Complaints made to Vodafone

Insurance Policy and Credit Related Complaints made to Vodafone – 1st October 2022 to 31st March 2023

Product/Service grouping

Insurance and pure protection

Credit related

Number of complaints per 1000 policies in force

1.16

N/A

Number of complaints per 1000 policies sold in this time period

4.72

N/A

Number of complaints opened

467

6359

Number of complaints closed

487

6604

Percentage closed within 3 days

60%

N/A

Percentage closed after 3 days but within 8 weeks

38%

N/A

Percentage upheld by Vodafone

54%

58%

Main cause of complaints

General admin / customer service

N/A