Complaints made to Vodafone
Insurance Policy and Credit Related Complaints made to Vodafone – 1 April 2024 to 30 September 2024
Product/Service grouping | Insurance and pure protection | Credit related |
---|---|---|
Number of complaints per 1000 policies in force | 0.83 | N/A |
Number of complaints per 1000 policies sold in this time period | 4.25 | N/A |
Number of complaints opened | 290 | 5078 |
Number of complaints closed | 294 | 5139 |
Percentage closed within 3 days | 67% | N/A |
Percentage closed after 3 days but within 8 weeks | 33% | N/A |
Percentage upheld by Vodafone | 49% | 54% |
Main cause of complaints | General Admin / Customer Service | N/A |