How do I get a replacement SIM card?
A replacement SIM lets you move your number to a new SIM if your old SIM is:
lost or stolen
damaged
the wrong size for your new device
Order a SIM card or use eSIM
You don’t have to get a physical SIM card to replace your old one, you can also use eSIM if your phone is compatible. There’s no need to wait - you can set it up straight away.
If you still want to use a SIM card, let us know and we’ll send you one.
Chat to us to order a SIM card
How long it takes to activate
A replacement SIM can take up to 24 hours to activate in busy periods, however it's usually much quicker.
Find out how to activate your replacement SIM