Complaints made to Vodafone

Insurance Policy and Credit Related Complaints made to Vodafone – April 2021 to September 2021

Product/Service grouping

Insurance and pure protection

Credit related

Number of complaints per 1000 policies in force

0.48

N/A

Number of complaints per 1000 policies sold in this time period

4.41

N/A

Number of complaints opened

248

908

Number of complaints closed

219

731

Percentage closed within 3 days

19%

N/A

Percentage closed after 3 days but within 8 weeks

75%

N/A

Percentage upheld by Vodafone

61%

68%

Main cause of complaints

General admin or customer service

N/A