Check our most popular questions

  • I need help understanding my bill

    Click or tap on the image that looks like your bill



    You can access and pay your Pay monthly bill online. To do this, sign in or register a new account with My Vodafone

    Received a higher bill than you were expecting? See some common reasons why this might have happened.

    Call charges can vary depending on your bundle, who you’re calling and where you are.  Find out more about Pay monthly call charges

    If you send a lot of picture messages, make calls to 08 numbers, travel abroad or have friends or family overseas, you may benefit from an extra

  • How do I set up my phone for internet access and picture messaging?

    To access the internet and send picture messages on your mobile you’ll need the right settings- follow these simply steps:

    Simply text WEB to 40127

    We'll then send you a text message, like the one shown below.

    We'll then send you configuration message, as shown below. You'll need to select this to bring up the settings.

    Now you'll need to install these settings, as shown below.

    Once completed, please switch your phone off and on again, and check again.

    Manual Configuration
    You might need to enter the settings manually on some devices. In these cases, first try our device guides which will walk you through step by step how to configure your settings. 

    If you're a Corporate or Public Sector customer, please contact your IT support desk or Vodafone Business Support Manager as the settings may be specific to your organisation.

    Or you can check out our video on how to set up your internet settings



  • How do I get a network unlock code?
    • If you're a Pay as you go, Pay monthly or small business customer fill in our online form
    • If you're a corporate or public sector customer, please contact your account manager
    • If you've already submitted our online form, but your request has been rejected, please see I'm having problems getting a network unlock code
Help and support Visit our support site
Live chat

We’re currently experiencing high call volumes - sorry for any inconvenience. Why not speak to an adviser online using Live Chat?

Alternatively you can get help and advice using the My Vodafone app or our support site, or by logging in to your account.

  • Call us

    Call us

    You can contact our advisers Monday to Sunday from 8am to 9pm.

    From your Vodafone mobile

    The call is free if you’re a Pay monthly customer. There’s a 25p one-off connection charge if you’re on Pay as you go and speak to an adviser.

    From other UK landlines or mobiles

    03333 040 191
    (standard call charges apply)

    From abroad

    +44 7836 191 191
    (standard call charges apply)

    Looking to join us?

    08080 408 408
    (free from all UK landlines and mobiles)

  • Pillar connection icon Vodafone instore

    Come and see us in store

    Need to speak to someone in person? We’d love to see you. Use our store locator to find out where your nearest store is.

  • Pillar right thing icon Vodafone eforum

    Ask the eForum

    Ask questions and share tips with other customers. Or get expert help from our advisers within 24-48 hours.