Our way of working

Responsible business

Modern slavery statement

We don’t tolerate modern slavery in any form.

Location-based services

See how we handle your location-based data.

New forms of content on mobile

Learn about our policies for new content on mobile devices.

Sales and marketing

Sales and marketing code of conduct

The conduct our agents will show when selling or marketing products.

Mobile broadband – good practice for sales and promotion

Best practice for selling or promoting mobile broadband to you.

Premium rate services, non-geo calls, and personal numbers

Learn about our code of practice for controlled premium rate services.

Check your charge using our handy look-up tool

Check what you’ll be charged for out-of-plan calls, texts, and data.

Corporate governance statements

Corporate governance

Financial year ending 31 March 2023.

S172(1) statement

Financial year ending 31 March 2023.


Our Code of practice