How long does the offer last for?
Anyone who qualifies for the offer will receive free unlimited data for six months from the day the offer is activated. The offer can be applied for from 6th May until 6th June.
Who does this offer apply to?
The offer is open to all Pay Monthly customers on a limited plan who are NHS staff, or Care Workers working for professional care companies (including care homes and companies who offer care in the community).
How many customers can apply?
We’ll upgrade all NHS workers and the first 250,000 eligible Care Workers.
How will I find out if my unlimited data has been applied to my account?
We’ll let customers know when the data has been applied by text. Bear in mind that this could take up to seven days.
You can also check your balance on your My Vodafone app. It can take up to 24 hours for the app to refresh.
Can I claim this offer on behalf of someone else?
No. This offer is only valid for NHS staff or Care Workers. Any NHS staff or Care Worker who wants to redeem the offer must register with their own email address and phone number. Only one offer can be claimed per customer.
Where can I use this data?
Once activated, you can use your unlimited data at home in the UK, and in more destinations than any other UK network. See vodafone.co.uk/mobile/global-roaming for more information.
Please note that roaming data is capped at 25GB per month in included roaming destinations, and is charged at £6 a day in other roaming destinations.
Are there any restrictions on how I use my unlimited data?
Customers must use the unlimited data for personal and non-commercial use. The unlimited data must be used in compliance with our Acceptable Use Policy, which can be found at https://www.vodafone.co.uk/cs/groups/configfiles/documents/contentdocuments/vfcon058965.pdf
Aside from that, unlimited data lets you use as much data as you like without any speed or fair usage caps.
What if the offer cannot be added to my account?
We’ll let you know by text if there’s any reason the offer can’t be added to your account.
If you’ve recently changed your tariff, it could take up to seven days to apply for the unlimited data offer via the online form.
My unlimited data isn’t showing up in the My Vodafone app. What should I do?
If you’ve received a text from us telling that unlimited data is active, it could take up to 24 hours for the app to be updated.
Will the unlimited data stay on my account if I renew my contract or upgrade my plan?
Yes, the unlimited data offer will remain on your account for the full six months, unless you upgrade or migrate to an unlimited plan.
Will I be notified when my unlimited data offer is coming to an end?
Yes, you will receive a text message to let you know that your unlimited data has expired.