Our cookie policy

Cookies - Privacy

Using cookies

This section is about what cookies are, how we use them and how you can manage them for both our site and other websites you might use.

What are cookies?

Cookies are tiny text files that are stored on your computer, tablet or mobile phone when you visit a website. The cookies mean that the website will remember you and how you've used the site every time you come back.

If you want to know more about cookies, head to aboutcookies.org. (Please note: This link opens a new window or browser tab).

We use cookies to keep track of what you've bought from us and what you've done on the site. Cookies also mean you can use services such as tracking your order, checking your account or topping up.

Our cookies don't hold personal information such as your name or bank details. They simply let us find information once you're logged in or help link your browsing information to you and your personal information when you choose to register for a service, white paper or newsletter.

To do this we sometimes use persistent cookies. We take looking after your personal information seriously – we're always monitoring and improving how we protect it.

We've put our cookies into the following categories, to make it easier for you to understand why we need them:

  1. Strictly necessary – these are used to help make our website work efficiently
  2. Performance – these are used to analyse the way our website works and how we can improve it
  3. Functionality – these help to enhance your experience by doing things like remembering products you've added to your basket
  4. Targeting/advertising – these are used to share some information with third parties who we advertise with, so we know how you've reached our website. We can also use cookies to identify the parts of the website you’re interested in. We then use this information to show you adverts and pages we think may also be of interest to you, to tailor how we communicate with you, or to tailor the contents of the communications we send to you. If you prefer, you can opt out of these. Tailoring of content means it includes information reflecting the interest you’ve shown in the content of our web pages, or offers or promotions that we think may interest you, and to improve how we respond to your needs.

In addition to this, sometimes other Vodafone Group companies will add a cookie to show you adverts and pages which may be of interest to you. Details on these, and how to opt out if you prefer, can be found in the ‘Third-party cookies’ section of this page.

Where it appears

What it's called

What it's used for

Type

Online shop

DYN_USER
_CONFIRM

  • Temporarily remembers what you're doing on our website, so you don't need to give us the same information twice (for example, when you add a new phone to your basket)
  • When you click off our website, the information will be automatically removed

1

DYN_USER_ID

1

Online shop

VATSelected

  • Remembers whether you're a consumer or business customer
  • All of our consumer bundles include VAT, but our business ones don't – so this helps us identify which pricing information you need to see

3

Online shop

HumanClickACTIVE

  • If you've already been to our website, it remembers the last time you visited and any conversations you might have had on our Live Chat
  • Information's collected anonymously to help us see how many people are coming to our website and which pages have been viewed (this will help us improve our website in the future)

3

HumanClickKEY

3

HumanClickSite
ContainerID
_90571995

3

LivePersonID

3

My Vodafone

x-vodafone-solo

  • The skip login feature has been added to My Vodafone to improve the experience. If you click on ‘Skip login to this page next time’, your phone, tablet or laptop will bypass the login page next time you come to the site. This cookie will be set for 30 days and only allow you to access some of the My Vodafone pages. You’ll still need to fully login to perform other tasks. We don’t recommend you use this feature on public or shared devices, as the cookie will remain on the device after use.

3

My Vodafone

SORRISOON
EBILLSESSION

  • Enables you to view your bills when you're logged in to My Vodafone

1

Support centre

Gain_eService
_JSESSIONID

  • Remembers the journey you've taken through our Support centre
  • If you click back on your browser, our system knows what page you were looking at before

1

Support centre

lang_coun_
conf#1000

  • Remembers the language you need to view our support pages in

3

Support centre

USERTYPE

  • Remembers the journey you've taken through our Support centre and what information should be displayed

1

Support centre

AJUDACLUSTER

  • Remembers where you are on our website – it's part of the framework, so we need it to deliver a good experience to you online

1

Vodafone Community

LiSESSIONID

  • Remembers your profile within our Community – so when you do things like post a comment, our system knows it's you

1

Vodafone Community

LithiumUserInfo

  • Remembers you in our Community – so you only need to set your profile settings once

1

Vodafone Community

VISITORID

  • Generates a random ID number for you each time you start a new session in our Community, so we can see what's being read and commented on the most

2

Vodafone Community

psc

  • Collects non-personal information about your online experience from websites where AddThis is enabled
  • We'll use any information gathered to display Vodafone adverts we think you'll be interested in, on other websites
  • If you'd rather opt out of AddThis, visit addthis.com/privacy/opt-out

4

uit

4

uvk

4

uid

4

Vodafone Community

__atuvc

  • Remembers your details in our Community, so you only need to enter them once

1

Vodafone Community

tmdts

  • Remembers your details in our Community, so you only need to enter them once

1

Rewards on Pay as you go

ci_csrf_token

  • Remembers your details on our Vodafone Rewards website, so you only need to enter them once

1

Rewards on Pay as you go

ci_session

  • Remembers your details on our Vodafone Rewards website, so you only need to enter them once

1

Vodafone Buyback page

__utma

  • Remembers what you've done on our website – so we can see where we can improve our products and services
  • If you'd rather opt out, just follow the instructions at google.com/history

2

__utmb

2

__utmc

2

__utmz

2

vodafone.co.uk

mbox

  • Records your journey through our website so we can see what content is relevant to you. That way we can show you products and services you might be interested in
  • We take information from your IP address to help us offer you more specific content. But we don't take any personal details – you're assigned an anonymous ID when you enter our website
  • If you want to opt out, you can remove the cookies – it might look like nothing’s happened, but the cookie has been removed from your computer or device. Don’t worry if you change your mind, you can opt back in whenever you want

3

vodafone.co.uk

vid

  • Remembers what areas of the website you've been on and the things you're most interested in
  • We use the information to display content we think you'll like, on different areas of our website
  • If you'd rather opt out, follow the instructions at mediaplex.com/opt-out

3

vodafone.co.uk

s_pers

2

vodafone.co.uk

_sess

  • Temporarily remembers the products you've viewed and anything you've added to your basket during your visit to our website
  • Information's deleted once you click away from our website
  • If you'd rather opt out, just follow the instructions at omniture.com/en
    /privacy/product#optout

2

vodafone.co.uk

s_sv_122_p1

  • Temporarily remembers the products you've viewed and anything you've added to your basket during your visit to our website
  • Information's deleted once you click away from our website
  • If you'd rather opt out, just follow the instructions at omniture.com/en
    /privacy/product#optout

2

vodafone.co.uk

s_sv_122_s1

  • Temporarily remembers the products you've viewed and anything you've added to your basket during your visit to our website
  • Information's deleted once you click away from our website
  • If you'd rather opt out, just follow the instructions at omniture.com/en
    /privacy/product#optout

vodafone.co.uk

s_v4

  • Records survey results and customer text comments, so we can see what you think of our website and products
  • If you'd rather opt out, just follow the instructions at omniture.com/en
    /privacy/product#optout

vodafone.co.uk

s_vi

  • Identifies whether you've been to our website before (on the same device and browser), so we can tell the difference between visits and visitors to our website
  • If you'd rather opt out, just follow the instructions at omniture.com/en
    /privacy/product#optout

vodafone.co.uk

_WL_AUTHCOOKIE
_wrpsessionid

  • Temporarily remembers the pages you've visited
  • Information's deleted once you click away from our website

vodafone.co.uk

CLUSTER

  • Remembers your details once you're logged in

vodafone.co.uk

JESSIONID

  • Temporarily remembers the pages you've visited
  • Information's deleted once you click away from our website

vodafone.co.uk

REMEMBERME

  • Temporarily remembers the pages you've visited
  • Information's deleted once you click away from our website

vodafone.co.uk

SS_UserName

  • Stores your first name in My Vodafone, so we can display a personalised message when you log in

vodafone.co.uk

SS_UserRole

  • Displays the things that are relevant to you within My Vodafone – for example, if you're a Pay as you go customer, you'll see the Vodafone Big Value Bundles and Freebies available to you

vodafone.co.uk

User_logged_in

  • Remembers you when you log in to My Vodafone
  • Information's deleted once you log out or click away from our website

vodafone.co.uk

wrpsessionid

  • Temporarily remembers the pages you've visited
  • Information's deleted once you click away from our website

vodafone.co.uk

HeartBeatActive

  • Temporarily remembers the pages you've visited when our system can't identify your IP address
  • Information's deleted once you click away from our website

vodafone.co.uk

NOPWCX

  • Remembers where you are on our website – it's part of the framework, so we need it to deliver a good experience to you online

opBUU

opNewUser

vodafone.co.uk

TMS

  • Shows us how you arrived at our website – which helps us monitor the success of advertising elsewhere on the internet
  • If you'd rather opt out, just follow the instructions at http://eu.tagman.com
    /consumer-privacy/

vodafone.co.uk

PreviousNodeId

  • Remembers what section of the website you're looking at (such as Consumer or Business), so when the page refreshes, the right content is displayed

vodafone.co.uk

vf_returning_visitor

  • Identifies whether you're a Consumer, Business, Corporate or Public Sector customer – depending on how many times you've clicked on each section of our website
  • It means that when you arrive at our website, our system will remember which area should be shown to you automatically

vodafone.co.uk

vf_session_visitor

  • Stops you from being redirected during the same visit to our website

Free SIM

Ci_session

  • Remembers your details on our Free SIM website, so you only need to enter them once

vodafone.co.uk

readybusiness

yourreadybusiness

_elqQ.push

  • The persistent cookie tracks visits to our website and links your personal information to the browsing information associated with this cookie when you register for a service, white paper or newsletter  

 

  • Please note that this will only remove the Eloqua cookie. If you want to opt out of the Eloqua cookie on all websites on the web that use their services, visit www.eloqua.com

 

  • If you change your browser, use another computer to visit our web pages, or remove cookies from your browser, then you’ll need to opt out again
  • At the point of collection, you’ll have been offered the opportunity to object to your personal information being used to contact you with promotional and marketing messages for our products and services, events, discounts and offers that we think you may be interested in. If you don’t object at the point of data collection, you’ll be given the opportunity to object either in emails that we send to you or  you can get in touch to unsubscribe from our marketing and promotional communications

 

  • As this cookie is aimed at enterprise business, if you’re a consumer who registered for a service, white paper or newsletter using one of Vodafone’s business pages or websites, opting out of this marketing using the online form or email will only opt you out of business-related promotional and marketing messages. To opt out of receiving consumer marketing messages, just get in touch