Complaints made to Vodafone

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Insurance Policy and Credit Related Complaints made to Vodafone - April 2021 to Sept 2021

Product/Service grouping

Insurance and pure protection

Credit related

Number of complaints per 1000 policies in force 0.48 N/A
Number of complaints per 1000 policies sold in this time period 4.41N/A
Number of complaints opened 248908
Number of complaints closed 219731
Percentage closed within 3 days19%N/A
Percentage closed after 3 days but within 8 weeks 75%N/A
Percentage upheld by Vodafone61%68%
Main cause of complaintsGeneral admin or customer serviceN/A