Insurance Policy and Credit Related Complaints made to Vodafone - April 2021 to Sept 2021
Insurance and pure protection | Credit related | |
|---|---|---|
| Number of complaints per 1000 policies in force | 0.48 | N/A |
| Number of complaints per 1000 policies sold in this time period | 4.41 | N/A |
| Number of complaints opened | 248 | 908 |
| Number of complaints closed | 219 | 731 |
| Percentage closed within 3 days | 19% | N/A |
| Percentage closed after 3 days but within 8 weeks | 75% | N/A |
| Percentage upheld by Vodafone | 61% | 68% |
| Main cause of complaints | General admin or customer service | N/A |