Complaints made to Vodafone
Insurance Policy and Credit Related Complaints made to Vodafone – 1st October 2024 to 31st March 2025
Product/Service grouping | Insurance and pure protection | Credit related |
|---|---|---|
Number of complaints per 1000 policies in force | 0.66 | N/A |
Number of complaints per 1000 policies sold in this time period | 3.00 | N/A |
Number of complaints opened | 225 | 4805 |
Number of complaints closed | 226 | 4829 |
Percentage closed within 3 days | 67% | N/A |
Percentage closed after 3 days but within 8 weeks | 33% | N/A |
Percentage upheld by Vodafone | 50% | 61% |
Main cause of complaints | General Admin / Customer Service | N/A |