Sure Signal is shutting down

We're closing down Sure Signal

We’re retiring Sure Signal from our network throughout 2021.

This means you won't be able to use Sure Signal anymore, or register a device to use it.

Why we're turning it off

Over the last decade, we’ve made huge improvements to our network coverage and introduced WiFi Calling and text messaging (SMS), allowing you to make and receive calls and texts using your home broadband. 

This means it’s easier than ever to get a good signal in more places without using Sure Signal.

When we're turning it off

We’ll let you know before we turn off Sure Signal in your area. Vodafone account holders will receive an email and registered users will get a text. Please make sure your contact details are up to date so we can keep you informed.

Two girls sitting together looking at a phone

What you need to do now

To make sure you can continue to get the most out of your network you’ll need to switch off and unplug your Sure Signal. This will ensure your handset can connect to our network.

Once you see a signal on your mobile signal strength bar, you’re all set.

Vodafone Network Status Checker

WiFi Calling and text messaging (SMS)

With WiFi Calling and text messaging (SMS), you can make calls and send texts using your home broadband, even when there’s poor mobile signal. There’s no extra charge as all calls and texts come from your Vodafone allowance, making it easy to stay connected. 

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How do I set up WiFi Calling?

You can easily find out if your phone is compatible with WiFi Calling by checking our list of compatible devices. 

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Don’t have a compatible device?

If your current phone doesn't support WiFi Calling, log in to My Vodafone to see if you're eligible for an upgrade.

 

Alternatively, you can chat to TOBi to check your options.

Got a question?