Complaints made to Vodafone

Insurance Policy and Credit Related Complaints made to Vodafone – 1 April 2024 to 30 September 2024

Product/Service grouping

Insurance and pure protection

Credit related

Number of complaints per 1000 policies in force

0.83

N/A

Number of complaints per 1000 policies sold in this time period

4.25

N/A

Number of complaints opened

290

5078

Number of complaints closed

294

5139

Percentage closed within 3 days

67%

N/A

Percentage closed after 3 days but within 8 weeks

33%

N/A

Percentage upheld by Vodafone

49%

54%

Main cause of complaints

General Admin / Customer Service

N/A