complaints

How to make a complaint

If you're unhappy and want to make a complaint, simply complete our online form and we'll get back to you within 48 hours.

Complaints form

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Other ways of resolving your complaint


Write to us

You can write to us at the following address.

Customer Relations Manager
Vodafone Limited
The Connection
Newbury
Berkshire
RG14 2FN

We'll let you know when we've received your complaint, and will start our investigation. We may need to call you to update you on how things are going.

Once we've reviewed your complaint, our aim is to resolve it within five working days. If it's going to take longer, we’ll keep you up to date on our progress.

If we’re unable to resolve your complaint within eight weeks, you have the right to take your complaint to the Ombudsman.

Phone us

On 08080 044900 (free from the UK)

Ombudsman for Vodafone

 

If we can’t resolve your complaint within eight weeks, you may want to take your complaint to the Ombudsman. Ombudsman Services Communications are the Ombudsman for Vodafone. They independently handle disputes between communications companies and consumers, and the service is free.

Their contact details are:

Ombudsman Services: Communications
PO Box 730
Warrington
WA4 6WU

Phone: 0330 440 1614 (standard call charges apply)

Fax: 0330 440 1615

Email: enquiries@os-communications.org

Online: www.os-communications.org

Online Dispute Resolution (ODR)

If you’re not happy with a product or service you bought online, an alternative way to submit a complaint is through the Online Dispute Resolution website.

Although you can use it for cross-border and domestic issues, it could be easier to contact the Ombudsman for Vodafone directly for domestic disputes.