Return an item

You can return most items, as long as you bought them directly from us.

If you bought the item from a company like Carphone Warehouse, please return it to them.

Unfortunately, you can't return:

• Digital items and software such as music and games that have been used or downloaded

• Anything you use Charge to Bill to pay for - talk to the supplier to cancel these

Returns are free – just drop off your item(s) at the nearest store or use the emailed return label.

Please make sure to send the item(s) within 14 days, or your return order will be cancelled, and your contract will continue with the current agreement, service, and billing.

Charges outside your plan allowance, like international calls, aren’t eligible for refunds. Check your latest bill at any time on My Vodafone online or via the My Vodafone app

When you send your phone back to us, we need to check its condition before we can refund or exchange it.

We check if:

• The device is in 'Like New' condition - no visible marks, dents or scratches. You may be charged if your device is found to be damaged.

• Accessories and user guides are included.

• The device switches on.

• The screen works.

• The device meets cosmetic condition requirements.

• Security or protective features have been disabled (such as 'Find my iPhone').

• The device isn't reported as lost or stolen.

Vodafone Returns and Exchange Policy (PDF) for all Vodafone consumer and small business customers.