Get in touch
Call us
Call us to speak to our dedicated complaints team on 0333 3040 441
Available 8am to 8pm
Small business customers:
Mon to Fri, 8am - 8pm
Sat to Sun, 9am - 6pm
Calls to us will come out of your plan allowance. If call charges do apply, they'll be charged at the standard rate.
Chat to us
Talk to one of our team members through our online chat.
Available 8am to 8pm
Small business customers:
Mon to Fri, 8am - 8pm
Sat to Sun, 9am - 6pm
Need this info in a different format?
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The code we follow
Our Code of Practice guides how we handle your complaint. If you’re unhappy with the outcome, find out more here.