If you’re deaf, have restricted hearing or a speech impairment

NGTS works in four ways:

1. Type & Hear - a person can enter text which will be relayed to the person on the other end of the phone as speech.
2. Speak & Read - a person can speak down the phone and this will be converted to text for the recipient to read.
3. Type & Read - a person can enter text and this will be received as text in real-time.
4. Speak & Hear - a person with difficulty speaking can have what they are saying relayed by a third party.

Download the NGTS app for free from the NGTS website

• With a textphone
• With the NGT Lite app – available for smartphones, tablets and computers. See the NGTS website to find out which devices are compatible.

To make a call, enter one of these prefixes in front of the number you wish to reach:

• 18001 – To use Type & Hear, Speak & Read, or Type & Read.
• 18002 – To use Speak & Hear.

You can also dial 18000 free instead of 999 to call emergency services.

Using 18001 is free to all Pay as you go and Pay Monthly customers calling Standard UK Mobiles, Landlines beginning 01, 02, or 03. Standard call charges apply for other calls.

Using 18002 is free to all and Pay Monthly customers calling Standard UK Mobiles, Landlines beginning 01, 02, or 03. Standard call charges apply for other calls, For Pay as you Go customers 18002 will be charged from your Pay as you go Bundle or 20p per minute calling Standard UK Mobiles, Landlines beginning 01, 02, or 03. Standard call charges apply for other calls.