Cookies - Privacy
This section is about what cookies are, how we use them and how you can manage them for both our site and other websites you might use.
What are cookies?
Cookies are tiny text files that are stored on your computer, tablet or mobile phone when you visit a website. The cookies mean that the website will remember you and how you've used the site every time you come back.
If you want to know more about cookies, head to aboutcookies.org. (Please note: This link opens a new window or browser tab).
Our cookies don't hold personal information such as your name or bank details – they simply let us find that information once you're logged in. We take looking after your details seriously – we're always monitoring and improving how we protect your personal information.
We've put our cookies into the following categories, to make it easier for you to understand why we need them:
- Strictly necessary – these are used to help make our website work efficiently
- Performance – these are used to analyse the way our website works and how we can improve it
- Functionality – these help to enhance your experience by doing things like remembering products you've added to your basket
In addition to this, sometimes other Vodafone Group companies will add a cookie to show you its adverts and pages which may be of interest to you (details on these, and how to opt out if you prefer, can be found in the ‘Third party cookies’ section of this page).
|Where it appears||What it's called||What it's used for||Type|
|Online shop||DYN_USER |
|Online shop||VATSelected|| ||3|
|Online shop||HumanClickACTIVE|| ||3|
|My Vodafone||x-vodafone-solo|| ||3|
|My Vodafone||SORRISOON |
|Support centre||eGain_eService |
|Support centre||lang_coun_ |
|Support centre||USERTYPE|| ||1|
|Support centre||AJUDACLUSTER|| ||1|
|Rewards on Pay as you go||ci_csrf_token|| ||1|
|Rewards on Pay as you go||ci_session|| ||1|
|Vodafone Buyback page||__utma|| ||2|
|Vodafone Buyback page||__utmb||2|
|Vodafone Buyback page||__utmc||2|
|Vodafone Buyback page||__utmz||2|
|Free SIM||Ci_session|| ||1|
To make a purchase online or sign up to services like My Vodafone or Vodafone Rewards on Pay as you go, you must have cookies enabled on your internet browser. The more popular browsers are:
- Internet Explorer
- Google Chrome
If you choose not to enable cookies, you’ll still be able to browse our website, but you won’t be able to buy online.
Controlling your cookies
How to check cookies are enabled for PCs
- Click the menu button (three horizontal bars) at the top right of your browser window and select ’Settings’ then ‘Show advanced settings…
- Locate the 'Privacy' heading, and select 'Content settings'
- Now select 'Allow local data to be set'
Microsoft Internet Explorer 11
- Click on the ‘Settings’ icon (looks like a cog) at the top right of your browser window and select 'Internet options', then click on the 'Privacy' tab
- Ensure that your Privacy level is set to Medium or below, which will enable cookies in your browser
- Settings above Medium will disable cookies
- Click the menu button (three horizontal bars) at the top right of your browser window and select Options
- Then select the Privacy icon
- Click on Cookies, then select 'allow sites to set cookies'
How to check cookies are enabled for Macs
Safari on OX X
- Click on 'Safari' at the top of your browser window and select the 'Preferences' option
- Click on 'Privacy'
- Select 'Allow from websites I visit'
First party cookies originate from the same domain as the website you’re currently visiting (in this case, vodafone.co.uk).
Third party cookies originate from a domain that’s different to the website being visited. For example, when you visit our website, we may link to another company's website – like our Facebook or Twitter account, or a video from our YouTube page.
So, when you 'Like' or 'Tweet' a phone from our website, these sites may sometimes put cookies on your computer. We don't control how they use their cookies, so we suggest you check their website to see how they're using them and how you can manage them.
Affiliates of the Vodafone Group with a different domain name may also place cookies on our website, to show you adverts or pages of other Vodafone Group companies that may be of interest to you. Details of these affiliates – and how to opt-out – are included in the table.
Third parties that may put cookies on our website are:
|Company||What it's called||What it's used for|
|Affiliate Window||AWSESS |
|This tracks which adverts you've seen. |
These tell us which one of our adverts you clicked on and what website it was on.
|These tell us what you looked at on our website so that we only show you adverts on the internet that may be of interest to you.|
|These look at the browser you've used, where you are, which website pages you've looked at and what you did on the site.|
|LGP is used for when you opt out of letting cookies onto your computer from our website. |
TMP tracks which of our adverts you’ve clicked on from your computer that lead to you buying something from our website.
TMTV is used to see how well our adverts perform on other people’s websites.
TMS lets us know how many times our adverts have been seen.
TMDT lets us know how many times you've visited our website, while TMDTS_SEC tells us if it’s the first time you've visited.
|These see which advert you clicked on, which browser you used, which network you're on, which website pages you've looked at, the date and time URLs have been posted, the IP address, what you searched, what phone you're using and which app you've Tweeted from.|
|The Segment Pixel enables us to ensure you’re not shown adverts that aren’t relevant to your needs. The Conversion Pixel tracks what you’ve bought and makes sure you’re not shown adverts for that product. |
In the case of talkmobile, we may show you relevant talkmobile products based on your visits to the Vodafone free SIM page.
To opt out of Admedo cookies, go to http://pool.admedo.com/opt-out
If you’ve opted out and want to opt back in, go to http://pool.admedo.com/opt-in
If you'd like to find out how to stop websites using cookies to remember what sites you visit, choose your browser from the list. This will take you to the browser's respective page where you can manage your cookies and site data:
If you change your cookie settings in your browser, your experience with us won't be tracked.