Complaints made to Vodafone
Insurance Policy and Credit Related Complaints made to Vodafone – 1 April 2025 to 30 September 2025
Product/Service grouping | Insurance and pure protection | Credit related |
|---|---|---|
Number of complaints per 1000 policies in force | 0.75 | N/A |
Number of complaints per 1000 policies sold in this time period | 3.17 | N/A |
Number of complaints opened | 252 | 4185 |
Number of complaints closed | 253 | 4206 |
Percentage closed within 3 days | 61% | N/A |
Percentage closed after 3 days but within 8 weeks | 39% | N/A |
Percentage upheld by Vodafone | 55% | 57% |
Main cause of complaints | General Admin / Customer Service | N/A |