Switcher Credit Offer

Terms and conditions

From 12 September 2024

What's the Offer?

We'll cover your early termination charges from your previous broadband provider of an equivalent amount, up to a maximum of £100. The switching credit will be given to you as an account credit and this amount is VAT inclusive. You must switch to one of the following Vodafone Standard or Pro home broadband plans (an "Eligible Plan"):

Up to £25 account credit on:

  • Fibre 1
  • Fibre 2
  • Full Fibre 74
  • Full Fibre 80

Up to £50 account credit on:

  • Full Fibre 150

Up to £100 account credit on:

  • Full Fibre 500
  • Full Fibre 910
  • Full Fibre 1.6GB
  • Full Fibre 1.8GB
  • Full Fibre 2.2GB

Eligibility

To qualify for this offer, you must:

  • Be a new Vodafone customer who signs up for an Eligible Plan.
  • Currently have a contract with another UK broadband provider.
  • Have been charged an early termination or cancellation fee by your previous provider to leave your contract early (this does not include standard monthly fees or outstanding charges).

Important Note: This offer is only available if you purchase your plan directly from Vodafone, online, in-store or over the phone. Purchases made through a third-party (e.g., Currys, Quidco, TopCashback) are not eligible for this Offer.

How to Claim Your Credit

  1. Provide Proof of Charges: You must provide a copy of your bill from your previous provider that clearly shows the early termination or cancellation fees you were charged. We'll ask you to upload this evidence after you have ordered an Eligible Plan.
  2. Claim Deadline: You must submit your claim within 90 days of your Vodafone home broadband service being activated.
  3. Credit Application: Once we've reviewed and processed your request, we'll apply the credit (either £25, £50 or £100, depending on the plan) to your Vodafone account within 30 days.

Additional Notes:

  • This offer cannot be exchanged for cash.
  • The switching credit will be given to you as an account credit and this amount is VAT inclusive.
  • Your Vodafone Home Broadband service is subject to the standard terms of service which can be found at vodafone.co.uk/broadband
  • We reserve the right to amend these Terms and Conditions at any time.
  • These terms and conditions will be governed by English law.
  • Your personal data will be processed in accordance with Vodafone Limited's privacy policy.