How to make a complaint
Speak to our dedicated complaints team. Our phone lines are open Monday to Friday, 8am to 10pm and Saturday to Sunday, 8am to 8pm.
Write to us
You can write to us at Customer Relations Manager, Vodafone Limited, The Connection, Newbury, Berkshire, RG14 2FN
Make sure you include your mobile number, email address and Vodafone account number. We’ll let you know when we’ve received your letter and we’ll aim to respond within 10 working days.
Waiting to hear back about your complaint?
If you’ve already made a complaint, please give us 7 to 10 days to go through your details and get in touch. If it’s been longer than 10 days, we’re really sorry to have kept you waiting. We’ll be in touch as soon as we can.
Our Code of Practice
Our Code of Practice guides how we handle your complaint. If you’re unhappy with the outcome, find out more here.