How do I manage call diverts?

If you're on Pay monthly or have a Pay as you go Big Value Bundle, diverting calls to voicemail will use minutes from your allowance.

If you haven't got any minutes left or you're in a roaming zone where you can't use your plan like at home, standard call charges apply

Set up

• Call 1212

Turn off

• Call 1211 to return to the standard voicemail service – if you're busy, unreachable or don't answer in 15 seconds

• Call 1210 to turn off voicemail completely

Set up

• Call **21* followed by the number you want to divert your calls to (replace the first 0 with +44) then press #

• You'll get a pop-up message saying call forwarding is on

Turn off

• Call ##21#
  You'll get a pop-up message saying call forwarding is off

Check status

• Call *#21#

• You'll get a pop-up message saying if call forwarding is on or off

Set up

• Call **61* followed by the number you want to divert your calls to (replace the first 0 with +44) then press #

• You'll get a pop-up message saying call forwarding is on

Turn off

• Call ##61#

• You'll get a pop-up message saying call forwarding is off

Check status

• Call *#61#

• You'll get a pop-up message saying if call forwarding is on or off.

Set up

• Call **67* followed by the number you want to divert your calls to (replacing the first 0 with +44) then press #

• You'll get a pop-up message saying call forwarding is on

Turn off

• Call ##67#

• You'll get a pop-up message saying call forwarding is off

Check status

• Call *#67#

• You'll get a pop-up message saying if call forwarding is on or off.

Set up

• Call **62* followed by the number you want to divert your calls to (replace the first 0 with +44) then press #

• You'll get a pop-up message saying call forwarding is on.

Turn off

• Call ##62#

• You'll get a pop-up message saying call forwarding is off.

Check status

• Call *#62#

• You'll get a pop-up message saying if call forwarding is on or off.

• Call ##002# to cancel all active call diverts.

• You'll get a pop-up message saying call forwarding is off.

• Call **61* followed by the number you want to divert your calls to (replace the first 0 with +44) followed *10* and the number of seconds you want to change it to and end with #

• You'll get a pop-up message saying your change is successful.