Welcome to Vodafone

Get started with Vodafone mobile

It’s great to have you on board. To make the most out of everything we offer, make sure you register today

The only way to receive your benefits is by using the My Vodafone app. Why not download it today?

If you’re new to us, it’s simple. Just pop in your SIM and switch your device on. Get SIM swap help

Usually, your phone will display our logo and a signal right away – but this could take up to 24 hours.

If we sent you a new SIM after an upgrade or as a replacement, you can activate it using our SIM swap tool

Checking out from another network? Here’s how to keep your number.

If you already have your PAC, you can use our online tool

If you don’t have your PAC code yet, then you need to request one from your current provider:

• O2: 0344 809 0202 or 4445

• giffgaff: Log in to request a PAC

• EE: 150 or 07953 966 250

• Three: 333 or 0333 300 3333

• Virgin Mobile: 789 or 0845 6000 789

Please note: Your PAC is only valid for 30 days – make sure you give it to us before it expires. 

Is your handset giving you a headache? Check out our device guides

Want to keep your number? Ask your current network for a PAC code.

If you don’t want to keep your number, just ask your current network for a STAC code. 

Once you’ve got your PAC or STAC, and a new plan or phone with us, then complete the switch by filling in our switch your network to Vodafone form

The first amount we bill you for might be a little more than your agreed monthly charge. 

This is because your monthly charge is for the month ahead. When you join us, we need to bill you for the days you’ve already used, plus the month to come.

This means your first bill covers anywhere from 31 to 60 days. If you decide to leave us, we’ll only bill you for the days up to your leaving date. This will be fewer than 31 days. 

If you’ve already registered with us, you’ll get an email to let you know that your bill is ready. Log in to view this online – you can also get a printable PDF.

You can also see your bills in the My Vodafone app

Please note: The app is free to use, but downloading it uses data unless you’re connected to Wi-Fi.

If you’re not registered, we’ll send you a text with your total bill amount instead.

We know how important it is to keep connected on the go. Your device’s internet connection is controlled by your APN (Access Point Name) settings. If you text WEB to 40127, you’ll receive a message that will help you make sure these are correct. Get device help

Still not working, or very slow

Top up your pay as you go phone anywhere, anytime, using the My Vodafone app

You can also top up online, or by calling 2345 free from your Vodafone mobile.

You'll earn reward points every time you top up, which can be exchanged for a range of extras, vouchers and accessories.

You can read more about topping up here

Big Value Bundles are 30-day packages of data, minutes and texts.  

You need to be a Pay as you go customer to get one.

You can do this in the My Vodafone apponline, or by calling 4354 free from your Vodafone mobile. 

You also have the option of texting BIGVALUE5, BIGVALUE10, BIGVALUE20 or BIGVALUE30 free to 2345. Make sure you text us from the phone you want to add your Big Value Bundle to.

It’s quick and easy to track your usage in the My Vodafone app. You can also log in on the website.

If you’d rather call free to check your allowance:
• Pay as you go – call *#1345# or 2345 
• Pay monthly – call 44555

You can check for any problems in your area using our Network Status Checker or going to Network satisfaction > Network Status Checker in the My Vodafone app

VeryMe Rewards is our customer loyalty programme, that is as unique as you are.

Through VeryMe Rewards, we give you rewards and offers on your favourite things. The more you use it, the more personalised it gets. So why not jump in? You’ll find it on the home screen of the My Vodafone app

Find out more about VeryMe Rewards

Need more help?

Get personal with VeryMe Rewards

The My Vodafone app is available for iOS and Android – and is the place to access VeryMe Rewards that are as unique as you are.

 

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