Plans and products complaints

How to make a complaint

Call us

Speak to our dedicated complaints team. Our phone lines are open Monday to Friday, 8am to 10pm and Saturday to Sunday, 8am to 8pm.

Use our complaints form

Make a complaint anytime by filling in our online complaints form. One of our agents will review your complaint and contact you.

Check our FAQs for more information

Our Code of Practice

Our Code of Practice guides how we handle your complaint. If you’re unhappy with the outcome, find out more here.

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