The Network Unlock Code or NUC (sometimes called a Network Unlock PIN or NUP, or Network Control Key or NCK) allows you to unlock a mobile phone from its original network.
It's free for consumer and small business customers to request a NUC.
Not what you were looking for?
If you've already received your NUC, go to our How to use your Network Unlock Code page
If you need to unlock your phone in another way, see our Unlocking your phone page.
Requesting your NUC
To get your unlock code, we'll need some information from you first. Once we've received this information, we'll contact you within 48 hours. Sometimes we may need to get in touch with your phone's manufacturer, which can take up to 10 working days. We'll always keep you informed, so you'll know what's happening and when.
Please note: If you’re no longer a Vodafone customer, you can still request your NUC from us as long as you previously used your phone on our network. step-by-step guide .
Please answer the following questions:
What kind of customer are you?
Pay monthly Pay as you go or VOXI Small business Large business/corporate I’ve never used my device as a Vodafone customer
Do you want to unlock an iPhone 6s or 6s Plus, a Nokia 8110 or a Land Rover explorer?
Yes No, a different device
Do you want to unlock an iPhone 6s or 6s Plus, a Nokia 8110 or a Land Rover explorer?
Yes No, a different device
Your device is already unlocked. To use it on a different network, just insert a non-Vodafone SIM. If you experience any problems, use the Apple trouble-shooter
Have you paid at least three bills since you received this device, and have no overdue balance on your account?
Yes No
Unfortunately, we can’t unlock your device until you’ve paid at least three bills. You’ll be able to request a NUC from us after this time.
Have you used your current SIM with your device for more than 30 days?
Yes No
Have you used your current SIM with your device for more than 30 days?
Yes No
Unfortunately, we can’t unlock your device until the SIM has been used in it for at least 30 days.
If you don’t currently have a Vodafone SIM, the easiest way to get your device unlocked is to order a free Pay as you go SIM and use it for 30 days. We’ll then be able to unlock it.
Unfortunately, we can’t unlock your device until the SIM has been used in it for at least 30 days.
If you don’t currently have a Vodafone SIM, the easiest way to get your device unlocked is to order a free Pay as you go SIM and use it for 30 days. We’ll then be able to unlock it as a Pay as you go customer.
To the best of your knowledge, is the device currently reported as lost or stolen?
Yes No
Unfortunately, we can’t unlock a device that’s been reported as lost or stolen.
Have you already requested three or more NUCs from us in the last 12 months?
Yes No
Unfortunately, we can’t unlock any more devices for you at this time. You can request a new NUC for your device when 12 months have passed.
Please contact your account manager to arrange for your device(s) to be unlocked.
We can’t unlock a device that you haven’t already used with us.
The easiest way to get your device unlocked is to order a free Pay as you go SIM and use it for 30 days. We’ll then be able to unlock it.
