Vodafone Home Broadband help

What broadband type do I have?

Check your router. If your Hub is connected to a phone socket or fibre connection box, you have Fibre Broadband – log in before troubleshooting.
If you have a 5G Hub with a SIM, or an Outdoor Hub you installed, you have 5G Broadband.​
Still unsure what you have? Chat to us.

Fibre Broadband

Check fibre broadband status

Test the performance of your fibre broadband and connect with our team of advisers.

My connection is dropping

Having issues with your connection dropping out?

I can't connect at all

Are you struggling to connect and get online?

My speeds are slow

Things feeling a little slower than they should?

5G Broadband

Is this your first time setting up?

Make sure you follow our set-up instructions before you get started.

My connection is dropping

Having issues with your connection dropping out?

I can't connect at all

Are you struggling to connect and get online?

My speeds are slow

Things feeling a little slower than they should?

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Need more help?

Broadband support

Need help with your home broadband? Browse our support centre to find answer to the most frequently asked questions.

Broadband support

Just Ask Once

One person handles your query from start to finish, with updates until it’s sorted. Convenient messaging anytime, all in the My Vodafone app.

Download the My Vodafone app

Vodafone Broadband app

If you have fibre broadband, get our broadband app. It has a range of features to help you stay in control of your broadband. 

Get the Vodafone Broadband app

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