If you’re having problems with your existing service, please get in touch or call 191 (free from Vodafone devices), or 03333 040 191 from any other UK landline or mobile.
If you’ve contacted us and we’ve confirmed your outage or issue, we’ll let you know there’s no need to continue to an agent – we’ll fix the issue and apply your compensation automatically. If an engineer has missed an appointment (without 24 hours’ notice) or if your service is late being installed, then you won’t need to do anything – we’ll work it out for you and be in touch.
Next, we’ll send you a message or email within 48 hours, and another once we know how much you’re owed. You’ll then get a credit on your next invoice, once we’ve applied it.