My SIM replacement hasn’t worked
It can take up to 24 hours to activate a SIM card or an eSIM.
If you've just upgraded to a new device, and your old SIM still fits, switch back to your old SIM card – you don't need to use the new SIM we've just sent you.
What kind of SIM do you have?
I have a physical SIM card
If it's been more than 24 hours and you still don't have service with your new SIM:
Check your email – we may have sent you an update with instructions to follow
Remove and reinsert your SIM – then restart your device
Activate your SIM – if you're using the new one we sent you
Use the network status checker – see if there are any network issues in your area that could stop activation
If you reported your device lost or stolen
Remove any bars on your account – your device might still be blocked
If you're joining from another network
Check if your device is locked – if your device was used on another network, you need to contact your previous provider to unlock it
Check your transfer completion date – if you're bringing your number over from another network, it won't work before this date
I have an eSIM
Check your email – we may have sent you an update with instructions to follow
Make sure your iPhone has signal and is paired with your smart watch
Restart your device
If none of those things work, please chat to us online or find out how to order a replacement SIM