Call us to speak to our dedicated complaints team on 0333 3040 441
Available Monday - Friday 8am to 9pm
Saturday - Sunday 8am to 8pm
Calls to us will come out of your plan’s inclusive minutes, whether you’re with us, another network, or calling from a landline. If call charges do apply, they’ll be set at the national rate.
Available 9am - 5pm
We can make things easier by providing info in a format that works for you – like large print or Braille. Just let us know what you need.
Our Code of Practice guides us in how we handle your complaint. If you’re unhappy with the outcome of a complaint, here’s what to do.