Vodafone UK call charges

What will you pay to use your phone?

Taking your mobile abroad? Need to call an 08 number? Whatever calls you need to make, find out how much you’ll pay.

What type of customer are you?

See our full list of prices on how much you can expect to pay for using calls, texts and data on your bundle.

Find out how you can save money on calls, texts and data – whether at home or abroad.

Standard UK call and text charges

You only start paying standard charges when you've used up all your monthly allowance of minutes.

Out-of-bundle charges from 10 August 2015

Data charges explained
Description Standard charges (including a one-minute minimum call charge)
Calls to any Vodafone UK mobile, standard UK landline (starting 01,02 or 03) or UK voicemail 45p a minute
Calls to any Channel Islands and Isle of Man mobile or landline (starting 01481, 01534 or 01624) 45p a minute
Calls to other UK mobile networks 45p a minute
Standard UK text message 18p a text*
Standard UK picture message 45p a message
Standard UK video message 45p a message
Video calling to any Vodafone UK mobile 45p a minute
Video calling to other UK mobile networks 45p a minute
Video calling to international mobile networks 45p a minute

 Out-of-bundle charges before 10 August 2015

Data charges explained
Description Standard charges (including a one-minute minimum call charge)
Calls to any Vodafone UK mobile, standard UK landline (starting 01,02 or 03) or UK voicemail 45p a minute
Calls to any Channel Islands and Isle of Man mobile or landline (starting 01481, 01534 or 01624) 36p a minute
Calls to other UK mobile networks 45p a minute
Standard UK text message 18p a text*
Standard UK picture message 40p a message
Standard UK video message 62p a message
Video calling to any Vodafone UK mobile 36p a minute
Video calling to other UK mobile networks 57p a minute
Video calling to international mobile networks 57p a minute

* In some cases, operating systems and phones will automatically convert a text into a picture message. So you’ll get charged our standard UK picture message rate instead even when you’ve got enough of your allowance left. Find out more about text message charges under the heading 'Converting texts to picture messages' also on this page.

Non-geographic call charges

Normally starting with 08, non-geographic numbers are often helplines for organisations like banks, insurance companies and utilities and charities. There are a few special 07 numbers too. None of these are usually included in your bundle's monthly minute allowance.

Out-of-bundle charges from 10 August 2015

Data charges explained
Description Charge
Non-geographic numbers starting 0500 45p a minute (one-minute minimum call charge)
Non-geographic numbers starting 084 or 087 Access charge of 45p a minute (one-minute minimum call charge) plus a service charge*
Non-geographic numbers starting 0800 or 0808 Free
Charity numbers Free
Radio-paging services (starting 076) 45p a call
Personal numbering services (starting 070) 45p a minute (one-minute minimum call charge)
Call forwarding services (such as 07744 or 07755) 45p a minute (one-minute minimum call charge)
* A service charge also applies for calls to service numbers. The organisation offering the service (such as your bank or travel agent) needs to advertise the service charge for the number alongside their service number.

Out-of-bundle before 10 August 2015

Data charges explained
Description Charge
Non-geographic numbers starting 0500 20.4p a minute (one-minute minimum call charge)
Non-geographic numbers starting 084 or 087 Access charge of 23p a minute (one-minute minimum call charge) plus a service charge*
Non-geographic numbers starting 0800 or 0808 Free
Charity numbers Free
Radio-paging services (starting 076) 51.1p a call
Personal numbering services (starting 070) 66.4p a minute (one-minute minimum call charge)
Call forwarding services (such as 07744 or 07755) 36p a minute (one-minute minimum call charge)
* A service charge also applies for calls to service numbers. The organisation offering the service (such as your bank or travel agent) needs to advertise the service charge for the number alongside their service number.

Use our handy cost checker to find out how much your call will cost.

Premium rate charges

Premium rate numbers usually start with 09. They're used for information or dating services, chat lines or voting on TV shows.

Out-of-bundle charges after 10 August 2015

Data charges explained
Prefix of telephone number Charge
Premium rate services (starting 09) Access charge of 45p a minute (one-minute minimum call charge) plus a service charge*
Call short codes – these are usually 5-7 numbers long and used for TV or radio shows, competition lines and information services. The service provider will let you know the cost of the call. Free to £2 every minute (one-minute call charge)
* A service charge also applies for calls to service numbers. The organisation offering the service (such as your bank or travel agent) needs to advertise the service charge for the number alongside their service number.

Out-of-bundle charges before 10 August 2015

Data charges explained
Prefix of telephone number Charge
Premium rate services (starting 09) Access charge of 23p a minute (one-minute minimum call charge) plus a service charge*
Call short codes – these are usually 5-7 numbers long and used for TV or radio shows, competition lines and information services. The service provider will let you know the cost of the call. Free to £2 every minute (one-minute call charge)
*A service charge also applies for calls to service numbers. The organisation offering the service (such as your bank or travel agent) needs to advertise the service charge for the number alongside their service number.

Use our handy cost checker to find out how much your call will cost.

Converting texts to picture messages

Why have I been charged for a text message?

Sometimes you’ll get charged for a text message even if you’ve got enough of your allowance left. This can happen because it was converted to a picture message (MMS), which isn’t included in your allowance.

Why did this happen?

Some operating systems and phones will automatically convert a text into a picture message – this is something that can happen on any network and is beyond our control. So you’ll get charged our standard UK picture message rate for it. On some devices you’ll notice the character count changing from numbers to a file size when you:

  • Include a non-standard smiley or symbol such as an emoticon or emoji
  • Send a group text
  • Exceed the character limit (with some devices this can be 160 characters, for others it can be higher)
  • Add text to the subject field

Check our Pay monthly call charges or Pay as you go call charges.

Older phones like the Samsung Galaxy S1, S2, S3 and S4, the Galaxy Note 1, 2 and 3, and the Galaxy Ace will change a text into a picture message if it includes certain smileys or symbols. If you use a downloadable third-party keyboard or emoticon and emoji packs, they’ll change a text into a picture message when you add them, too.

How can I switch this off?

If you’ve got a Samsung Galaxy S1, S2, S3 or S4, a Galaxy Note 1, 2 or 3 or a Galaxy Ace, you can switch the function off with a few simple steps:

  • Go to Messaging > Settings > Text Messages > Input mode > choose Unicode instead of Automatic

If you’re having this issue with a different device, you can check its user guide or contact the manufacturer to find out how to switch this function off.

Directory Enquiries (DQ) call charges

Here are some options if you need to find a number you don't know.

Out-of-bundle charges from 10 August 2015

Data charges explained
Description Charge
To Vodafone preferred directory enquiries number (118 881)
Calls cost 80p a minute plus your phone company’s access charge
Access charge of 45p a minute (one-minute minimum call charge) plus a service charge*
Calls to directory enquiries numbers (starting 118) Access charge of 45p a minute (one-minute minimum call charge) plus a service charge*
* A service charge also applies for calls to service numbers. The organisation offering the service (such as your bank or travel agent) needs to advertise the service charge for the number alongside their service number.

Out-of-bundle charges before 10 August 2015

Data charges explained
Description Charge
To Vodafone preferred directory enquiries number (118 881)
Calls cost 80p a minute plus your phone company’s access charge
Access charge of 23p a minute (one-minute minimum call charge) plus a service charge*
Calls to directory enquiries numbers (starting 118) Access charge of 23p a minute (one-minute minimum call charge) plus a service charge*
* A service charge also applies for calls to service numbers. The organisation offering the service (such as your bank or travel agent) needs to advertise the service charge for the number alongside their service number.

Use our handy cost checker to find out how much your call will cost.

Using your phone abroad

It's easy to keep an eye on your spending when you use your phone abroad.

Data charges

Data charges explained
Description Charge
UK data use on bundles without a data allowance £1.50 for 100MB of UK data to use that day – a day runs from midnight to 11.59pm.
Additional UK data use on bundles with a data allowance  
Save money on extra data Current data allowance not enough? Add an extra 2GB of UK data to your bundle for just £10 a month
Using data abroad How much you’ll pay for data use abroad depends on the country you're visiting
Save money on using data abroad

Ways to save

Want someone to call you back or need to borrow a few quid? We’ve got the extras for that.

You can also save money on the numbers you call most often and pay less when calling and going abroad. However you use your phone, there’s an extra for everyone. Simply pick the one that suits you and add it to your bundle.

Cost checker for 084, 087, 09 and 118 calls

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Example

Joe makes a 2-minute call to a premium number (starting 09) which is advertised with the following message: “Calls cost 20p a minute plus your phone company’s access charge”.

As the service charge for this call is 20p a minute, the total service charge for Joe’s 2-minute call will be 40p.

Joe is a Vodafone customer with an access charge of 23p a minute, so his 2-minute call will have a total access charge of 46p.

By adding the 40p service charge to the 46p access charge, Joe can work out the total cost of this call.

Most popular questions