Smart Tech Charges Guide

Your Smart Tech Charges Guide

 Call 03333 043 222 or email disability.access@vodafone.co.uk for a large print or braille version of this document.

Vodafone Smart Tech (also known as V by Vodafone) introduces a range of smart products that help you keep track of the things, and stay connected to the people you care about.

A range of devices will be available to purchase with Vodafone Smart SIM “SIM” (also known as V-Sim by Vodafone) (collectively ‘The Smart SIM or SIM’) connectivity built-in or you can purchase the SIM separately to use in other smart devices. The range may also include products that do not require the SIM to connect.

Vodafone Smart SIM

The SIM connects to the internet across our global network in over 100 territories at no additional cost:

Afghanistan, Albania, Algeria, Argentina, Armenia, Australia, Austria, Bahrain, Balearics, Bangladesh, Belgium, Bolivia, Bulgaria, Canada, Canary Islands, Ceuta and Melilla, Chile, China, Colombia, Congo DRC, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Dominican Republic, Egypt, El Salvador, Estonia, Faroe Islands, Fiji, Finland, France, French Polynesia, Germany, Ghana, Gibraltar, Greece, Guam, Guatemala, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Iraq, Ireland, Israel, Italy, Japan, Jordan, Kenya, Kosovo, Kuwait, Kyrgyzstan, Latvia, Lesotho, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malaysia, Malta, Mexico, Moldova, Monaco, Montenegro, Mozambique, Myanmar, Nauru, Netherlands, New Zealand, Nicaragua, Niger, Nigeria, Norway, Pakistan, Palestinian Territory, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Reunion, Romania, Russia, Rwanda, San Marino, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sri Lanka, Svalbard and Jan Mayen Islands, Sweden, Switzerland, Taiwan, Tanzania, Thailand, Tunisia, Turkey, Uganda, Ukraine, United Arab Emirates, United Kingdom (including Isle of Man and Channel Islands), United States, Uruguay, US Virgin Islands, Vatican City and Vietnam.

Products connected by the SIM may not operate in all of the territories listed above due to technical limitations. As availability may change from time to time please check before travelling with either the third party device provider or Help and Support.

Provisions and Limitations - Your service includes data at a level determined in accordance with the service plan for your selected device. Where SMS is supported it is unlimited. Voice services are only available as an ancillary service and in a restricted form in conjunction with specific smart devices. Your SIM must only be used for its intended purpose and won’t work if inserted in traditional devices such as smartphones, tablets, or mobile broadband devices.

You are able to move the SIM to a new device of the same type (as detailed in the service plan table). If you move the SIM to a device of a different service plan type, you may receive a notification that the usage is higher than expected and be asked to change your plan.

You can deactivate a plan and then, following the previous plans termination (which shall occur at the end of the billing cycle), reactivate the same SIM on a different service plan.  If we notify you that excessive usage has been detected failure to change your plan may result in our termination of your service.

Acceptable Use - All SIM plans are designed for specific devices with flat fees to give simple pricing with no hidden costs. We retain the right to suspend or terminate your plan where we have reasonable grounds to believe that for example:

(i)     you are using a SIM other than for the intended purpose (e.g. you are using SIM in a device that provides internet browsing functionality); or

(ii)    you have selected a service plan that does not match your actual usage (where your data use exceeds your selected plan expectations as reasonably set by us) For example if you state in the activation process that your device is a low data demand tracker but in fact the SIM is used in a high data demand camera).

Excessive Usage Notification - You will receive a notification where excessive usage is detected in any given billing cycle. Initial notification will take place via the Vodafone Smart App (also known as V by Vodafone app) “App” to inform you where your usage is excessive. You will need to check you are on the correct plan. Failure to take action may result in our termination of your service and require you to set up a new plan. If you do not have the App or have deleted the App you will not receive the first notification prior to suspension or termination. Where termination occurs due to excessive usage you will not be entitled to any credit for the remaining days left of your plan.

Unauthorised devices - Please note your service plan will remain active and unchanged even if an unauthorised device is detected. The SIM won’t work in the device but will work in any other valid device and your subscription will continue to auto-renew until deactivated by you.

Service Plans

Contract duration. Your plan will auto-renew at the end of each billing cycle unless set to deactivate. If the SIM is subject to a minimum term, your subscription will automatically renew at the end of the minimum term and continue to automatically renew at the end of each billing cycle unless cancelled.

Payment. You’ll need to pay for all charges within 7 days of the date of your bill. Where VAT applies, it will be included in the charges. Non-payment may result in termination of the subscription.

Cancelling the subscription: You can cancel your subscription during the first 14 days following the date you first registered for the subscription ("Cancellation Period"). We will reimburse your subscription payment: (i) in full, provided you have not activated your device; (ii) where you have activated your device during the Cancellation Period you will be reimbursed a pro-rata amount (where you activate your device this will be regarded as your request for the subscription to commence). 

If you are outside your Cancellation Period and you cancel your subscription before the end of your minimum term, you may need to pay an early termination fee. This fee is based on your monthly service plan charge and the remaining time left on your minimum term. The calculation below details how you can work out how much this will be:

Early termination fee calculation: Monthly subscription charge (exc. VAT) X remaining contract (months) X 98%

After the minimum term if you do not wish your subscription to be renewed you can cancel your subscription at any time. The termination will take effect from the end of your billing cycle except where you terminate less than 48 hours before your next billing date in which case the termination will take effect at the end of the following billing cycle. You will continue to be able to use your device until the billing cycle, after which your subscription will end. 

You can activate and manage your service plan at any time from the App. Service plans are charged to your mobile, if activated on a Vodafone mobile, or your debit/credit card if not.

 

Service Plans for using SIM with other devices and service plans built in products


Service Plan vouchers

The following terms will also apply when you activate a product with a Service Plan voucher:

This Service Plan voucher, provided by Vodafone Ltd allows you, subject to the terms and conditions, to access the SIM Service (‘Service’) for the initial free period stated on your Service Plan voucher. The initial free period commences on the date you register your product on the App and sign up to the Service. The Service Plan voucher code is applied on the payment confirmation page when prompted in the App.

After the offer period, you will automatically be charged the amount stated in the App for the specific Vodafone Smart Service Plan connected to the product for the minimum term.

Vodafone reserves the right to suspend, restrict or review the offer without notice if we believe it is being used in a way we do not allow or if your use is fraudulent or a law or regulation is passed which means we need to do so. No cash alternative is available and the offer is non-transferable by the customer. This offer may not be used in conjunction with any other offer.

 

General Information

All prices are correct at the time of print and are inclusive of VAT. This Charges Guide will take priority over any other service plan.

 

Updated: July 2020