Calling on Pay as you go – what you’ll pay

Our standard Pay as you go call charges

Taking your phone abroad? Need to call an 08 number? Whatever you’re doing on your Pay as you go mobile, see how much you’ll pay. Or read our terms and conditions for more details.

Are you a serial texter or a chatter box? Or are you always out of credit? Find out how you can get more for your money.

UK minutes, standard texts and data

All calls are charged by the minute, for example if you call someone for two minutes 45 seconds you’ll be charged for 3 minutes.

If you have a Freedom Freebee and exceed your minutes allowance, you will be charged 35p a minute for the remaining 30 days of your Freebee. 

Data charges explained A minimum one-minute call charge applies to the following numbers
Description Charge
Calls to any UK mobile, standard UK landline (starting 01, 02, 03) and voicemail within the UK. 30p a minute
Calls to any Channel Islands and Isle of Man mobile and landline (starting 01481, 01534 or 01624) 36p a minute
Standard UK text messages 14p a text*
UK picture messages 36p a message
UK video messages 60p a message
UK video calling 35p a minute, 55p a minute to other networks (25p minimum call charge applies)
UK data 50MB of UK data for £2 a day, and then it’s 10p for each MB you use on the same day after that – a day runs from midnight to 11.59pm

Save money on our standard rates by opting in to a Vodafone Freebee

*In some cases, operating systems and phones will automatically convert a text into a picture message. So you'll get charged our Standard UK picture message rate instead even when you've got enough of your allowance left. Read our full guidance on text message charges.

Non-geographic calls

A one-minute call charge applies to all non-geographic calls.

Call cost charges after 1st July 2015

Data charges explained
Description Charge
Non-geographic (0800 & 0808) Free
Non-geographic (084, 087) Access charge of 23p a minute (one-minute minimum call charge) plus a service charge*
Non-geographic (0500) 14p a minute
Charity numbers, starting 0800 or 0808 Free
Radio-paging services (starting 076) 51.1p a call
Personal numbers or calling cards (starting 07, but not UK mobile networks – fixed charges in some cases) 66.4p a minute
Call forwarding services (such as 07744, 07755) 30p a minute
*A service charge also applies for calls to these numbers. The organisation offering the service (such as your bank or travel agent) has responsibility to ensure the service charge for the number is advertised alongside the number.

Call cost charges before 1st July 2015

Data charges explained A one-minute call charge applies to all non-geographic calls
Description Charge
Non-geographic (0870, 0845) 14p a minute
Non-geographic (0843, 0844, 0871, 0872) 25p a minute
Non-geographic (0800, 0808 and 0500) 14p a minute
Charity numbers, starting 0800 or 0808 Free
Radio-paging services (starting 076) 51.1p a call
Personal numbers or calling cards (starting 07, but not UK mobile networks – fixed charges in some cases) 66.4p a minute
Call forwarding services (such as 07744, 07755) 30p a minute

Premium rates

Premium rate numbers usually start with 09. They're used for special phone services – information services, chat or dating services, or voting on TV shows.

Call charges after 1st July 2015

Data charges explained Cost of Premium rate services
Prefix of telephone number Charge
Premium rate services (start with 09) Access charge of 23p a minute (one-minute minimum call charge) Plus a service charge*
Call short codes (these are usually five to seven numbers long and used for TV or radio shows, competition lines and information services. The service provider will let you know the cost of the call. Up to £2 a minute (minimum one-minute call charge applies)
*A service charge also applies for calls to these numbers. The organisation offering the service (such as your bank or travel agent) has responsibility to ensure the service charge for the number is advertised alongside the number.

Call charges before 1st July 2015

Data charges explained Cost of Premium rate services
Prefix of telephone number Charge
Premium rate services (start with 09) Between 60p and £2.10. Some numbers are charged per call and some are charged per minute. Please note - calls charged per minute include a one-minute minimum call charge.
Call short codes (these are usually five to seven numbers long and used for TV or radio shows, competition lines and information services. The service provider will let you know the cost of the call. Up to £2 a minute (minimum one-minute call charge applies)

Converting texts to picture messages

Why have I been charged for a text message?

Sometimes you’ll get charged for a text message even if you’ve got enough of your allowance left. This can happen because it was converted to a picture message (MMS), which may not be free.

Why did this happen?

Some operating systems and phones will automatically convert a text into a picture message – this is something that can happen on any network and is beyond our control. So you’ll get charged our Standard UK picture message rate for it. On some devices you’ll notice the character count changing from numbers to a file size when:

  • you’ve included a non-standard smiley or symbol such as an emoticon or emoji
  • you’re sending a group text
  • you’ve exceeded the character limit (with some devices this can be 160 characters and others it can be higher)
  • you’ve added text to the subject field

Check our Pay monthly call costs or Pay as you go call costs

Older phones like the Samsung Galaxy S1, S2, S3 and S4, the Galaxy Note 1, 2 and 3, and the Galaxy Ace will change a text into a picture message if it includes certain smileys or symbols. If you use a downloadable third-party keyboard or emoticon and emoji packs, they’ll change a text into a picture message when you add them, too.

How can I switch this off?

If you’ve got a Samsung Galaxy S1, S2, S3 or S4, a Galaxy Note 1, 2 or 3 or a Galaxy Ace, you can switch the function off with a few simple steps:

  • Go to Messaging > Settings > Text Messages > Input mode > choose Unicode instead of Automatic

If you’re having this issue with a different device, you can check the  manual or you may have to contact the manufacturer to find out how to switch this function off.

Directory enquiries (DQ) charges

A one-minute minimum call charge applies to the following numbers:

Call charges after 1st July 2015

Data charges explained What you'll pay for Directory enquiries calls
Description Charge
To Vodafone preferred directory enquiries number (118 881) Access charge of 23p a minute (one-minute minimum call charge) plus a service charge*
Calls to directory enquiries (118) Access charge of 23p a minute (one-minute minimum call charge) plus a service charge*
For international directory enquiries (118 661) Access charge of 23p a minute (one-minute minimum call charge) plus a service charge*
*A service charge also applies for calls to these numbers. The organisation offering the service (such as your bank or travel agent) has responsibility to ensure the service charge for the number is advertised alongside the number.

Call charges before 1st July 2015

Data charges explained What you'll pay for Directory enquiries calls
Description Charge
To Vodafone preferred directory enquiries number (118 881) 85p a minute
Calls to directory enquiries (118) 85p to £5 a minute (one-minute minimum call charge). See the 118 number checker at the bottom of this page for more details.
For international directory enquiries (118 661) £3.25 a minute (one-minute minimum call charge)

Using your phone abroad

It's easy to keep an eye on your spending when using your phone overseas. Take a look at our travelling abroad page to see what you'll pay while you're away.

Make your credit go further

PAYG Call Charges

Get more for your money when you top up with Vodafone Freebees and our £5 Extras. Get minutes, texts and UK data on top of your credit, and earn Vodafone Freebee Rewardz Pointz too. Enjoy unlimited UK calls and texts, plus up to 2GB UK data for 30 days with the new Vodafone Red Freedom Freebee. Just choose the Freebee and extras which suit the way you socialise.