How to complain to Vodafone

We work hard to get things right, but if you're unhappy we want to hear from you. You can get in touch using our online form, or you can call or write to us.

Your feedback helps us to improve our customer service and ensures we continue to meet our Customer Promise

Complaints online form

Fill in our online form

A quick and easy way to get in touch – simply fill in a few details and we’ll get back to you within 48 hours.

Due to the COVID-19 (Coronavirus) outbreak, some of our contact centres are closed. This means we don’t have as many advisers available to help with your complaint as we normally would – and it might take longer for us to get back to you. 

Before filling in this form, we recommend you take a look at our FAQs

Thanks for bearing with us.

Alternative options

Complaints Call us

Call us

Call 0333 3040 441 to speak to our dedicated Complaints Team – open 8am-9pm Monday to Friday, and 8am-8pm Saturday and Sunday. 

If you aren’t using your inclusive minutes, your call will be charged at the national rate. 

Complaints Write to us

Write to us

You can write to us with your complaint at this address:

Customer Relations Manager, Vodafone Limited, The Connection, Newbury, Berkshire, RG14 2FN

Please include your account number, mobile number and email address. 

We’ll let you know when your letter has arrived and will aim to resolve the issue within five working days.

Further help
Complaints Accessibility

Accessibility

If you have specific accessibility needs, there are a number of ways to contact us.

Customer Complaints Code

Our customer complaints code

We’re confident we’ll be able to fix the problem, but if you want to see some other ways you can find a resolution, take a look at our code of practice.

Complaints Alternative options

Other support

We always aim to resolve enquiries as quickly as possible. Meanwhile, you can also take a look at our FAQs to see if you can find the information that you need. If we are unable to fix your issue, you can also contact CISAS

Our Customer Promise

We are committed to you - our customer. Every day, in every way, we strive to make your connected life simpler and easier. So let us know what we can do for you today - that’s why we’re here. Our promise is simple:

Ask us once and we will do our best to get it done

We listen to you to understand what you need

We value your feedback

We deliver our promises

We work hard to get this right, so if we fall short, just let us know and we will try to fix it. Doing our best for you is what we aim to do every day.