Your bill explained

Your first bill

Thank you for choosing Vodafone – it’s great to have you with us.

Your first bill might be a bit higher than your normal plan cost.

Below we explain why this is and what it’ll include.

Here’s what your first bill will include:

The first few days of your plan

Your bill will include the few days between starting your plan and your bill being produced.

The next month in advance

This will be the full monthly price for your plan. We always charge you for the month ahead, rather than the month just gone.

One-off charges

If you’ve added any charges to your bill, for example the upfront cost of a device or a delivery fee – this will show as a 'one time charge' on your bill.

Out-of-plan charges

If you exceed your monthly allowance of minutes, texts or data this will also be in your first bill.

Want to set a limit on out-of-plan charges?

Set up a spend limit on your account by heading to the My Vodafone app, then go to ‘Manage Bars and Extras’ on the main screen and tap ‘Spend Manager’

Need more help?

My Vodafone app

Get answers straightaway with the My Vodafone app. It has all the information you need from viewing your bill, to getting help from our friendly digital assistant, TOBi.

Chat to TOBi

Our digital assistant is here to help answer your questions.