Vodafone upgrades

Your upgrade date depends on the type of plan you have, and how long you’ve been with us.
Log in to your account to find out when you’re eligible to upgrade and what your options are. You can also view this information in the My Vodafone app.

Firstly, you’ll need to check if you’re eligible. You can do that by logging in to your account or checking the My Vodafone app.
The quickest ways to upgrade are online or by starting a Live chat, but you can also do so in store or over the phone.

Online: Log in to your account and take a look at your upgrade options.

Chat: Start a live chat with one of our team. To do this, go to our Support site, type 'upgrade' in the bar that says 'Ask us a question', and then in the drop-down message use the 'Chat to us online' button

Call: Give us a call free on 191 from your Vodafone mobile

In store: Use our store locator to find your nearest Vodafone branch

All our Pay monthly phones, smartwatches, laptops, iPads and tablets are available on Vodafone EVO. The cost of your device will be covered by your Device Plan (also known as your Phone Plan, Watch Plan, Tablet Plan or Laptop Plan, depending on your device).
Depending on the device you choose, you’ll then need to pair it with either an Airtime Plan, Connectivity Plan or Data Plan (as applicable). The cost of both plans together will make up your total monthly cost.

Can I pay for my device in one go?
If you would like to pay for the full cost of your device upfront, visit us in store for more information and full terms and conditions.

With Vodafone EVO, you can choose the length of your Device Plan.

You can spread the cost of phones and smartwatches from 24 to 36 months, while laptops and tablets are between 24 and 48 months.

Choose from 12 months or 24 months if you're opting for an Airtime Plan (Xtra Plan) which is SIM Only. If you're buying a Phone Plan, it'll be paired with a 24-month Airtime Plan.

Data Plans (for laptops and tablets) are all on 24-month plans, while Connectivity Plans (for smartwatches) are all on 30-day rolling contracts.

You can make a payment at any time.

If you pay off your Airtime Plan to schedule, it will simply be closed, and no more payments will be needed. If you still have an active Device Plan, this plan will continue. If you have insurance on your device, this will also continue until you cancel your Airtime or Data Plan.

Want to cancel your insurance?

STEP 1: Choose to trade in
You can trade in while upgrading to your new phone. Go to upgrade in the My Vodafone app or in your My Vodafone account online, and choose to trade in before you upgrade.

STEP 2: Use our Trade-in Tool
Pass some simple checks using our Trade-in Tool online or in the My Vodafone app, and we'll instantly give you a guaranteed value for your old phone.

STEP 3: Choose how to receive your value
Bank transfer, money off your monthly plan, or Vodafone account credit. The choice is yours.

STEP 4: Send us your old phone
Complete your upgrade with your trade-in value applied, then return your phone to us either in-store or in the post.

This depends on the type of plan you have:

Vodafone EVO plans

With our Vodafone EVO plans you will be able to upgrade your Phone Plan or Watch Plan from month three of your current Airtime Plan or Connectivity plan.

Flexi-upgrades

You can upgrade after six months with a Flexi-upgrade if:

• For phones: You joined or upgraded on, or after, 12 April 2017 to one of our Essentials, Red Extra or Red Entertainment plans

• For watches: You’re on a combined 24-month Watch and Connectivity plan

Flexi-upgrades don’t apply to Xtra Plans/Vodafone EVO plans.

Flexible upgrades

If you have a SIM only plan, such as a Red plan or an Airtime Xtra Plan which was bought without a Phone Plan, you can upgrade as soon as three months from the start of your plan onto a new Pay monthly Airtime Xtra Plan and Phone Plan. Find out if you're eligible to do so in your account or in the My Vodafone app

If you're a Business customer and you have an Account Manager or Prime Contact, you should discuss your upgrade options with them.

There are a few ways to upgrade:

• Online: This is the quickest way. Log in to your account and take a look at your upgrade options.

• Chat: Start a live chat with one of our team. To do this, go to our Support site, type 'upgrade' in the bar that says 'Ask us a question', and then in the drop-down message use the 'Chat to us online' button

• Call: Give us a call free on 191 from your Vodafone mobile

• In store: Use our store locator to find your nearest Vodafone branch

Check if you need to swap your SIM

• If your existing SIM fits your new device, you can keep using it. You can dispose of the inactive replacement SIM we sent you with your upgrade

• If, however, your current SIM is the wrong size for your new device, you may need to snap out a smaller SIM from your multi-SIM

• If your current SIM doesn’t fit your device, use the new SIM we sent you with your upgrade, and activate it using this video guide on how to complete a SIM swap

• If you need a new SIM and we haven’t sent you one yet, we’re sorry – please visit your nearest Vodafone store or contact us to get a replacement SIM

Transfer your content

Please note – if you’re changing SIM because you’re getting a new phone, you’ll have to transfer any content from your old phone to your new one.

Billing and discounts

• If you receive a discount because your employer is part of the Vodafone Advantage scheme, then you’ll need to reapply for your discount

• You can get more information about your first bill after upgrading

Saving claims verification: See details on the relevant product page.

VAT: All pricing inclusive unless stated otherwise. For prices stated exclusive of VAT, the VAT rate payable is 20%.

Gift with Purchase: See details on product page including any additional terms.

*Annual Price Increase: Each year, on 1 April, your monthly plan charge will increase as follows:

• £2.50 for Pay monthly Airtime and Data plans

• £1.50 for Pay monthly Basics plans

• £3.50 for Home Broadband and GigaCube plans

Out of bundle charges will increase each April by Consumer Price Index rate published in January of that year + 3.9%.

** 2.2 Gbps average download speed via a wired connection.

*Best overall broadband provider: As recommended by Telegraph in January 2025. For more information, see the Telegraph website

Pay Monthly

Minimum term agreement, eligibility, credit check and terms apply.

Vodafone EVO

Representative example for Device Plans:

Figures used in the above (other than the representative APR) are for illustrative purposes only.

Device Plan: means devices purchased from Vodafone under a Consumer Credit Agreement such as phones (Phone Plan), smartwatches (Watch Plan), tablets (Tablet Plan) and laptops (Laptop Plan).

Vodafone EVO:

• For Mobile: lets you select a monthly Device Plan credit Agreement (24 to 36 months) with a 24 month Airtime Plan. You can pay off your Device Plan early, and if you do, you can then keep your Airtime Plan on a 30-day contract or leave. If your Airtime Plan ends for any reason, you will need to keep on paying your monthly Device Plan (either in full or monthly)

• For Smartwatches: lets you select a monthly Device Plan Credit Agreement (over 24 to 36 months) with a monthly Connectivity Plan. Watch Plans over 12 months require a 24 month Connectivity Plan. You can pay off your Device Plan early, and if you do, you can keep your Connectivity Plan on a 30-day contract or leave. If your Connectivity Plan ends, the Device Plan is still payable (either in full or monthly). Watch Plans require a Vodafone pay monthly airtime plan and a Connectivity Plan (via Vodafone OneNumber)

• For Laptops / Tablets: lets you select a monthly Device Plan Credit Agreement (24 to 48 months) with a 24 month Data Plan. You can pay off your Device Plan early, and if you do, you can then keep your Data Plan on a 30-day contract or leave. If your Data Plan ends for any reason, you will need to keep on paying your monthly Device Plan (either in full or monthly)

Upgrade from month 3: means a) buying a new Device Plan (which is a credit agreement) and an Airtime/Data/Connectivity Plan (as applicable) and b) either (i) paying off the remaining amount on your current Device Plan prior to upgrading, or (ii) paying for your current Device Plan along with your new Device Plan. Subject to credit check, eligibility and terms.

Trade-in Guarantee: Available when you trade-in an eligible device using our Trade-in Tool, and purchase a new Vodafone Pay Monthly Airtime Plan. Your Trade-in value is guaranteed for 7 days from the date of your Trade-in Quote. Device must be returned within 14 days of the start of your new Airtime Plan and meet our requirements. You can choose to receive your Trade-in value via a monthly airtime saving, a credit to your Vodafone account, or, if you are an existing customer, as a credit towards your existing Phone Plan balance. Please see our Trade-in Guarantee terms and conditions for more details, including the eligibility criteria.

Trade-in Bonus: Available when we're running a Trade-in Bonus promotion, where you could get an additional bonus on top of the trade-in value for the phone you're trading in, when you buy a new phone. Eligibility for the bonus and the bonus value may vary depending on which phone you're trading in and which new phone you're buying. Please see our Trade-in Bonus terms and conditions, for more information.

Unlimited data: available on Unlimited plan (max download and upload speeds of 10Mbps), Unlimited Plus plan (max download and upload speeds of 100Mbps) and Unlimited Max plan. Speed may vary by a number of factors.

5G: You must have a 5G enabled device on the Vodafone 5G network, a Vodafone 5G plan and 5G coverage in the area that you are in. Coverage may be affected by a number of factors. Find out more about our 5G network

5G Ultra: To access 5G Ultra, you need a 5G Ultra-enabled device and an eligible Vodafone Pay Monthly plan that includes 5G Ultra. Coverage may be affected by a number of factors. Find out more about our 5G Ultra network

Vodafone Xchange: Available on eligible new phones and all pristine refurbished phones, then trade in (good condition) from 12 months prior to end of Phone Plan and upgrade to new phone and Airtime Plan (standard upfront and monthly cost apply). Every year: based on 24-month Phone Plan. Terms and verification apply

Roaming

Roaming: using your home data plan to roam in Zone A is included in all of our Pay Monthly plans. For roaming in other destinations, charges will apply depending on which plan you are on.

Roaming Passes: For Pay Monthly customers without European roaming included in their plan, you can purchase an 8 or 15 day European roaming pass to use your monthly UK allowance of calls, texts and data in our Zone B destinations. The 8 day pass is £15 and the 15 day pass is £20. Out of bundle charges such as picture messages, premium calls or premium texts are not covered by this charge. These passes are subject to a 25GB roam fair use policy. Passes become active when you start roaming and only one pass can be used at a time. For more information and terms, visit our roaming page

• Information on roaming with Vodafone

• List of our inclusive roaming destinations

Mobile Specific Small Print

• Lifetime Service Promise: means a) Lifetime warranty covering manufacturer's defects, provided you have an active pay monthly Airtime plan + b) Battery refresh replacing your phone's battery (for 2-3 years) if it fails one of the Battery refresh tool tests. On phones purchased directly from Vodafone.

• Lifetime Warranty: is an extended warranty covering manufacturer's defects (on phones purchased via Vodafone directly), provided you have an active pay monthly Airtime plan. Excludes damaged and tampered phones. Lifetime Warranty terms apply

• Battery Refresh: replaces your phone's battery if it fails one of the Battery Refresh Tool tests. Available for up to three years depending on your plan. On phones purchased via Vodafone directly. Excludes damaged and tampered phones. Battery Refresh terms apply

• UK's Only Lifetime Service Promise: Vodafone is the only network that offers both i) Lifetime Warranty which covers your phone for manufacturer defects provided you have an active pay monthly Airtime plan, and ii) Battery Refresh which offers phone battery health checks and required replacements for up to 3 years. Terms apply

Smartwatch Specific Small Print

Smartwatch: requires a) Vodafone pay monthly Airtime plan, and b) 12 or 24 month Connectivity Plan (via Vodafone OneNumber). Watch Plans over 12 months require a 24 month Connectivity Plan. Terms apply

Vodafone OneNumber Connectivity Plan ('Connectivity Plan'): uses your minutes, texts and data allowance from your Airtime Plan using Vodafone OneNumber. You must have an Airtime Plan with us in order to purchase a Connectivity Plan. Smartwatch Connectivity plans can be bought for a smartwatch you already own, or for a new smartwatch you purchase through us. Tablet Connectivity plans can only be bought for a tablet you already own.

Two-Year Warranty (formerly called Total Care Warranty) is a 24-month warranty that starts from the date your device (purchased from Vodafone), is dispatched. This covers manufacturer's defects in the materials and workmanship of the device through normal use. Excludes damaged and tampered devices. Not applicable with Laptops. Two-Year Warranty terms apply

Tablet Specific Small Print

Two-Year Warranty (formerly called Total Care Warranty) is a 24-month warranty that starts from the date your device (purchased from Vodafone), is dispatched. This covers manufacturer's defects in the materials and workmanship of the device through normal use. Excludes damaged and tampered devices. Not applicable with Laptops. Two-Year Warranty terms apply

Pay As You Go

Unlimited Bundle: An Unlimited Pay as you go Bundle lasts for 30 days. Your bundle will automatically renew every 30 days if you have enough credit. To opt out call 2345. Includes unlimited data and unlimited minutes and texts: minutes to standard mobiles and landlines (UK: 01, 02, 03) and standard texts (excluding MMS) to use in the UK and Zone A. Unlimited Bundle terms, exclusions and destinations

Pay as you go Bundles (Big Value Bundle) excluding Unlimited Bundle: Unlimited minutes to standard mobiles and landlines (UK: 01, 02, 03), standard texts and a set allowance of data (excluding Extras) to use in the UK and Zone A. Last 30 days. Automatically renews every 30 days if you have enough credit. Opt out by calling 2345. Pay as you go Bundles are also known as Big Value Bundles. For more information, please visit our Pay as you go Bundles terms and conditions page

Total Rollover: Any unused allowance from your current Pay as you go Bundle will only rollover from one bundle to the next, for use in the next 30-day period, if your Pay as you go Bundle renews automatically.

Pay as you go 1: You'll pay just £2 each day you use your phone, which gives you: Unlimited minutes, Unlimited texts, 50MB of data to use until midnight. For more information, please visit our Pay as you go 1 terms and conditions page

Roaming: Your data usage is for use in the UK and Zone A destinations only, unless you purchase one of our roaming extras. For more info and destinations beyond Zone A, visit our extras page. For terms visit our terms and conditions pages

Pay As You Go Plus

Pay as you go Plus plan: My Vodafone app required. UK and Zone A use only unless Roaming Extra purchased. Minutes to standard mobiles and landlines (UK: 01, 02, 03), standard texts and plan data allowance (excluding Extras). Auto-Renews every 30 days if opted in via My Vodafone app and payment card added. Purchase Extras and manage payments through My Vodafone app. Plan stops after 30 days if paused or cancelled (by opting out of Auto-Renew). If opted out and you do not choose another plan, you can only receive inbound calls and texts once your 30-day plan ends. You must opt back in and re-purchase a new plan to use data, minutes, send texts or buy Extras. For terms and more information see the Pay as you go Plus terms and conditions

Roaming: Your data usage is for the UK and Zone A destinations only, unless you purchase one of our roaming extras in the My Vodafone app. Your extra will run until the day it expires (at 11:59pm UK time) or when it is used up, whichever is sooner. For more information on roaming destinations, see our roaming page or the My Vodafone app. For Extras terms, see the terms and conditions page

Home Broadband

Home Broadband: For details and terms see our Home Broadband page

Full Fibre: Vodafone is the largest Full Fibre provider in the UK with Full Fibre available to 15.1 million out of 31.9 million premises - approximately 47% UK coverage (31.9 million premises from: Ofcom, Connected Nations 2023: UK report and Methodology annex)

One click or call: to trigger the switch process, see our Switch Broadband page. Credit of up to £200 to cover leaving fees, terms apply.

Switcher offer:  Switch broadband and get up to £200 credit when you pay an early termination fee. New customers on eligible plans, purchased directly from Vodafone only. Credit, acceptance, and availability checks. Terms and conditions apply

Insurance

These terms are available in our insurance terms and conditions pages. If you're a sole trader go to business terms and conditions then Insurance then Insurance - Current

Very Me

VeryMe Rewards: See My Vodafone app for end dates and full terms and conditions. Pay as you go customers must have topped up at least £10 credit on their account in the last 6 weeks to participate. Pay as you go Plus customers must have Auto-Renew switched on to participate in certain prizes and competitions.

1. VeryMe won A Silver in the Brand Partnership Activation of the Year category and a Gold in the Loyalty Activation of the Year category at the 2020 IPM Awards. See verification on the IPM website

2. VeryMe helped Vodafone win Best Network for Loyalty and Retention at the Mobile Industry Awards 2020. See verification on the Techrader website

3. Vodafone VeryMe, TMW Unlimited and Mando-Connect won Best Use of CRM at the Loyalty Magazine Awards 2020. See verification on the IPM website

Network

Reliable, award-winning network: The UK relies on Vodafone as a network provider as it:

• i) powers critical national infrastructure and 82% of Emergency Services (see our Public Sector Portal for further information),

• ii) has coverage in 99% of UK homes,

• iii) covers 96% of the UK's landmass; and

• iv) has won numerous awards

See full details and awards on our Network page

Nation's Network: Vodafone - nation's most valuable brand, verified by Kantar BrandZ Most Valuable UK Brands Report 2024, and supporting the nation since 1984 through to 2025's major summer events and beyond. See full verification of the substantiation

Two networks are better than one: Two networks are better for Vodafone/Three customers: with more available coverage and capacity.

Vodafone and Three customers can now automatically use each other's network for more coverage, at no extra cost: Access is automatic where more masts are available see the network page

Just Ask Once

Available via the My Vodafone app. Messaging service only, some exclusions apply. See more details about Just Ask Once

For full terms and conditions, visit our terms and conditions page

Finance subject to status and credit checks. 18 +. Direct debit required. Credit provided by Vodafone Limited, FCA reference Number: 712210, Vodafone House, The Connection, Newbury, Berkshire, RG14 2FN

This depends on the type of plan you have:

Vodafone EVO plans

With our Vodafone EVO plans you will be able to upgrade your Phone Plan or Watch Plan from month three of your current Airtime Plan or Connectivity plan.

Flexi-upgrades

You can upgrade after six months with a Flexi-upgrade if:

• For phones: You joined or upgraded on, or after, 12 April 2017 to one of our Essentials, Red Extra or Red Entertainment plans

• For watches: You’re on a combined 24-month Watch and Connectivity plan

Flexi-upgrades don’t apply to Xtra Plans/Vodafone EVO plans.

Flexible upgrades

If you have a SIM only plan, such as a Red plan or an Airtime Xtra Plan which was bought without a Phone Plan, you can upgrade as soon as three months from the start of your plan onto a new Pay monthly Airtime Xtra Plan and Phone Plan. Find out if you're eligible to do so in your account or in the My Vodafone app

If you're a Business customer and you have an Account Manager or Prime Contact, you should discuss your upgrade options with them.

You’ll be able to find out when you’re eligible to upgrade and what your options are in your My Vodafone account. You can also view this information in the My Vodafone app

Your upgrade date depends on the type of plan you have, and how long you’ve been with us.

Vodafone EVO plans

With our Vodafone EVO plans you’ll be able to upgrade your Phone Plan from month three of your current Airtime Plan.

Other plans

Flexi-upgrades 
You can upgrade after six months with a Flexi-upgrade if you joined or upgraded on, or after, 12 April 2017 to one of our Essentials, Red Extra or Red Entertainment plans.

NOTE: Flexi-upgrades don’t apply to Xtra Plans/Vodafone EVO plans.

Flexible upgrades

If you have a SIM only plan, such as a Red plan or an Airtime Xtra Plan which was bought without a Phone Plan, you can upgrade as soon as three months from the start of your plan onto a new Pay monthly Airtime Xtra Plan and Phone Plan. 

If you're a Business customer and you have an Account Manager or Prime Contact, you should discuss your upgrade options with them.

An upgrade is when you’re at the end of the minimum commitment period for your plan - depending on the type of plan you have, you can then upgrade to a SIM only or phone and SIM plan. In both cases, you’ll keep your number.

If you’ve signed up to receive our marketing communications, we’ll notify you when you’re able to do this. You can find your upgrade date in your My Vodafone account or in the My Vodafone app

The quickest ways to upgrade are online or by starting a Live Chat, but you can also do so in store or over the phone.

Online: Log in to your account and take a look at your upgrade options.

Chat: Start a web chat with one of our team. To do this, go to our Support site, type 'upgrade' in the bar that says 'Ask us a question', and then in the drop-down message use the 'Chat to us online' button

Call: Give us a call free on 191 from your Vodafone mobile

In store: Use our store locator to find your nearest Vodafone branch

A SIM only deal gives you an allowance of data, minutes and texts, all on one SIM card. We offer 12-month and 30-day SIM only plans and Pay as you go SIMs.

Just insert the SIM into any Vodafone mobile phone, or one that's not locked to a different network, to get started. 

If it's a new SIM card, you can follow our SIM swap instructions for setting up and keeping your current number.

If you’re a new customer, follow our instructions on how to activate a new SIM

Choosing a SIM only plan has a number of benefits. It's perfect if your Pay monthly contract has just ended and you want to reduce your monthly costs while you wait for your ideal next phone.

Or if you love the phone you've already got and see no reason to change it, you can continue to use it and enjoy the flexibility SIM only offers.

For an even more flexible option, choose a 30-day SIM contract. If you change your mind or want to upgrade to another phone, it’s up to you.

Opting for a 12-month SIM only contract means you can enjoy even better value 5G data, calls and texts, with our SIM only plans at low prices.

But you won't be tied down - you can upgrade to a Pay monthly contract with a new device after just 3 months of your SIM only contract.

A SIM only plan gives you data, minutes and texts for a monthly cost.

You don't get a new phone with a SIM only plan, you just get a SIM card, which you insert into your phone to start your plan.

If you get a Pay monthly SIM plan, you'll have a contract. This can range from 30 days up to 24 months.

After your SIM only plan ends, it will continue rolling on a monthly basis until you cancel it.

If you're on a Pay as you go SIM plan, then this is flexible, and doesn't have a contract.

SIM only plans are not a form of credit as you're not borrowing any money in advance - you pay upfront each month for an allowance of data, minutes and texts.

This means it won't impact your credit score.

However, if you pay for your SIM only using direct debit, this can help improve your credit history.

Yes, you can get set up with a new SIM only plan in one of our stores

You can also buy a SIM only plan online, or by calling our customer services team

Once your Phone Plan has been paid off, your monthly payments will automatically drop to your SIM only (we call this your Airtime Plan) payments.

All our SIM only plans come with 5G as standard.

If your phone is 5G-compatible, and you're in an area covered by our 5G network, you'll be able to use it.

In other areas, you can use our 4G network.

Whichever SIM card you need, our Vodafone 3-in-1 Multi SIM will do the job as it includes a Standard SIM, microSIM or nanoSIM - simply pop out the size you need.

If you're already a Vodafone customer and want to swap your Pay monthly contract to SIM only at the end of your agreement, you can keep the SIM card you've already got - we'll do the rest at our end.

Yes you can, but charges vary by destination and what’s included in your plan.

For example, you can use your UK allowance of data, minutes, and texts while abroad (in line with our fair use policy) with selected Xtra plans.

If your plan doesn't include roaming, you can buy a roaming pass to reduce the cost of using your phone abroad.

For more information on roaming passes, roaming with us, and the cost of using your phone abroad, visit our Vodafone roaming page.

Uswitch Best Sim Only Network Winner 2020
As awarded by Uswitch in February 2020. Uswitch Broadband and Mobiles Award winners are decided by customer satisfaction research and Uswitch's team of judges, composed of industry experts and technology journalists. Find out more information about the awards

Saving claims verification: See details on the relevant product page.

VAT: All pricing inclusive unless stated otherwise. For prices stated exclusive of VAT, the VAT rate payable is 20%.

Gift with Purchase: See details on product page including any additional terms.

*Annual Price Increase: Each year, on 1 April, your monthly plan charge will increase as follows:

• £2.50 for Pay monthly Airtime and Data plans

• £1.50 for Pay monthly Basics plans

• £3.50 for Home Broadband and GigaCube plans

Out of bundle charges will increase each April by Consumer Price Index rate published in January of that year + 3.9%.

** 2.2 Gbps average download speed via a wired connection.

*Best overall broadband provider: As recommended by Telegraph in January 2025. For more information, see the Telegraph website

Pay Monthly

Minimum term agreement, eligibility, credit check and terms apply.

Vodafone EVO

Representative example for Device Plans:

Figures used in the above (other than the representative APR) are for illustrative purposes only.

Device Plan: means devices purchased from Vodafone under a Consumer Credit Agreement such as phones (Phone Plan), smartwatches (Watch Plan), tablets (Tablet Plan) and laptops (Laptop Plan).

Vodafone EVO:

• For Mobile: lets you select a monthly Device Plan credit Agreement (24 to 36 months) with a 24 month Airtime Plan. You can pay off your Device Plan early, and if you do, you can then keep your Airtime Plan on a 30-day contract or leave. If your Airtime Plan ends for any reason, you will need to keep on paying your monthly Device Plan (either in full or monthly)

• For Smartwatches: lets you select a monthly Device Plan Credit Agreement (over 24 to 36 months) with a monthly Connectivity Plan. Watch Plans over 12 months require a 24 month Connectivity Plan. You can pay off your Device Plan early, and if you do, you can keep your Connectivity Plan on a 30-day contract or leave. If your Connectivity Plan ends, the Device Plan is still payable (either in full or monthly). Watch Plans require a Vodafone pay monthly airtime plan and a Connectivity Plan (via Vodafone OneNumber)

• For Laptops / Tablets: lets you select a monthly Device Plan Credit Agreement (24 to 48 months) with a 24 month Data Plan. You can pay off your Device Plan early, and if you do, you can then keep your Data Plan on a 30-day contract or leave. If your Data Plan ends for any reason, you will need to keep on paying your monthly Device Plan (either in full or monthly)

Upgrade from month 3: means a) buying a new Device Plan (which is a credit agreement) and an Airtime/Data/Connectivity Plan (as applicable) and b) either (i) paying off the remaining amount on your current Device Plan prior to upgrading, or (ii) paying for your current Device Plan along with your new Device Plan. Subject to credit check, eligibility and terms.

Trade-in Guarantee: Available when you trade-in an eligible device using our Trade-in Tool, and purchase a new Vodafone Pay Monthly Airtime Plan. Your Trade-in value is guaranteed for 7 days from the date of your Trade-in Quote. Device must be returned within 14 days of the start of your new Airtime Plan and meet our requirements. You can choose to receive your Trade-in value via a monthly airtime saving, a credit to your Vodafone account, or, if you are an existing customer, as a credit towards your existing Phone Plan balance. Please see our Trade-in Guarantee terms and conditions for more details, including the eligibility criteria.

Trade-in Bonus: Available when we're running a Trade-in Bonus promotion, where you could get an additional bonus on top of the trade-in value for the phone you're trading in, when you buy a new phone. Eligibility for the bonus and the bonus value may vary depending on which phone you're trading in and which new phone you're buying. Please see our Trade-in Bonus terms and conditions, for more information.

Unlimited data: available on Unlimited plan (max download and upload speeds of 10Mbps), Unlimited Plus plan (max download and upload speeds of 100Mbps) and Unlimited Max plan. Speed may vary by a number of factors.

5G: You must have a 5G enabled device on the Vodafone 5G network, a Vodafone 5G plan and 5G coverage in the area that you are in. Coverage may be affected by a number of factors. Find out more about our 5G network

5G Ultra: To access 5G Ultra, you need a 5G Ultra-enabled device and an eligible Vodafone Pay Monthly plan that includes 5G Ultra. Coverage may be affected by a number of factors. Find out more about our 5G Ultra network

Vodafone Xchange: Available on eligible new phones and all pristine refurbished phones, then trade in (good condition) from 12 months prior to end of Phone Plan and upgrade to new phone and Airtime Plan (standard upfront and monthly cost apply). Every year: based on 24-month Phone Plan. Terms and verification apply

Roaming

Roaming: using your home data plan to roam in Zone A is included in all of our Pay Monthly plans. For roaming in other destinations, charges will apply depending on which plan you are on.

Roaming Passes: For Pay Monthly customers without European roaming included in their plan, you can purchase an 8 or 15 day European roaming pass to use your monthly UK allowance of calls, texts and data in our Zone B destinations. The 8 day pass is £15 and the 15 day pass is £20. Out of bundle charges such as picture messages, premium calls or premium texts are not covered by this charge. These passes are subject to a 25GB roam fair use policy. Passes become active when you start roaming and only one pass can be used at a time. For more information and terms, visit our roaming page

• Information on roaming with Vodafone

• List of our inclusive roaming destinations

Mobile Specific Small Print

• Lifetime Service Promise: means a) Lifetime warranty covering manufacturer's defects, provided you have an active pay monthly Airtime plan + b) Battery refresh replacing your phone's battery (for 2-3 years) if it fails one of the Battery refresh tool tests. On phones purchased directly from Vodafone.

• Lifetime Warranty: is an extended warranty covering manufacturer's defects (on phones purchased via Vodafone directly), provided you have an active pay monthly Airtime plan. Excludes damaged and tampered phones. Lifetime Warranty terms apply

• Battery Refresh: replaces your phone's battery if it fails one of the Battery Refresh Tool tests. Available for up to three years depending on your plan. On phones purchased via Vodafone directly. Excludes damaged and tampered phones. Battery Refresh terms apply

• UK's Only Lifetime Service Promise: Vodafone is the only network that offers both i) Lifetime Warranty which covers your phone for manufacturer defects provided you have an active pay monthly Airtime plan, and ii) Battery Refresh which offers phone battery health checks and required replacements for up to 3 years. Terms apply

Smartwatch Specific Small Print

Smartwatch: requires a) Vodafone pay monthly Airtime plan, and b) 12 or 24 month Connectivity Plan (via Vodafone OneNumber). Watch Plans over 12 months require a 24 month Connectivity Plan. Terms apply

Vodafone OneNumber Connectivity Plan ('Connectivity Plan'): uses your minutes, texts and data allowance from your Airtime Plan using Vodafone OneNumber. You must have an Airtime Plan with us in order to purchase a Connectivity Plan. Smartwatch Connectivity plans can be bought for a smartwatch you already own, or for a new smartwatch you purchase through us. Tablet Connectivity plans can only be bought for a tablet you already own.

Two-Year Warranty (formerly called Total Care Warranty) is a 24-month warranty that starts from the date your device (purchased from Vodafone), is dispatched. This covers manufacturer's defects in the materials and workmanship of the device through normal use. Excludes damaged and tampered devices. Not applicable with Laptops. Two-Year Warranty terms apply

Tablet Specific Small Print

Two-Year Warranty (formerly called Total Care Warranty) is a 24-month warranty that starts from the date your device (purchased from Vodafone), is dispatched. This covers manufacturer's defects in the materials and workmanship of the device through normal use. Excludes damaged and tampered devices. Not applicable with Laptops. Two-Year Warranty terms apply

Pay As You Go

Unlimited Bundle: An Unlimited Pay as you go Bundle lasts for 30 days. Your bundle will automatically renew every 30 days if you have enough credit. To opt out call 2345. Includes unlimited data and unlimited minutes and texts: minutes to standard mobiles and landlines (UK: 01, 02, 03) and standard texts (excluding MMS) to use in the UK and Zone A. Unlimited Bundle terms, exclusions and destinations

Pay as you go Bundles (Big Value Bundle) excluding Unlimited Bundle: Unlimited minutes to standard mobiles and landlines (UK: 01, 02, 03), standard texts and a set allowance of data (excluding Extras) to use in the UK and Zone A. Last 30 days. Automatically renews every 30 days if you have enough credit. Opt out by calling 2345. Pay as you go Bundles are also known as Big Value Bundles. For more information, please visit our Pay as you go Bundles terms and conditions page

Total Rollover: Any unused allowance from your current Pay as you go Bundle will only rollover from one bundle to the next, for use in the next 30-day period, if your Pay as you go Bundle renews automatically.

Pay as you go 1: You'll pay just £2 each day you use your phone, which gives you: Unlimited minutes, Unlimited texts, 50MB of data to use until midnight. For more information, please visit our Pay as you go 1 terms and conditions page

Roaming: Your data usage is for use in the UK and Zone A destinations only, unless you purchase one of our roaming extras. For more info and destinations beyond Zone A, visit our extras page. For terms visit our terms and conditions pages

Pay As You Go Plus

Pay as you go Plus plan: My Vodafone app required. UK and Zone A use only unless Roaming Extra purchased. Minutes to standard mobiles and landlines (UK: 01, 02, 03), standard texts and plan data allowance (excluding Extras). Auto-Renews every 30 days if opted in via My Vodafone app and payment card added. Purchase Extras and manage payments through My Vodafone app. Plan stops after 30 days if paused or cancelled (by opting out of Auto-Renew). If opted out and you do not choose another plan, you can only receive inbound calls and texts once your 30-day plan ends. You must opt back in and re-purchase a new plan to use data, minutes, send texts or buy Extras. For terms and more information see the Pay as you go Plus terms and conditions

Roaming: Your data usage is for the UK and Zone A destinations only, unless you purchase one of our roaming extras in the My Vodafone app. Your extra will run until the day it expires (at 11:59pm UK time) or when it is used up, whichever is sooner. For more information on roaming destinations, see our roaming page or the My Vodafone app. For Extras terms, see the terms and conditions page

Home Broadband

Home Broadband: For details and terms see our Home Broadband page

Full Fibre: Vodafone is the largest Full Fibre provider in the UK with Full Fibre available to 15.1 million out of 31.9 million premises - approximately 47% UK coverage (31.9 million premises from: Ofcom, Connected Nations 2023: UK report and Methodology annex)

One click or call: to trigger the switch process, see our Switch Broadband page. Credit of up to £200 to cover leaving fees, terms apply.

Switcher offer:  Switch broadband and get up to £200 credit when you pay an early termination fee. New customers on eligible plans, purchased directly from Vodafone only. Credit, acceptance, and availability checks. Terms and conditions apply

Insurance

These terms are available in our insurance terms and conditions pages. If you're a sole trader go to business terms and conditions then Insurance then Insurance - Current

Very Me

VeryMe Rewards: See My Vodafone app for end dates and full terms and conditions. Pay as you go customers must have topped up at least £10 credit on their account in the last 6 weeks to participate. Pay as you go Plus customers must have Auto-Renew switched on to participate in certain prizes and competitions.

1. VeryMe won A Silver in the Brand Partnership Activation of the Year category and a Gold in the Loyalty Activation of the Year category at the 2020 IPM Awards. See verification on the IPM website

2. VeryMe helped Vodafone win Best Network for Loyalty and Retention at the Mobile Industry Awards 2020. See verification on the Techrader website

3. Vodafone VeryMe, TMW Unlimited and Mando-Connect won Best Use of CRM at the Loyalty Magazine Awards 2020. See verification on the IPM website

Network

Reliable, award-winning network: The UK relies on Vodafone as a network provider as it:

• i) powers critical national infrastructure and 82% of Emergency Services (see our Public Sector Portal for further information),

• ii) has coverage in 99% of UK homes,

• iii) covers 96% of the UK's landmass; and

• iv) has won numerous awards

See full details and awards on our Network page

Nation's Network: Vodafone - nation's most valuable brand, verified by Kantar BrandZ Most Valuable UK Brands Report 2024, and supporting the nation since 1984 through to 2025's major summer events and beyond. See full verification of the substantiation

Two networks are better than one: Two networks are better for Vodafone/Three customers: with more available coverage and capacity.

Vodafone and Three customers can now automatically use each other's network for more coverage, at no extra cost: Access is automatic where more masts are available see the network page

Just Ask Once

Available via the My Vodafone app. Messaging service only, some exclusions apply. See more details about Just Ask Once

For full terms and conditions, visit our terms and conditions page

Finance subject to status and credit checks. 18 +. Direct debit required. Credit provided by Vodafone Limited, FCA reference Number: 712210, Vodafone House, The Connection, Newbury, Berkshire, RG14 2FN

We’ll send you a notification when you’re near the end of your contract, but if you want to check the date before then, sign into your account dashboard, go to Plan Details and you’ll find the date here. 

You might be eligible to upgrade to our unbreakable Vodafone Pro or Full Fibre Broadband. To see if it’s available in your area yet, enter your postcode on the eligibility checker   

There are a few ways to upgrade:

• Online: First, you’ll need to check if you can upgrade yet by entering your email address on our upgrade eligibility checker. If you are, we'll email you a unique link – you can place your order here.
  

• Chat: Start a live chat with one of our team. To do this, go to the Broadband homepage and use the pop-out chat box.
  Alternatively, go to our Support site, type 'upgrade' in the bar that says 'Ask us a question', and then in the drop-down message use the 'Chat to us online' button.
  

• Call: Give us a call free on 191 from your Vodafone mobile or on 08080 057 406 from any other landline or mobile. Standard call charges apply.
  

• In store: Use our store locator to find your nearest Vodafone branch.

We’re rolling out Vodafone Full Fibre across the country. To see if it’s in your area yet, enter your postcode on the eligibility checker. If you want to go ahead with an upgrade you can either: 

• Log in as an existing customer and follow the steps you're shown

• Start a live chat with one of our team. To do this, go to the Broadband homepage and use the pop-out chat box 

Your broadband speeds depend on the technology available in your area. You can find out what speeds you can get by entering your postcode on the eligibility checker

Your new plan will have its own new agreement, which means a new start and end date, new monthly cost, any discounts you are eligible for, and any other details associated with the new plan.  

This depends on your current plan and the one you want to upgrade to. 

• If you’re upgrading to Pro 2 Broadband, our Ultra Hub comes included. It’s powered by WiFi 6E for the next generation of speeds and devices, and can connect more than 150 devices at once. 

• If you have an older router and you’re upgrading to any other new plan, we’ll send you our latest WiFi Hub. 

Need some help setting up your broadband equipment? We have helpful guides as well as a WiFi Hub set-up video for step-by-step instructions.  

When you place your upgrade order, we’ll give you an activation or installation date. This is typically 21 days later, but please note that activations and installations won’t take place on Sundays and Bank Holidays. 

If you’re upgrading from Full Fibre to another Full Fibre plan, we’ll activate your plan on the next available date. 

This will depend on your current plan, the one you want to upgrade to, any discounts you’re entitled to and any extras you have on the plan. 

We often have great broadband deals for existing customers, which you can only get when you come to us directly. Keep an eye on your inbox and our website! 

Broadband - General

Annual Price Increase: Each year, on 1 April, the monthly plan increases by £3.50. Out of bundle charges will increase each April by Consumer Price Index rate published in January that year +3.9%. On a 24-month contract. Subject to credit check, acceptance and availability. Installation fee may apply. Please note – your monthly price will increase after 24 months, when your in-contract discount expires. See our price guide for more details.

Reliable full fibre broadband for less: Vodafone full fibre for less is cheaper on average vs major providers, as of 15 November 2024. See verification

*2.2 Gbps speed is achieved by a wired connection.

24-month minimum term contract. Subject to credit check, acceptance and availability. Installation fee may apply.  Please note - your monthly price will increase after 24 months, when your in-contract discount expires, see our price guide for more details.

Line rental: Line rental is not required with our Broadband and Home Phone services.

Vodafone Essentials Broadband Offer: Vodafone Fibre 2 Essentials plan. 12-month contract. Subject to credit check, eligibility checks, acceptance and availability. Full terms apply, see Vodafone Essentials Broadband Offer terms

Payment: Payment is by Direct Debit. Please note that VAT is included in the advertised prices and charges where required and is applied at the UK standard rate in force unless otherwise stated.

Vodafone Together: Effective from 30 October 2025. Monthly discounts are available on new Unlimited & 80GB additional plans purchased directly from Vodafone. Discount amounts vary by plan type. Not available with other offers. Annual price increases are not discounted. Terms apply

Switcher offer: Switch broadband and get up to £200 credit when you pay an early termination fee. New customers on eligible plans, purchased directly from Vodafone only. Credit, acceptance, and availability checks. Terms and conditions apply

Privacy policy: Please see our privacy policy for information on how we collect, use, share and protect your personal information.

Vodafone Wi-Fi Hub: We’ll provide a Vodafone Wi-Fi Hub to any new customers who take out a Vodafone Broadband and Home Phone bundle as part of your service (subject to successful Vodafone Broadband and Home Phone services availability and credit checks).

Vodafone Broadband app: Compatible Android/iOS device is required for full functionality.

Downloading third party content: A copyright owner's permission may be required for downloading protected content. Downloading protected content without the copyright owner's consent may constitute a criminal offence. Please see the Vodafone Broadband Acceptable Use Policy for more details.

Parental controls: Parental controls are currently available to all Vodafone Broadband and Home Phone customers. Parental Controls will be automatically set to off as default.

McAfee Total Protection: Offer subject to availability and McAfee’s terms and conditions. McAfee’s protection for up to 10 devices. Offer of 12 months subscription which will be automatically renewed 30-days before its expiration date, at the renewal term subscription price in effect at the time of renewal billed to the payment card we have on file. Pricing is subject to change. See mcafee.com/en-us/consumer-support/policy/legal.html#webtos for more details.

Vodafone Pro Broadband

Vodafone Broadband Backup: Your broadband back-up dongle is intended to give you a connection to our 4G network, when there is a total loss of service on your fixed line broadband. You will receive 100GB of data with your 4G dongle. If you run out of data, please contact our WiFi Xperts, who may add extra data as needed at no additional cost. In order to use the 4G dongle as intended, you should ensure it is plugged into your Vodafone Pro Broadband router. The 4G dongle is not a direct replacement for your fixed line broadband. As the 4G dongle connects to our mobile network, the service, speed and consistency of your connection may vary due to a number of factors, including location, coverage and demand. You must only use your dongle when you have a fault with your fixed line broadband and you must not roam with your dongle. Your use of the dongle is subject to our Vodafone Fibre Broadband/ Vodafone Fibre to the Home Broadband (as applicable) terms and conditions and the applicable terms and conditions relating to our mobile broadband products, each of which can be found at: Broadband terms and conditions

Vodafone Super WiFi: One WiFi Booster is supplied as standard with your Vodafone router. Up to three WiFi Boosters can be provided at no additional cost if you do not receive WiFi signal and throughput speeds of at least 10 Mbps in each room of your home. Right to leave with no early termination fee if you do not get WiFi signal and throughput speeds of at least 10 Mbps in each room of your home, after installing all three WiFi Boosters and contacting us to try to resolve. To exercise right to leave, you must notify us within 30 days of receipt of your third WiFi Booster. Full terms: Broadband terms and conditions

Vodafone Broadband Xperts: Our Broadband Xperts, Vodafone’s dedicated home broadband service team, are available over the phone 8am to 8pm Monday to Sunday (and public holidays) to assist with any technical problems you have with your broadband. The Broadband Xperts will try to resolve any technical issues you have with your broadband but they may not be able to do so in all cases. Our Broadband Xperts will not visit you at your home and will only try to resolve issues remotely, but they can arrange for an engineer to visit your home if needed. Please call 0333 304 0191 to request technical assistance from the Broadband Xperts. For any other queries, please contact us by phone 0808 040 8408 or contact us online

WiFi 7: To benefit from WiFi 7 you must have WiFi 7 capable device.

Secure Net Home: Secure Net Home is available at no additional cost to new and existing Pro Broadband customers only. Secure Net Home must be activated through the Vodafone Broadband app (for Android 7 or iOS 14 or later). You can deactivate Secure Net Home in the Secure Net app (for Android 9 and iOS 14 or later) or via the Secure Net portal. For full terms and conditions, visit: Secure Net Home Terms and Conditions and Secure Net Home Privacy Policy

Vodafone Xtra

Apple TV 4K on us: You will receive your Apple TV 4K device at the same time as receiving your Vodafone Wi-Fi Hub. One Apple TV 4K per customer. If you upgrade to a Vodafone Broadband Xtra plan after 25 August 2023 but you have previously received an Apple TV 4K device from us, you will not be eligible for an additional Apple TV 4K device if you recommit to a Vodafone Broadband Xtra plan in the future. Not all content is available in 4K. 4K resolution requires 4K-capable TV. Accessing Dolby Atmos features requires Dolby Atmos-capable devices. You will own the Apple 4K TV device 14 days after activation of your Xtra Home Broadband service.

Anytime Landline and Mobile calls: Applies to the first 60 minutes of UK landlines (numbers beginning 01, 02, 03) and UK mobile numbers (numbers beginning with 07) which you dial directly. Inclusive calls are to UK mobiles only (this does not include other numbers that begin with 07 such as WiFi services etc.). If you wish to avoid additional call charges you should re-dial before 60 minutes have passed. Standard call charges apply if you exceed the 60-minute call cap. See more details

If you bought a Broadband Xtra plan between 25 August 2023 and 25 July 2024:

Apple TV+: 24 months subscription included with Vodafone Broadband Xtra plans. To benefit you must activate Apple TV+ within 3 months of your broadband activation date.

This offer ended on 25 July 2024.

If you bought a Broadband Xtra plan on or after 26 July 2024:

Apple TV+: 3 months subscription included with Vodafone Broadband Xtra plans. This benefit must be redeemed directly from Apple within 90 days of setting up your Apple TV 4k. Offer is subject to terms and eligibility. See details

Your Apple TV+ subscription is not for resale, has no cash value, and will not be replaced or exchanged if not redeemed. Valid only for Apple TV+ in the United Kingdom. Requires Apple ID with payment method on file. Apple TV+ renews for £8.99 a month after the promotion until cancelled. Payment will be billed to the payment method on file and can be cancelled anytime at least a day before each renewal date at Settings > Apple ID. Terms and Apple Privacy Policy apply.

See the applicable terms for your country at Apple’s Media Services Terms and Conditions page

Cannot be combined with other offers providing access to the same service. Must be 13+ and in the country that matches the store front on which you are redeeming the code. Compatible products and services required.

Apple TV+ is a registered trademark of Apple Inc. Apple is not a sponsor of this promotion.

Home Phone

Call costs and subscription features: Details of our call costs (including a complete list of all our premium rate and international call costs and charges) are set out in our Vodafone Broadband and Home Phone Price Plan. The costs of any features or feature bundles which include a monthly subscription charge are also included in this Price Plan. Please note that any features or feature bundles must be retained for a minimum of 30 days.

Evening and weekend calls: You may purchase extra call bundles allowing calls to certain numbers at particular times of the day. This is how we define these times:

• 'Daytime' is 7am to 7pm, Monday to Friday

• 'Evening' is 7pm to 7am, Monday to Friday

• 'Weekend' is all day Saturday and Sunday (midnight Friday to midnight Sunday). Please note that bank holidays are treated as normal weekends.

Anytime calls: Can be made during daytime, evening and weekend periods. Max call duration is 60 minutes - standard call charges will apply after 60 minutes.

Number Transfer: Our ability to transfer your number is subject to availability.

Promotions and Offers

Offers, promotions and discounts: Our offers and promotions are available to new Vodafone Broadband and Home Phone customers only.

Trust Pilot: 4.4/5 as of April 2024. Trust Pilot has gathered the reviews of over fifty thousand UK users. For more information about the rating, please visit Trust Pilot

Trusted Reviews: As awarded by Trusted Reviews in 2024. To read the Ultra Hub router review, please visit Trusted Reviews

Best Social Tariff award: by Broadband Genie in 2024. More information about the Broadband Genie Awards

Vodafone Super WiFi and leave for free, guaranteed:

Up to 3 Boosters provided at no additional cost. Right to leave with no early termination fee if you do not get WiFi signal & throughput speeds of at least 10 Mbps in each room when using 3 Boosters – must notify us within 30 days of receiving third Booster.

Terms: vodafone.co.uk/broadband

Claims and Comparisons

Openreach – save up to £113.76 vs BT. Comparison of Vodafone’s Full Fibre plans (£26.75 monthly average price for Full Fibre 74, Full Fibre 150, Full Fibre 500, Full Fibre 910, total over 24-month minimum term = £642) vs BT’s equivalent Full Fibre plans (£31.49 monthly average price, total over 24-month minimum term = £755.76). Total saving over 24 months = £113.76. Monthly cost increases by £3.50 each April. Correct as of 17 November 2025 and based on publicly available information. Excludes new line installation costs and reward cards. 

CityFibre – save over £161.76 on average vs BT. Comparison of Vodafone’s Full Fibre plans (£24.75 monthly average price for Full Fibre 74, Full Fibre 150, Full Fibre 500, Full Fibre 910, total over 24-month minimum term = £594) vs BT’s equivalent Full Fibre plans (£31.49 monthly average price, total over 24-month minimum term = £755.76). Total saving over 24 months = £161.76. Monthly cost increases by £3.50 each April. Correct as of 17 November 2025 and based on publicly available information. Excludes new line installation costs and reward cards.

Vodafone Full Fibre plans are cheaper on average vs major competitors (see full verification [PDF]).

Most Popular Broadband Provider: as awarded by Uswitch in March 2025. See more information about the awards

Full Fibre available in more homes than anyone else: As independently verified by thinkbroadband.com

Results based on availability of CityFibre, Openreach, OFNL, Virgin Media, and Community Fibre as of 5 Nov 2025:

Full Fibre is the UK’s most reliable broadband technology: Ofcom's Broadband Terminology Research, published March 2023

UK’s fastest WiFi technology: vs major providers offering comparable plans (WiFi router and boosters). Speeds may vary by various factors. Credit checks apply. See verification

*Annual price increase of £3.50 and out of bundle charges increase by CPI +3.9% each April.

WiFi Speeds may vary significantly by location and are dependent on equipment meeting minimum specifications, being fully functional and working at full speed. Wireless equipment range can vary according to the layout of your home. Other factors can also impact internet speeds, including; the number of people using the internet, level of use of the internet and other environmental and technological influences.

Up to 60x faster: than the average download speed of our standard broadband: Fibre 1 (35Mbps) vs. Pro 3 Full Fibre 2.2Gbps (2200Mbps).

Average speed claim: 73% of customers on Fibre 1 receive download speeds above 35 Mbps and 61% of customers on Fibre 2 receive download speeds above 63 Mbps. For all other plans, we estimate a majority of customers will receive the relevant download speeds specified above. We base our average speeds on sync speed (the speed of your line from the street cabinet or telephone exchange to your router). Speeds may vary significantly by location and are dependent on all equipment meeting minimum specifications, being fully functional and working at full speed. The range of wireless equipment can vary according to the layout of your home. Other factors can also impact internet speeds, such as distance of your home from the network exchange, the number of people using the internet, the level of use of the internet and other environmental and technological influences.

**900Mbps average download speeds when using a wired connection.

Average time to change broadband provider: According to Ofcom’s Communications Report 2019, it took on average 11 days for a consumer to switch broadband provider.

Vodafone's monthly price increases each 1 April by £3.50. Other broadband providers may apply an annual price increase each year. See availability terms and verification.

Reliable full fibre broadband for less: Full Fibre is the UK’s most reliable broadband technology: Ofcom's Broadband Terminology Research, published March 2023

Recommended Best Overall Broadband Provider by Telegraph Readers as of January 2025: See verification

Best Social Tariff: as awarded by Broadband Genie in June 2025. See more information about the awards

Best Value for Money: as awarded by Broadband Genie in June 2025. See more information about the awards

Vodafone Pro 2 Broadband Substantiation [PDF]

Vodafone Pro 3 Broadband Substantiation [PDF]