Our way of working

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Responsible business

Modern slavery statement

We do not tolerate modern slavery in any form. Find out how.

Location-based services

See how we handle your location-based data.

New forms of content on mobile

Content on mobile devices is constantly evolving. Find out about how we handle this.

Sales and marketing

Sales and marketing code of conduct

The conduct our agents must show when selling or marketing a product to you.

Mobile broadband – good practice for sales and promotion

Best practice for selling or promoting mobile broadband to you.

Premium rate services, non-geographic calls, and personal numbers

How our rates for the above work. You can also check your charge using our UK look-up tool

Corporate governance statements

Corporate governance

to the financial year ending 31 March 2021

S172(1) statement

to the financial year ending 31 March 2021