Complaints made to Vodafone

Insurance Policy and Credit Related Complaints made to Vodafone – 1 April 2023 to 30 September 2023

Product/Service grouping	Insurance and pure protection	Credit related
Number of complaints per 1000 policies in force	1.54	N/A
Number of complaints per 1000 policies sold in this time period	7.12	N/A
Number of complaints opened	571	7966
Number of complaints closed	588	8021
Percentage closed within 3 days	71%	N/A
Percentage closed after 3 days but within 8 weeks	29%	N/A
Percentage upheld by Vodafone	54%	49%
Main cause of complaints	General admin / customer service	N/A

Registered in England and Wales. Company No 01471587. Registered Office: Vodafone House, The Connection, Newbury, Berkshire, RG14 2FN.

Consumer Price Index (CPI) changes : *Monthly price will increase by the Consumer Price Index rate of inflation published in January of that year+3.9%. The rate we will use to increase prices from April 2024 is 7.9%. Device Plan payments will not be affected: vodafone.co.uk/pricechanges

Complaints made to Vodafone

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