A Network Unlock Code or NUC (sometimes called a Network Unlock PIN, NUP or Network Control Key, NCK) will unlock your device from its original network. Anyone that has used or is using our network can request one from us, and it’s free to do so.
To get your NUC, simply fill in the form.
Your request might take up to ten days. We’ll keep you in the loop every step of the way.
Not what you were looking for?
I have my NUC, how do I use it?
I need to unlock my phone in a different way.
Get your Network Unlock Code (NUC)
We need you to help us out by answering these questions:
If you need help filling out the form you can watch our step-by-step guide.
What kind of customer are you?
Pay monthly
Pay as you go or VOXI
Small business
Large business/corporate
I’ve never used my device as a Vodafone customer
Have you already tried a SIM from a different network in your device?
Yes
No
Have you already tried a SIM from a different network in your device?
Yes
No
We don’t lock all our devices - so you might not need a NUC.
The easiest way to tell is by trying a SIM from another network in your device.
Have you paid at least three bills since you received this device, and have no overdue balance on your account?
Yes
No
Unfortunately, we can’t unlock your device until you’ve paid at least three bills. You’ll be able to request a NUC from us after this time.
Have you used your current SIM with your device for more than 30 days?
Yes
No
Have you used your current SIM with your device for more than 30 days?
Yes
No
Unfortunately, we can’t unlock your device until the SIM has been used in it for at least 30 days.
If you don’t currently have a Vodafone SIM, the easiest way to get your device unlocked is to order a free Pay as you go SIM and use it for 30 days. We’ll then be able to unlock it.
Unfortunately, we can’t unlock your device until the SIM has been used in it for at least 30 days.
If you don’t currently have a Vodafone SIM, the easiest way to get your device unlocked is to order a free Pay as you go SIM and use it for 30 days. We’ll then be able to unlock it as a Pay as you go customer.
To the best of your knowledge, is the device currently reported as lost or stolen?
Yes
No
Unfortunately, we can’t unlock a device that’s been reported as lost or stolen.
Have you already requested three or more NUCs from us in the last 12 months?
Yes
No
Unfortunately, we can’t unlock any more devices for you at this time. You can request a new NUC for your device when 12 months have passed.
Please contact your account manager to arrange for your device(s) to be unlocked.
Your device needs to have been on our network for us to unlock it for you.
The easiest way to unlock your device is to order a free Pay as you go SIM and use it for 30 days. Then, we can unlock your device for you using the NUC.
