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Ofcom has changed the way calls to 0800, 0808, 084,087, 09, 116 and 118 numbers are billed. The changes apply to customers with mobile price plans only, and are aimed at making it easier for everyone to understand how much calls to these numbers cost.
Calls to 0800, 0808 and 116 numbers will be free from your mobile, just as they are from landlines.
Charges for these service numbers will be split into two parts:
The sum of the Access Charge and Service Charge is your total cost of the call. See call charges for our current prices.
Make savings if you call 084 or 087 numbers regularlyOn 13 January 2018 an updated piece of banking legislation came in to force called the Payment Services Regulation 2017 (PSR17). This legislation is primarily focused on banking payment services, and to increase competition in the banking sector.
However, telecom companies that charge third-party services to their customers’ bills are also covered by this new legislation. We and our contemporaries must, for the first time, limit these payment services to £240 a month and £40 for any single transaction.
As we’re obliged to ensure our customers stay within these limits, we’ve set the single transaction limit to £30 to remain compliant with the Phone-paid Services Authority.