I'm having problems setting up a mobile hotspot

Sometimes just turning a device off and on again can fix a problem.

Some devices can't be used for tethering or as personal hotspots. Check if yours can in our device guides

Remember that some manufacturers have different names for tethering or personal hotspots, such as USB tethering or internet sharing.

You need good 4G or 5G data signal.

Find the signal strength in your area, and any temporary or unexpected network issues that may be affecting you on our network status checker

Turn off WiFi and make sure you can connect to mobile data.

If you can't and you have signal showing, check you've correctly Set up your phone for internet in the Connectivity section of our device guides

If you're trying to connect your device to a laptop or computer using a USB cable, you need to make sure it's installed correctly.

If you need help with this, visit the phone manufacturer's website.

If you've tried all these steps and still can't use tethering or set up a hotspot, start a chat with us or visit us in-store

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