Complaints made to Vodafone
Insurance Policy and Credit Related Complaints made to Vodafone – 1st October 2022 to 31st March 2023
Product/Service grouping | Insurance and pure protection | Credit related |
---|---|---|
Number of complaints per 1000 policies in force | 1.16 | N/A |
Number of complaints per 1000 policies sold in this time period | 4.72 | N/A |
Number of complaints opened | 467 | 6359 |
Number of complaints closed | 487 | 6604 |
Percentage closed within 3 days | 60% | N/A |
Percentage closed after 3 days but within 8 weeks | 38% | N/A |
Percentage upheld by Vodafone | 54% | 58% |
Main cause of complaints | General admin / customer service | N/A |