Requesting personal information

Subject Access Request

Under the General Data Protection Regulations (GDPR), you have the right to make a request for a copy of the personal data that Vodafone holds about you. This is called a Subject Access Request (SAR) – and you can do this as an individual or as an authorised third party on behalf of an individual.

Please note: we'll only release information if it's your personal data and we're able to verify your identity – or you have written authorisation from the relevant individual.

You'll need to read our guidance notes [PDF: 295kb] to make sure you submit your SAR correctly. The notes also give you more information about what is available.

When we’ll respond

We have up to one calendar month from the date we receive your SAR to provide a response to you. In some cases, this period may be extended. If that is the case, we'll let you know. In the meantime, we'll let you know we've received your request.

Remember, for us to act on your request, we need to be able to verify your identity. Or, if you're making a request on behalf of another individual, you need to have written authority to do so.

In some rare cases, we may need to charge you a reasonable fee or may not be able to act on your request. Where that is the case, we'll let you know.

We'll work as quickly as possible – but if you can give us start and end dates for the information you're looking for, it'll help us respond to you sooner.

We'll send you the information securely by email unless you indicate otherwise.

Other ways to get information

You may not need to submit a SAR and wait for information. By calling our Customer Services team or logging in to My Vodafone you can quickly and easily get:

  • Copies of your bill
  • Details of your plan, including start and end dates

On our website you can also request proofs of purchase (receipts) for mobile phones, or browse our terms and conditions.

You need to be registered

This applies to all Pay as you go customers.

If you're a Pay as you go customer who isn't registered with us, we can't verify your identity – so we wouldn't disclose any personal information without a court order. If you choose to register your account, you'll only be able to access information from the date you register and not before.

Please note: we don't hold Pay as you go call records for more than 12 months at any time, and these do not contain any cost breakdowns.

How you can submit a SAR

Items marked with an asterisk * are required.

Your contact details

Account details

We'll need either the Vodafone phone number or the account number.

Full names and phone numbers of anyone else authorised on the account

Note: as part of our response, we will not disclose information relating to anyone authorised on the account (other than yourself) unless we have their authorisation to do so. So remember to include authorisation if you're asking for information about others.

Information you’d like

Including any correspondence from the account holder.

For Pay as you go customers, we only store records of calls, texts and picture messages for 12 months.

We only store these for 12 months. Incoming calls, texts and picture messages with originating numbers are only available with a court order. For more information, see our guidance notes [PDF: 295kb]

We only store these for 12 months. And we can only provide these in connection with driving offences where the use of a phone is believed to have contributed to the incident. Proof that the police have charged you must be uploaded with your request.

Some calls may be unavailable. The nature of the call will determine how long we store it for. To enable us to run a search, please tell us the telephone number(s) you spoke to us on. Where possible, also give us the date and time of the calls.

Here you can add details of any other information you wish to request.

Declaration

I confirm:

  1. The information I've provided is true and accurate, and I'm authorised to request access to this data.
  2. I've read the guidance notes [PDF: 295kb] that describe what information may be available from Vodafone under the General Data Protection Regulations.
  3. I have enclosed the following required information (please tick all that apply):

    If you don't provide this, any information belonging to a third party will be removed from our response

    This is only required if your request relates to a driving offence

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