Complaints made to Vodafone
Insurance Policy and Credit Related Complaints made to Vodafone – 1 October 2023 to 31 March 2024
Product/Service grouping | Insurance and pure protection | Credit related |
|---|---|---|
Number of complaints per 1000 policies in force | 1.05 | N/A |
Number of complaints per 1000 policies sold in this time period | 4.86 | N/A |
Number of complaints opened | 377 | 7633 |
Number of complaints closed | 377 | 7675 |
Percentage closed within 3 days | 78% | N/A |
Percentage closed after 3 days but within 8 weeks | 22% | N/A |
Percentage upheld by Vodafone | 51% | 54% |
Main cause of complaints | General admin / customer service | N/A |