If you are swapping/replacing your SIM, see our SIM swap page.
How soon after I send the ‘Keep my number form’ will my number transfer over to Vodafone?
This will depend on the day and time you send your form.
If you sent your form before 5pm (Monday to Friday):
You can expect your number to be moved the next working day.
If you sent your form after 5pm or over the weekend:
You can expect your number to be moved within two working days.
For example, if you submit it on a Saturday, your number will move across on the Tuesday.
Please note: Bank Holidays are not working days so your request may take longer to complete.
What if I’m a business customer?
You can transfer up to 25 mobile numbers at a time to our network. Please get in touch with your account manager to find out more.
What happens on the day my number moves to Vodafone?
On the day your number is due to move, put your Vodafone SIM in your phone and switch it on
The number move will happen between 11am and 5pm. If it doesn’t happen by midnight, please switch your phone, containing your Vodafone SIM, off and on again. If you’re still experiencing issues after that, please get in touch on Live Chat
If you’re on Pay as you go – your number will be activated on our network when you make your first call or send your first text
When your number’s been moved across, we’ll send you a text to welcome you on board
Additional info for iPhone users
When you move your number to us, you may need to update a few settings on your phone to make sure that it’s all set up for the number you want to use.
How to update your phone number:
Go to Settings > Phone > My Number
Enter your chosen number, using +44 instead of the first 0
Reset iMessage settings
Go to Settings > Messages
Toggle iMessage ON
Scroll down and click Send & Receive, to replace the temporary number with your chosen number
Keep your phone on SIM only
If you’re joining us on SIM only from another network and want to keep your current phone, you’ll need a Network Unlock Code (NUC).
To request your NUC from your old provider you’ll need to call them. Contact details can be found on their website through the following links: