Most of our out of contract customers get money back on their final bill, because we charge bills in advance. Keep yours open until your final bill is settled and you might get some money back.
If you bought your phone from us, you’ll need to unlock it. To do this, you’ll need to request a Network Unlock Code (NUC) to use another network.
When you text us to get your switching code, you also need to send us your 4-digit account PIN.
To do this, text PAC or STAC (caps) + PIN. For example – PAC 1234
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Once you’ve used your PAC or STAC code to switch, any remaining credit or Big Value Bundles on your Pay as you go account will be lost.
Don’t forget: Before you use your PAC or STAC code, use up your remaining credit and cancel your automatic top ups.
Your ETF – or Early Termination Fee – isn’t a fee for leaving. Its what’s left of the outstanding monthly charges we agreed as part of your contract. Understand more about your ETF
See our cancel your account page for information about switching network or cancelling your account.
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