There's a change on my account I don't recognise

Before you do anything else, ask yourself:

• Could this have been you? 

• Could someone else have made the change – a family member perhaps?

If the answer is ‘no’ and you suspect that someone has gained access to your account without permission – don’t panic. Contact us as soon as possible, so we can take steps to protect your information.

You can complete our fraud report form or call us on 0333 304 2897.

Our phone lines are open Monday to Friday, 8AM to 10PM and Saturday to Sunday, 8AM to 8PM. If you call outside of these hours, you can request a call back.

For help with anything else, type your question below or take a look at our top FAQs.