. Once repaired, a courier return will be arranged.Express repair
For a £50 additional charge we’ll aim to repair your device within 24 hours (excluding weekends and bank holidays) from when it’s received at the return centre. Once repaired, a priority courier return will be arranged.
For more information on Screen Damage repair options, see Vodafone Insurance