Our cookie policy

Cookies - Privacy

Using cookies

This section is about what cookies are, how we use them and how you can manage them for both our site and other websites you might use.

What are cookies?

Cookies are tiny text files that are stored on your computer, tablet or mobile phone when you visit a website. The cookies mean that the website will remember you and how you've used the site every time you come back.

If you want to know more about cookies, head to aboutcookies.org. (Please note: This link opens a new window or browser tab).

We use cookies to keep track of what you've bought from us and what you've done on the site. Cookies also mean you can use services such as tracking your order, checking your account or topping up.

Our cookies don't hold personal information such as your name or bank details - they simply let us find that information once you're logged in. We take looking after your details seriously – we're always monitoring and improving how we protect your personal information.

We've put our cookies in to the following categories, to make it easier for you to understand why we need them:

  1. Strictly necessary – these are used to help make our website work efficiently
  2. Performance – these are used to analyse the way our website works and how we can improve it
  3. Functionality – these help to enhance your experience by doing things like remembering products you've added to your basket
  4. Targeting/Advertising – these are used to share some information with third parties who we advertise with, so we know how you've reached our website (don't worry, you can opt out of these if you'd prefer)
Where it appears What it's called What it's used for Type
vodafone.co.uk mbox
  • Records your journey through our website so we can see what content is relevant to you. That way we can show you products and services you might be interested in
  • We take information from your IP address to help us offer you more specific content. But we don't take any personal details – you're assigned an anonymous ID when you enter our website
  • If you want to opt out, you can remove the cookies – it might look like nothing’s happened, but the cookie has been removed from your computer or device. Don’t worry if you change your mind, you can opt back in whenever you want
3
Online shop DYN_USER
_CONFIRM
  • Temporarily remembers what you're doing on our website, so you don't need to give us the same information twice (for example, when you add a new phone to your basket)
  • When you click off our website, the information will be automatically removed
1
DYN_USER_ID 1
Online shop VATSelected
  • Remembers whether you're a personal or business customer
  • All of our personal price plans include VAT, but our business ones don't – so this helps us identify which pricing information you need to see
3
Online shop HumanClickACTIVE
  • If you've already been to our website, it remembers the last time you visited and any conversations you might have had on our web chat
  • Information's collected anonymously to help us see how many people are coming to our website and which pages have been viewed (this will help us improve our website in the future)
3
HumanClickKEY 3
HumanClickSite
ContainerID
_90571995
3
LivePersonID 3
My account SORRISOON
EBILLSESSION
  • Enables you to view your bills when you're logged in to My account
1
Support centre eGain_eService
_JSESSIONID
  • Remembers the journey you've taken through our Support centre
  • If you click back on your browser, our system knows what page you were looking at before
1
Support centre lang_coun_
conf#1000
  • Remembers the language you need to view our support pages in
3
Support centre USERTYPE
  • Remembers the journey you've taken through our Support centre and what information should be displayed
1
Support centre AJUDACLUSTER
  • Remembers where you are on our website - it's part of the framework, so we need it to deliver a good experience to you online
1
eForum LiSESSIONID
  • Remembers your profile within our eForum – so when you do things like post a comment, our system knows it's you
1
eForum LithiumUserInfo
  • Remembers you in our eForum – so you only need to set your profile settings once
1
eForum VISITORID
  • Generates a random ID number for you each time you start a new session in our eForum, so we can see what's being read and commented on the most
2
eForum psc
  • Collects non-personal information about your online experience from websites where AddThis is enabled
  • We'll use any information gathered to display Vodafone adverts we think you'll be interested in, on other websites
  • If you'd rather opt out of AddThis, go to addthis.com/privacy/opt-out
4
eForum uit 4
eForum uvk 4
eForum uid 4
eForum __atuvc
  • Remembers your details in our eForum, so you only need to enter them once
1
eForum tmdts
  • Remembers your details in our eForum, so you only need to enter them once
1
Freebee Rewardz ci_csrf_token
  • Remembers your details in our Vodafone Freebee Rewardz website, so you only need to enter them once
1
Freebee Rewardz ci_session
  • Remembers your details in our Vodafone Freebee Rewardz website, so you only need to enter them once
1
Vodafone Buyback page __utma
  • Remembers what you've done on our website – so we can see where we can improve our products and services
  • If you'd rather opt out, just follow the instructions at google.com/history
2
Vodafone Buyback page __utmb 2
Vodafone Buyback page __utmc 2
Vodafone Buyback page __utmz 2
vodafone.co.uk svid
  • Remembers what areas of the website you've been on and the things you're most interested in
  • We use the information to display content we think you'll like, in different areas of our website
  • If you'd rather opt out, just follow the instructions at mediaplex.com/opt-out
3
vodafone.co.uk ANALYTICS_LB
  • Remembers where you are on our website - it's part of the framework, so the website won't work properly without it
1
vodafone.co.uk P1W-COUK_LB
  • Remembers where you are on our website - it's part of the framework, so we need it to make sure you can do the things you want to, like adding products to your basket
1
vodafone.co.uk P1W-ONLINE_LB 1
vodafone.co.uk P2W-ANAL
YTICS_LB
1
vodafone.co.uk P2W-ANAL
YTICS_LB
1
vodafone.co.uk s_pers 2
vodafone.co.uk s_sess
  • Temporarily remembers the products you've viewed and anything you've added to your basket during your visit to our website
  • Information's deleted once you click away from our website
  • If you'd rather opt out, just follow the instructions at omniture.com/en
    /privacy/product#optout
2
vodafone.co.uk s_sv_122_p1
  • Temporarily remembers the products you've viewed and anything you've added to your basket during your visit to our website
  • Information's deleted once you click away from our website
  • If you'd rather opt out, just follow the instructions at omniture.com/en
    /privacy/product#optout
2
vodafone.co.uk s_sv_122_s1
  • Temporarily remembers the products you've viewed and anything you've added to your basket during your visit to our website
  • Information's deleted once you click away from our website
  • If you'd rather opt out, just follow the instructions at omniture.com/en
    /privacy/product#optout
2
vodafone.co.uk s_v4
  • Records survey results and customer text comments, so we can see what you think of our website and products
  • If you'd rather opt out, just follow the instructions at omniture.com/en
    /privacy/product#optout
3
vodafone.co.uk s_vi
  • Identifies whether you've been to our website before (on the same device and browser), so we can tell the difference between visits and visitors to our website
  • If you'd rather opt out, just follow the instructions at omniture.com/en
    /privacy/product#optout
2
vodafone.co.uk _WL_AUTHCOOKIE
_wrpsessionid
  • Temporarily remembers the pages you've visited
  • Information's deleted once you click away from our website
1
vodafone.co.uk CLUSTER
  • Remembers your details once you're logged in
1
vodafone.co.uk JESSIONID
  • Temporarily remembers the pages you've visited
  • Information's deleted once you click away from our website
1
vodafone.co.uk REMEMBERME
  • Temporarily remembers the pages you've visited
  • Information's deleted once you click away from our website
1
vodafone.co.uk SS_UserName
  • Stores your first name in My account, so we can display a personalised message when you log in
3
vodafone.co.uk SS_UserRole
  • Displays the things that are relevant to you within My account – for example, if you're a Pay as you go customer, you'll see the Vodafone Freebees available to you
1
vodafone.co.uk User_logged_in
  • Remembers you when you log in to My account
  • Information's deleted once you log out or click away from our website
1
vodafone.co.uk wrpsessionid
  • Temporarily remembers the pages you've visited
  • Information's deleted once you click away from our website
1
vodafone.co.uk COUK_LB
  • Remembers where you are on our website - it's part of the framework, so we need it to deliver a good experience to you online
1
vodafone.co.uk HeartBeatActive
  • Temporarily remembers the pages you've visited when our system can't identify your IP address
  • Information's deleted once you click away from our website
1
vodafone.co.uk NOPWCX
  • Remembers where you are on our website - it's part of the framework, so we need it to deliver a good experience to you online
1
vodafone.co.uk ONLINE_LB 1
vodafone.co.uk opBUU 1
vodafone.co.uk opNewUser 1
vodafone.co.uk TMS
  • Shows us how you arrived at our website – which helps us monitor the success of advertising elsewhere on the internet
  • If you'd rather opt out, just follow the instructions at http://eu.tagman.com
    /consumer-privacy/
2
vodafone.co.uk PreviousNodeId
  • Remembers what section of the website you're looking at (e.g. Personal or Business), so when the page refreshes, the right content is displayed
3
vodafone.co.uk vf_returning_visitor
  • Identifies whether you're a Personal, Business, Corporate or Public Sector customer – depending on how many times you've clicked on each section of our website
  • It means that when you arrive at our website, our system will remember which area should be shown to you automatically
3
vodafone.co.uk vf_session_visitor
  • Stops you from being redirected during the same visit to our website
3