Here, we set out details on how you can exercise your rights. If you have a question or cannot find the answer, please complete and submit our online form and we’ll help to resolve your query,
Right to correct personal data
You have the right to have information held about you corrected if it is not accurate. If the information we hold about you needs updating, or you think it may be inaccurate, you can log in to My Vodafone to update it or contact our Customer Services team.
Right to access personal data
You have the right to make a request for a copy of the personal data that Vodafone holds about you. To make this request as an individual or an authorised third party, visit our Subject Access Request (SAR) page, which gives details on how to do this. Alternatively, you can contact our Customer Services team.
Right to data portability
You have the right to be able to take with you the personal data you provided to us in certain circumstances. Vodafone ensures that you can take your data with you by allowing you to download your monthly bills, at the click of a button. In order to do this, log in to My Vodafone and go to your billing area.
Right to object to use of personal data
You have the right, in certain circumstances, to object to Vodafone processing your personal information. For more information or to exercise this right, please contact our Customer Services team or complete and submit our online form and we’ll help to resolve your query,
How to lodge a complaint
If you want to contact us about any of your rights or to complain about how we use your information, contact our representative’s Customer Services team. We’ll do our best to help but, if you’re still unhappy, you can contact the ICO – their details are at www.ico.org.uk
Right to restrict use of your data
If you feel data we hold on you is inaccurate, or you believe we shouldn’t be processing your data, please contact our Customer Services team to discuss your rights. In certain circumstances, you have the right to ask us to restrict processing.
Right to erasure