Complaints made to Vodafone
Insurance Policy and Credit Related Complaints made to Vodafone – April 2021 to September 2021
Product/Service grouping | Insurance and pure protection | Credit related |
|---|---|---|
Number of complaints per 1000 policies in force | 0.48 | N/A |
Number of complaints per 1000 policies sold in this time period | 4.41 | N/A |
Number of complaints opened | 248 | 908 |
Number of complaints closed | 219 | 731 |
Percentage closed within 3 days | 19% | N/A |
Percentage closed after 3 days but within 8 weeks | 75% | N/A |
Percentage upheld by Vodafone | 61% | 68% |
Main cause of complaints | General admin or customer service | N/A |