We’re making some changes to your account as part of some systems upgrades – this means your Direct Debit will be collected earlier than usual. It’ll now always be collected seven days after your bill date. You may get two Direct Debit payments in the same calendar month. This will only happen once, and next month your bill will be just as normal.

Your price plan remains the same and your monthly minutes, text and data allowances to use in the UK will start from the date on your bill.

Read more about our Pay monthly plans and T&Cs.

Our systems upgrades – what it means for you
We want to keep bringing you brilliant products and service. So we’re always upgrading and improving – both the things that you see and the systems that keep everything going behind the scenes.

Some of the work we’re doing means that we have to make a few changes to some accounts. While these might seem inconvenient now, it means that in the longer term we can give you a much better experience.

Will my account be affected?
We won’t make changes to your account unless we have to. Most of the changes will only affect our customers on some of our older plans, or who haven’t upgraded recently.

We’re doing our best to keep these changes as small as possible – whether that’s offering you a different product or making sure the change isn’t going to cost you more. But this isn’t always going to be possible. So if you’re not happy with anything, please call us to talk through other choices that might suit you better.

Does this affect when I can upgrade?
No, not at all. If you haven’t upgraded for a long time, you might want to look at our latest offers, including super-fast 4G or one of our new smart phones.