Inbound Voice

Manage, monitor, and optimise your incoming business calls with Inbound Voice from Vodafone Business.  

Provide seamless customer experience

Our Inbound Voice service provides non-geographic and virtual geographic numbers, management, and reporting tools – enabling you to manage, monitor and optimise your incoming business calls, and ensure great customer service.

We know that seamless customer experience is critical. Whatever you have contact centres for, our flexible service helps you build the right solution for your business.

We’ll work with you to help you select the right services and features, and to design and configure your call routing plans. Plus, our flexible price model will ensure that you find the solution that meets your requirements and fits your budget.

We have decades of experience in telecommunications, and as a recognised market leader of Inbound Voice services in the UK, we deliver over seven billion minutes per annum. This is why we’re trusted by ‘best-in-class’ companies to deliver reliability, stability and financial improvements.

How Inbound Voice is helping businesses

Manage, monitor and optimise your incoming business calls, so that your customers can contact you as easily as possible. 

Number types 

Choose the number type that fits your business and increase sales by enabling your customers to call you at a reduced rate. 

Freephone numbers 

With our easily remembered ‘0800’ freephone numbers, your customers can contact you as conveniently as possible, as you’ll cover the cost of the incoming calls. 

Local rate numbers 

Our ‘01’, ‘02’ or ‘03’ local rate numbers allow your customers to avoid expensive national rates and call you at a local rate – no matter where in the country they are. 

Revenue share and premium rate numbers 

Generate income from your customers’ calls and offset the costs of your service with our ‘084-087’ revenue share and our ‘09’ premium rate numbers. 

International inbound numbers 

By providing international inbound numbers, you’ll allow your overseas customers to call you at a geographic rate and contact you as easily as your UK-based customers. 

Flexible features

Interactive Voice Response (IVR)

Through the automated resolution of telephone enquiries, IVR helps reduce your headcount and make sure callers get through to the right location with less delay. Our scalable solution requires low up-front investment and gives you the flexibility to pay as your business grows. 

Area-based routing

If you have more branches throughout the country but want to advertise one number only, area-based routing is the right solution for your business. Our portal allows you to break down the country as you prefer and put your callers through to their local site. 

Date or call exceptions

As an example, you can have a list of customers that you don’t want to let through to your service and have another list of customers that you want to give top priority to and send to a special team.

Call recording

We can help you meet your regulatory requirements by providing network-based call recording. As calls are recorded in the network, you won’t need expensive on-site equipment. Our configurable settings allow you to decide if you want all calls recorded, whether calls are only recorded once the receiving agent presses the * key, or if you want all calls recorded, but want to give the receiver the ability to pause and resume recording. Call recording helps you improve agent performance, as well as customer satisfaction. 

Disaster recovery

We understand that offering a reliable and continuous service is crucial for your business. The disaster recovery (DR) feature allows you to set plans that the service needs to follow, in case you activate emergency routing. The portal allows you to create a new DR group for each plan or to use an existing one. You can also select whether you want calls to be sent to an existing service or to another target number. 

Business benefits 

Staying in control 

Access and adjust your call plans as you prefer, even on the go with our intuitive management tools. Plus, monitor performance with our easy-to-use reporting functionality.

Additional source of revenue 

With our competitive inbound call rates and revenue share numbers, we can help you generate income, which you can use to offset your contact centre costs. 

Resilient and reliable network 

We offer a 99.999% service availability guarantee for the delivery of calls thanks to our fully resilient network, which ensures less congestion and a higher level of service. 

Value-added services 

Our experts will help you improve your business communications by providing Interactive Voice Response (IVR) structures and prompts, recordings, agent scripts, and more. 

Explore related solutions 

Contact Centre Solutions 

Communicate with your customers using the method they want; on the device they want with a multi-channel experience that includes phone, email, live chat, and social media solutions

See Contact Centre Solutions

Unified Communications 

With our portfolio of One Net solutions, you can bring your communications together in a single system, increasing both flexibility and efficiency as you take more calls – and more opportunities. 

See Unified Communications

SIP Trunking 

High-quality integrated services for fixed voice and data allows you to make the most of your communication opportunities – today and in the future. 

See SIP Trunking

Cloud Business Solutions 

With a range of cloud platforms, we support all aspects of data centre, server, security, and storage infrastructure for large businesses – removing the need for you to host and manage data on-site. 

See Cloud Solutions

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