Complaints made to Vodafone

Insurance Policy and Credit Related Complaints made to Vodafone – 1st October 2024 to 31st March 2025

Product/Service grouping

Insurance and pure protection

Credit related

Number of complaints per 1000 policies in force

0.66

N/A

Number of complaints per 1000 policies sold in this time period

3.00

N/A

Number of complaints opened

225

4805

Number of complaints closed

226

4829

Percentage closed within 3 days

67%

N/A

Percentage closed after 3 days but within 8 weeks

33%

N/A

Percentage upheld by Vodafone

50%

61%

Main cause of complaints

General Admin / Customer Service

N/A