Joining Vodafone from Three

Our Change of Mind Policy gives you a 14-day cooling off period to cancel your Vodafone plan. To let us know you’ve changed your mind, give us a call on 03333 040 191. If your Vodafone plan came with a device, you’ll need to return it to us within 14 days. Read our guidance on how to return an item

• If your device is under warranty with Three, this will end automatically when you join Vodafone. If you have any existing claims, please follow these up with Three   

• If you have Three Insurance, we’ll cancel it when you join Vodafone – there's nothing you need to do.  If you’d still like cover for your existing device, you may be able to get Vodafone Insurance   

• If your Vodafone plan came with a device, you’ll need to return it to us within 14 days.  Read our guidance on how to return an item

No – to view your previous Three bills, you’ll need to log into your My3 account If you have an issue with one of your Three bills or you want to see previous bills for an account that’s been closed, please get in touch with Three

To view your Vodafone bills, log into your My Vodafone account

No – if you still have a Three plan and want to view your contract, you can do this in your My3 account

To find the contract for your Vodafone service, go to your My Vodafone account

Yes, you can change your bill payment dates and methods. If you have both Three and Vodafone products, you’ll need to update each account separately.

If you have a smartwatch with Three, your Smartwatch Pairing Plan connectivity will end automatically when you transfer your number to Vodafone. Once you’ve joined Vodafone, you’ll be able to buy a OneNumber Connectivity Plan to pair your smartwatch with your phone. You can also connect tablets with OneNumber.

When you trade in a device with Vodafone, you’ll receive your payment as credit towards your new Vodafone plan. However, you can’t use your Vodafone Trade-in value to pay your Three Device Plan directly. Get started with my trade-in

You have the right to ask for a copy of the personal data that Vodafone and Three hold about you – this is called a subject access request. Learn how to make a subject access request with Vodafone

If you’d like a copy of the data that Three holds about you, please make a subject access request with Three  

If you move from Three to Vodafone and use an iOS device, RCS (Rich Communication Services) messaging will no longer be available. Your phone will automatically use SMS or MMS when messaging Android users.

You may be charged to use MMS depending on your plan. This means that your costs and messaging experience may change if you move to Vodafone.