Complaints made to Vodafone

Number of complaints per 1000 policies in force

0.83

N/A

Number of complaints per 1000 policies sold in this time period

3.57

N/A

Number of complaints opened

273

3027

Number of complaints closed

269

3058

Percentage closed within 3 days

67%

N/A

Percentage closed after 3 days but within 8 weeks

33%

N/A

Percentage upheld by Vodafone

48%

44%

Main cause of complaints

General Admin / Customer Service

N/A