New phone? New network?
Whatever’s changed. Keep the same number
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How can I keep my mobile phone number?

It’s easy to keep your existing mobile number.

Just choose an option below, and we’ll take you through the steps you need to get set up.

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Not what you were looking for?

If you need to unlock your phone or SIM in a different way, see our Unlock your phone page

If you are swapping/replacing your SIM, see our SIM swap page.

FAQs

This will depend on the day and time you send your form.

If you sent your form before 5pm (Monday to Friday):
You can expect your number to be moved the next working day.

If you sent your form after 5pm or over the weekend:
You can expect your number to be moved within two working days.
For example, if you submit it on a Saturday, your number will move across on the Tuesday.

Please note: Bank Holidays are not working days so your request may take longer to complete.

You can transfer up to 25 mobile numbers at a time to our network. Please get in touch with your account manager to find out more.

  • On the day your number is due to move, put your Vodafone SIM in your phone and switch it on
  • The number move will happen between 11am and 5pm. If it doesn’t happen by midnight, please switch your phone, containing your Vodafone SIM, off and on again. If you’re still experiencing issues after that, please get in touch on Live Chat
  • If you’re on Pay as you go – your number will be activated on our network when you make your first call or send your first text
  • When your number’s been moved across, we’ll send you a text to welcome you on board

Additional info for iPhone users

When you move your number to us, you may need to update a few settings on your phone to make sure that it’s all set up for the number you want to use.

How to update your phone number:

  1. Go to Settings > Phone > My Number
  2. Enter your chosen number, using +44 instead of the first 0
  3. Tap Save

Reset iMessage settings

  1. Go to Settings > Messages
  2. Toggle iMessage ON
  3. Scroll down and click Send & Receive, to replace the temporary number with your chosen number

If you’re joining us on SIM only from another network and want to keep your current phone, you’ll need a Network Unlock Code (NUC).

To request your NUC from your old provider you’ll need to call them. Contact details can be found on their website through the following links:

When you’ve received the NUC, we’ve got guidance on how to use it to unlock your phone to use on our network.

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