Our way of working
Responsible business
Modern slavery statement
We don’t tolerate modern slavery in any form.
Location-based services
See how we handle your location-based data.
New forms of content on mobile
Learn about our policies for new content on mobile devices.
UK Code of Conduct
Read about our rules and policies.
Sales and marketing
Sales and marketing code of conduct
The conduct our agents will show when selling or marketing products.
Mobile broadband – good practice for sales and promotion
Best practice for selling or promoting mobile broadband to you.
Premium rate services, non-geo calls, and personal numbers
Learn about our code of practice for controlled premium rate services.
Check your charge using our handy look-up tool
Check what you’ll be charged for out-of-plan calls, texts, and data.
Corporate governance statements
Corporate governance
Financial year ending 31 March 2023.
S172(1) statement
Financial year ending 31 March 2023.
Complaints
Our Code of practice