Our network is now even more reliable, reaching more people and places than before. In fact, Vodafone has been crowned Mobile Network of the Year 2017 by Trusted Reviews – as voted for by you, our customers.
So, Cardiff, Nottingham and Manchester – and all our customers across the UK – thanks for voting us as your best network.
We’ve got better 4G data coverage than ever before – reaching more than 98% of people in the UK
In June 2018, our internal tools showed our 4G 2Mbps outdoor population coverage at 98.31%. But what does that really mean for you?
Well, not only does it show that we’re increasing coverage up and down the country, we’re also working hard to increase coverage in places of interest. Places like Gatwick Airport, where we’ve built a complete coverage solution to make it the fastest 4G airport in the UK. So now you’ll have up to 200Mbps download speeds throughout the entire airport – including the departure gates.
Vodafone is the UK’s Best in Test for voice in London, Belfast, Birmingham and Bristol, Best in Test for data in Glasgow and Liverpool and is the most reliable network based on crowdsourcing assessed by P3.
P3’s annual testing reflects the results of network performance, assessed independently by P3 across September and October 2017, where four major operators were tested in England, Scotland, Wales and Northern Ireland. Coverage may vary.
To discover what this means for you, please read the full P3 report breakdown [PDF: 1.8MB]
To see how we verify our claims please see the conclusion report. [PDF: 37KB]
We spent 2017 re-farming 3G to 4G across the UK. The result? We’ve doubled 4G capacity from 2 lanes to 4 lanes and increased 4G capacity by 150%, so you can enjoy download speeds of up to 300Mbps.
We’ve been doing this up and down the country, including (but by no means limited to) cities like London, Birmingham, Manchester, Liverpool, Cardiff, Nottingham and Bristol.
Vodafone customers in London have spoken – and they’re making us blush.
Londoners have rated us higher when asked if they would recommend us than customers of Three. And they’re more likely to recommend us compared to customers of O2 as well.*
So, thank you Londoners – you’re lovely.
*According to research by GfK commissioned by Vodafone. (Research period: June 2018 to Aug 2018; Sample sizes: Vodafone=439, O2=153, EE=145, Three=199.) The question asked was: How likely would you be to recommend to a friend, family member or colleague? Please answer on a scale from 0 to 10, where 0 means you definitely would not recommend and 10 means you definitely would recommend.
Vodafone customers in London gave a significantly higher Net Promoter Score (NPS) than customers of Three in London. And a significantly higher percentage of Vodafone customers in London scored 9 or 10 compared to O2 customers in London. NPS is calculated by comparing the percentage of customers who score 9 or 10 out of 10 against the percentage of customers who score 0 to 6.
We've brought more coverage to nearly 100 rural communities through our Open Sure Signal programme.
We carry over 72 million calls a day on our network. Whether you need more data to stream your favourite movies or just want a better connection to make a call, we’re committed to giving you the best possible service.
Providing increased 4G coverage, indoors and out
Providing increased 4G coverage in London
Improving call quality by offering crystal-clear HD Voice calls on our network
Providing network coverage in places where there’s no mobile signal, through Wi-Fi Calling.
We work hard to continuously increase and improve our coverage across the UK. We do it in a variety of ways: physically building new masts that provide coverage to geographical and population areas that we didn’t cover before; deploying new masts in areas we already cover, to increase the capacity of our network; adding more spectrum or new technologies such as 4G to existing masts; and reducing downtime on our network by fixing faults and outages more quickly.