Our way of working

Responsible business

Modern slavery statement

We do not tolerate modern slavery in any form. Find out how.

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Location-based services

See how we handle your location-based data.

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New forms of content on mobile

Content on mobile devices is constantly evolving. Find out how we handle this.

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Sales and marketing

Sales and marketing code of conduct

The conduct our agents must show when selling or marketing a product to you.

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Mobile broadband – good practice for sales and promotion

Best practice for selling or promoting mobile broadband to you.

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Premium rate services, non-geo calls, and personal numbers

How our rates for the above work and our code of practice

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Check your charge using our handy UK look-up tool

Check what you’ll be charged for out-of-plan calls, texts or services (in the UK)

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Corporate governance statements

Corporate governance

For the financial year ending 31 March 2021

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S172(1) statement

For the financial year ending 31 March 2021

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Complaints

Our Code of practice

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