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I’ve lost my phone . What should I do?

It’s one of those things we all dread. If the unthinkable happens and your phone gets lost or stolen, we’re here to get things sorted. Give us a call as soon as you can so we can stop any calls being made on your account. We’ll have you back up and running as soon as possible.

It’s one of those things we all dread. If the unthinkable happens and your phone gets lost or stolen, we’re here to get things sorted. Give us a call as soon as you can so we can stop any calls being made on your account. We’ll have you back up and running as soon as possible.

If you have any questions or need help, get in touch with your account manager. If you don't have your account manager's number, give us a call on one of the numbers below.

If you have any questions or need help, get in touch with your account manager. If you don't have your account manager's number, give us a call on one of the numbers below.

I’ve lost my phone . What should I do?

It’s one of those things we all dread. If the unthinkable happens and your phone gets lost or stolen, we’re here to get things sorted. Give us a call as soon as you can so we can stop any calls being made on your account. We’ll have you back up and running as soon as possible.

I’ve lost my phone . What should I do?

It’s one of those things we all dread. If the unthinkable happens and your phone gets lost or stolen, we’re here to get things sorted. Give us a call as soon as you can so we can stop any calls being made on your account. We’ll have you back up and running as soon as possible.

I’ve lost my phone . What should I do?

It’s one of those things we all dread. If the unthinkable happens and your phone gets lost or stolen, we’re here to get things sorted. Give us a call as soon as you can so we can stop any calls being made on your account. We’ll have you back up and running as soon as possible.

Can’t find what you’re looking for?

Don’t worry, you can speak to an advisor or search on our support site to find an answer to your question.

Vodafone Customer Complaints Code

This code sets out how to make a complaint and your rights to refer a dispute to an independent ombudsman.

If you're not happy with our service and would like to make a complaint, there are a number of ways to get in touch outlined below. We aim to resolve all issues on first contact, but if we cannot we will escalate your call to a team manager. If the team manager cannot resolve the issue we will refer it to our dedicated customer relations team. In any event we will endeavour to resolve any complaint within one week. If we are unable to do so, we will notify you and provide weekly updates on progress.

If after eight weeks we still can't resolve the complaint you can refer the issue to the independent Alternative Dispute Resolution service provided by Ombudsman Services Communications. Provided your complaint is in their remit, they will investigate your complaint free of charge.

You can find out more on their website at www.os-communications.org, email them at enquiries@os-communications.org or call them on 0330 440 1614 or fax them on 01925 430 049.

Alternatively you can write to:
Ombudsman Services Communications
PO Box 730
Warrington WA4 6HL

You can request that your complaint goes to Ombudsman Services Communications before eight weeks, though we have the right to insist that our process is followed if we're taking steps to resolve your complaint and expect it to be resolved in a timely manner. Referral to Ombudsman Services Communications can be refused if the complaint is malicious or outside their remit.

If you need to receive this document in a different format, such as in large print or Braille, you can call 33222 from your Vodafone mobile or 0870 073 3222 from a landline.

Vodafone Customer Complaints Code

This code sets out how to make a complaint and your rights to refer a dispute to an independent ombudsman.

If you're not happy with our service and would like to make a complaint, there are a number of ways to get in touch outlined below. We aim to resolve all issues on first contact, but if we cannot we will escalate your call to a team manager. If the team manager cannot resolve the issue we will refer it to our dedicated customer relations team. In any event we will endeavour to resolve any complaint within one week. If we are unable to do so, we will notify you and provide weekly updates on progress.

If after eight weeks we still can't resolve the complaint you can refer the issue to the independent Alternative Dispute Resolution service provided by Ombudsman Services Communications. Provided your complaint is in their remit, they will investigate your complaint free of charge.

You can find out more on their website at www.os-communications.org, email them at enquiries@os-communications.org or call them on 0330 440 1614 or fax them on 01925 430 049.

Alternatively you can write to:
Ombudsman Services Communications
PO Box 730
Warrington WA4 6HL

You can request that your complaint goes to Ombudsman Services Communications before eight weeks, though we have the right to insist that our process is followed if we're taking steps to resolve your complaint and expect it to be resolved in a timely manner. Referral to Ombudsman Services Communications can be refused if the complaint is malicious or outside their remit.

If you need to receive this document in a different format, such as in large print or Braille, you can call 33222 from your Vodafone mobile or 0870 073 3222 from a landline.

Vodafone Customer Complaints Code

This code sets out how to make a complaint and your rights to refer a dispute to an independent ombudsman.

If you're not happy with our service and would like to make a complaint, there are a number of ways to get in touch outlined below. We aim to resolve all issues on first contact, but if we cannot we will escalate your call to a team manager. If the team manager cannot resolve the issue we will refer it to our dedicated customer relations team. In any event we will endeavour to resolve any complaint within one week. If we are unable to do so, we will notify you and provide weekly updates on progress.

If after eight weeks we still can't resolve the complaint you can refer the issue to the independent Alternative Dispute Resolution service provided by Ombudsman Services Communications. Provided your complaint is in their remit, they will investigate your complaint free of charge.

You can find out more on their website at www.os-communications.org, email them at enquiries@os-communications.org or call them on 0330 440 1614 or fax them on 01925 430 049.

Alternatively you can write to:
Ombudsman Services Communications
PO Box 730
Warrington WA4 6HL

You can request that your complaint goes to Ombudsman Services Communications before eight weeks, though we have the right to insist that our process is followed if we're taking steps to resolve your complaint and expect it to be resolved in a timely manner. Referral to Ombudsman Services Communications can be refused if the complaint is malicious or outside their remit.

If you need to receive this document in a different format, such as in large print or Braille, you can call 33222 from your Vodafone mobile or 0870 073 3222 from a landline.

Can’t find what you’re looking for?

Don’t worry, you can speak to an advisor or search on our support site to find an answer to your question.