Get in touch
Call us
Call us to speak to our dedicated complaints team on 0333 3040 441
Available 8am to 8pm.
Calls to us will come out of your plan’s inclusive minutes, whether you’re with us, another network, or calling from a landline. If call charges do apply, they’ll be set at the national rate.
Chat to us
Talk to one of our team members through our online chat.
Available 9am - 5pm.
Need this info in a different format?
We can provide information in a format that works for you, such as large print or braille. Just let us know what you need.
The code we follow
Our Code of Practice guides how we handle your complaint. If you’re unhappy with the outcome, find out more here.