Refurbished phones
New phone feeling, without the new phone price - backed by the UK’s only Lifetime Service Promise.
Choose from three phone conditions
All of our refurbished phones are in excellent working order and come in three conditions.
Pristine condition
Looks almost new. No visible signs of use on the casing or screen.
Great condition
Minor signs of use on the casing or the screen, such as light marks or barely visible scratches.
Good condition
Some visible signs of use, such as small scratches, dents or marks on the case and screen.
Why choose Vodafone for refurbished?
At Vodafone, our refurbished phones come with the following benefits:
Vodafone Assured
Fully tested with a 70-point health check and data-wiped, plus 14-day return period for peace of mind.
UK's only Lifetime Service Promise
Every phone comes with free battery health checks and replacements, plus Lifetime Warranty included - so your phone lasts longer.
Save on your phone
Get even bigger savings when you choose a refurbished phone and trade in your old phone for even more value.
Kinder to the planet
Buying a refurbished phone means that you’re helping the planet by reducing your carbon footprint.
What's in the box
Your phone and a charging cable, in recycled packaging. AC adapters and headphones are not included.
All phones are refurbished with care by our trusted partners.
Some refurbished devices may contain parts that aren't the manufacturer's original parts¹.
Discover more
Vodafone Xchange
Exchange your phone for a new one a year early. Available on eligible new phones and pristine refurbished phones.
Flexible upgrades
Our Vodafone EVO plans give you the ultimate flexibility to choose your own monthly price, plus inclusive benefits and a service you can rely on.
Trade in to save even more
With our Trade-in Guarantee, we'll guarantee your trade-in quote and give you instant confirmation of it when using our Trade-in Tool.
Reliable, award-winning network
You can rely on our award-winning network to keep you connected to the things and people that matter.
Frequently asked questions
Refurbished phones have been pre-owned and returned. All phones will have been inspected, cleaned, and repaired if necessary.
At Vodafone, our refurbished phones have undergone a 70-point health check and are data wiped. Many of the refurbished phones that we sell are unused - they've been bought brand new and returned to us within 14 days because the original buyer changed their mind.
Also, we're the UK's only major network to offer a two-year warranty on every Pay monthly refurbished phone, so you can get our best care.
Although we can't predict how long your refurbished phone will last, we'll cover your device for repairs against manufacturer faults (as long as you have a Pay monthly Airtime Plan with us) and you'll get battery health checks and replacements for up to three years — thanks to our Lifetime Service Promise.
A life cycle assessment study (Pamminger, R., Glaser, S. and Wimmer, W., Modelling of different circular end-of-use scenarios for smartphones. International Journal of Life Cycle Assessment (2021) 26:470-482) found that a refurbished phone (used for an average 1.93 years) can have a 55% lower contribution to climate change (or 'GWP') compared to a new phone (used for 2.5 years) (according to the study results shown on page 479).
Based on this study, buying and using a refurbished phone can be considered to be friendlier for the planet in comparison to buying and using a new phone, because it has a lower negative impact on climate change.
See a consumer-friendly report of the study [PDF]
For the full study, see the Springer Link website
All our refurbished phones have been through a 70-point health check covering battery, touchscreen, camera and more. Cosmetic checks are performed to determine if the phone is either Pristine, Great or Good.
Every one of our refurbished phones are fully sanitised and any data left on them is totally wiped¹ - so your new phone is truly your own.
Refurbished phones are checked across the following components:
Display test on: | Battery life test on: | Connectivity test on: | Camera test on: | Sensor test on: | Key tests on: | Audio tests on: |
|---|---|---|---|---|---|---|
Touchscreen | Discharge | Wi-Fi Connectivity | Rear camera for picture and video - focus | Proximity sensor | Hardware keys | Audio (including hands free mode) |
Screen response | Minimum battery charge to 80% | Bluetooth connectivity | Rear camera for picture and video - quality | Ambient light | Power key | Headset port and sound |
Multi-touch | Plug to the system (data transfer) | Network connectivity | Camera flash | Gyroscope sensor | Volume up / volume down | Speaker |
Force touch | SIM card reading | Front camera for picture and video - focus | Accelerometer | Home key | Earpiece | |
Quality of the screen | Network connection | Front camera for picture and video - quality | Fingerprint | Mute key | Audio quality | |
LCD white / black | Call | Magnetometer | Microphone | |||
LCD RGB | Mother board |
Our returns policy gives you 14 days to change your mind, whatever the reason, and you can cancel or return your order within 14 days from when you receive the order. Other charges may apply to use our services until you cancel your order.
To make a claim under our 14-day returns policy, you'll need to tell us that you want to cancel your services.
To confirm your cancellation, contact us on 0333 304 0191 (standard call charges apply).
Our Lifetime Service Promise is made up of our Lifetime Warranty and Battery Refresh, which is included at no extra cost as part of your Phone Plan. Any customer who bought a new or refurbished phone on Vodafone EVO from 26 July 2023 onwards is eligible for Lifetime Service Promise.
What's Lifetime Warranty?
We'll cover your device for repairs against manufacturer faults for as long as you have a Pay monthly Airtime Plan with us. See Lifetime Warranty terms and conditions
What's Battery Refresh?
If our Battery Refresh Tool shows your phone battery is struggling to keep up, we'll replace it. Simply visit us in store and we'll send it off to be replaced, free of charge. Our Battery Refresh covers you for two to three years, dependent on the length of your plan. See Battery Refresh terms and conditions
Legal terms
¹Vodafone has not manufactured this device and it may not contain official OEM parts. Phones are refurbished with care by our trusted partners:
TES AMM
Ingram Micro
New Way International
Elite Mobile
Unipart Logistics
Tech Tigers
PCS wireless
Olympia
All refurbished devices have had a full diagnostic, visual check and deep clean by our partners.
Each device has had a number of extensive tests performed, to ensure it is fully functional - checking the screen, battery, camera ensuring it is 100% fully functional.
Cosmetic checks are performed to determine if the device is either Pristine, Great or Good.
Vodafone Assured
Substantiation:
Vodafone Assured: means that all refurbished devices had a full diagnostic, visual check and deep clean by our third party refurbished suppliers.
Each device has had a number of extensive tests performed, to ensure it is fully functional - checking various components of the device, such as the screen, battery, camera ensuring it is 100% fully functional. Cosmetic checks are performed to determine if the device is either excellent or great. More details on the checks on the below table.
To find out more on the third party refurbished suppliers, see the relevant section below.
Kinder to the planet
Buying a refurbished phone has a lower carbon footprint than buying a new one
Substantiation:
A life cycle assessment study (Pamminger, R., Glaser, S. and Wimmer, W., Modelling of different circular end-of-use scenarios for smartphones. International Journal of Life Cycle Assessment (2021) 26:470-482) found that a refurbished phone (used for an average 1.93 years) can have a 55% lower contribution to climate change (or 'GWP') compared to a new phone (used for 2.5 years) (according to the study results shown on page 479).
Based on this study, buying and using a refurbished phone can be considered to be kinder to the planet in comparison to buying and using a new phone, because it has a lower negative impact on climate change.
See a consumer-friendly report of the study [PDF]
For the full study, see the Springer Link website
USB charging cable
To charge this product from the mains, you'll also need a mains adaptor to attach to the USB cable.
You'll need to buy this if you don't already own one.
Old plugs may not charge new handsets at optimum speeds.
Saving claims verification: See details on the relevant product page.
VAT: All pricing inclusive unless stated otherwise. For prices stated exclusive of VAT, the VAT rate payable is 20%.
Gift with Purchase: See details on product page including any additional terms.
*Annual Price Increase: Each year, on 1 April, your monthly plan charge will increase as follows:
£2.50 for Pay monthly Airtime and Data plans
£1.50 for Pay monthly Basics plans
£3.50 for Home Broadband and 5G Broadband plans
Out of bundle charges will increase each April by Consumer Price Index rate published in January of that year + 3.9%.
** 2.2 Gbps average download speed via a wired connection.
*Best overall broadband provider: As recommended by Telegraph in January 2025. For more information, see the Telegraph substantiation
Pay Monthly
Minimum term agreement, eligibility, credit check and terms apply.
Vodafone EVO
Representative example for Device Plans:
Example Device Plan breakdown |
|
|---|---|
Total cost of device | £1,000 |
Upfront cost | £100 |
APR | 0% |
Total credit amount | £900 |
Length of contract | 36 months |
Monthly Device Plan cost | £25 |
Figures used in the above (other than the representative APR) are for illustrative purposes only.
Device Plan: means devices purchased from Vodafone under a Consumer Credit Agreement such as phones (Phone Plan), smartwatches (Watch Plan), tablets (Tablet Plan) and laptops (Laptop Plan).
Vodafone EVO:
For Mobile: lets you select a monthly Device Plan credit Agreement (24 to 36 months) with a 24 month Airtime Plan. You can pay off your Device Plan early, and if you do, you can then keep your Airtime Plan on a 30-day contract or leave. If your Airtime Plan ends for any reason, you will need to keep on paying your monthly Device Plan (either in full or monthly)
For Smartwatches: lets you select a monthly Device Plan Credit Agreement (over 24 to 36 months) with a monthly Connectivity Plan. Watch Plans over 12 months require a 24 month Connectivity Plan. You can pay off your Device Plan early, and if you do, you can keep your Connectivity Plan on a 30-day contract or leave. If your Connectivity Plan ends, the Device Plan is still payable (either in full or monthly). Watch Plans require a Vodafone pay monthly airtime plan and a Connectivity Plan (via Vodafone OneNumber)
For Laptops / Tablets: lets you select a monthly Device Plan Credit Agreement (24 to 48 months) with a 24 month Data Plan. You can pay off your Device Plan early, and if you do, you can then keep your Data Plan on a 30-day contract or leave. If your Data Plan ends for any reason, you will need to keep on paying your monthly Device Plan (either in full or monthly)
Upgrade from month 3: means a) buying a new Device Plan (which is a credit agreement) and an Airtime/Data/Connectivity Plan (as applicable) and b) either (i) paying off the remaining amount on your current Device Plan prior to upgrading, or (ii) paying for your current Device Plan along with your new Device Plan. Subject to credit check, eligibility and terms.
Trade-in Guarantee: Available when you trade-in an eligible device using our Trade-in Tool, and purchase a new Vodafone Pay Monthly Airtime Plan. Your Trade-in value is guaranteed for 7 days from the date of your Trade-in Quote. Device must be returned within 14 days of the start of your new Airtime Plan and meet our requirements. You can choose to receive your Trade-in value via a monthly airtime saving, a credit to your Vodafone account, or, if you are an existing customer, as a credit towards your existing Phone Plan balance. Please see our Trade-in Guarantee terms and conditions for more details, including the eligibility criteria.
Trade-in Bonus: Available when we're running a Trade-in Bonus promotion, where you could get an additional bonus on top of the trade-in value for the phone you're trading in, when you buy a new phone. Eligibility for the bonus and the bonus value may vary depending on which phone you're trading in and which new phone you're buying. Please see our Trade-in Bonus terms and conditions, for more information.
Unlimited data: available on Unlimited plan (max download and upload speeds of 100Mbps), Unlimited Plus and Unlimited Premier plans. Speed may vary by a number of factors.
5G: You must have a 5G enabled device on the Vodafone 5G network, a Vodafone 5G plan and 5G coverage in the area that you are in. Coverage may be affected by a number of factors. Find out more about our 5G network
5G+: To access 5G+, you need a 5G+-enabled device and an eligible Vodafone Pay Monthly plan that includes 5G+. Coverage may be affected by a number of factors. Find out more about our 5G+ network
Vodafone Xchange: Available on eligible new phones and all pristine refurbished phones, then trade in (good condition) from 12 months prior to end of Phone Plan and upgrade to new phone and Airtime Plan (standard upfront and monthly cost apply). Every year: based on 24-month Phone Plan. Terms and verification apply
Roaming
Roaming: using your home data plan to roam in Zone A is included in all of our Pay Monthly plans. For roaming in other destinations, charges will apply depending on which plan you are on.
Roaming Passes: For Pay Monthly customers without European roaming included in their plan, you can purchase an 8 or 15 day European roaming pass to use your monthly UK allowance of calls, texts and data in our Zone B destinations. The 8 day pass is £16 and the 15 day pass is £21. Out of bundle charges such as picture messages, premium calls or premium texts are not covered by this charge. These passes are subject to a 25GB roam fair use policy. Passes become active when you start roaming and only one pass can be used at a time. For more information and terms, visit our roaming page
Mobile Specific Small Print
Lifetime Service Promise: means a) Lifetime warranty covering manufacturer's defects, provided you have an active pay monthly Airtime plan + b) Battery refresh replacing your phone's battery (for 2-3 years) if it fails one of the Battery refresh tool tests. On phones purchased directly from Vodafone.
Lifetime Warranty: is an extended warranty covering manufacturer's defects (on phones purchased via Vodafone directly), provided you have an active pay monthly Airtime plan. Excludes damaged and tampered phones. Lifetime Warranty terms apply
Battery Refresh: replaces your phone's battery if it fails one of the Battery Refresh Tool tests. Available for up to three years depending on your plan. On phones purchased via Vodafone directly. Excludes damaged and tampered phones. Battery Refresh terms apply
UK's Only Lifetime Service Promise: Vodafone is the only network that offers both i) Lifetime Warranty which covers your phone for manufacturer defects provided you have an active pay monthly Airtime plan, and ii) Battery Refresh which offers phone battery health checks and required replacements for up to 3 years. Terms apply
Smartwatch Specific Small Print
Smartwatch: requires a) Vodafone pay monthly Airtime plan, and b) 12 or 24 month Connectivity Plan (via Vodafone OneNumber). Watch Plans over 12 months require a 24 month Connectivity Plan. Terms apply
Vodafone OneNumber Connectivity Plan ('Connectivity Plan'): uses your minutes, texts and data allowance from your Airtime Plan using Vodafone OneNumber. You must have an Airtime Plan with us in order to purchase a Connectivity Plan. Smartwatch Connectivity plans can be bought for a smartwatch you already own, or for a new smartwatch you purchase through us. Tablet Connectivity plans can only be bought for a tablet you already own.
Two-Year Warranty (formerly called Total Care Warranty) is a 24-month warranty that starts from the date your device (purchased from Vodafone), is dispatched. This covers manufacturer's defects in the materials and workmanship of the device through normal use. Excludes damaged and tampered devices. Not applicable with Laptops. Two-Year Warranty terms apply
Tablet Specific Small Print
Two-Year Warranty (formerly called Total Care Warranty) is a 24-month warranty that starts from the date your device (purchased from Vodafone), is dispatched. This covers manufacturer's defects in the materials and workmanship of the device through normal use. Excludes damaged and tampered devices. Not applicable with Laptops. Two-Year Warranty terms apply
Pay as you go
Unlimited Bundle: An Unlimited Pay as you go Bundle lasts for 30 days. Your bundle will automatically renew every 30 days if you have enough credit. To opt out call 2345. Includes unlimited data and unlimited minutes and texts: minutes to standard mobiles and landlines (UK: 01, 02, 03) and standard texts (excluding MMS) to use in the UK and Zone A. You must buy a Big Value Bundle, otherwise your SIM won’t be able to make or receive calls, send or receive texts, use data, or use our network.
Unlimited Bundle terms, exclusions and destinations
Pay as you go Bundles (Big Value Bundle) excluding Unlimited Bundle: Unlimited minutes to standard mobiles and landlines (UK: 01, 02, 03), standard texts and a set allowance of data (excluding Extras) to use in the UK and Zone A. Last 30 days. Automatically renews every 30 days if you have enough credit. Opt out by calling 2345. Pay as you go Bundles are also known as Big Value Bundles. You must buy a Big Value Bundle, otherwise your SIM won’t be able to make or receive calls, send or receive texts, use data, or use our network. For more information, please visit our Pay as you go Bundles terms and conditions page
Total Rollover: Any unused allowance from your current Pay as you go Bundle will only rollover from one bundle to the next, for use in the next 30-day period, if your Pay as you go Bundle renews automatically.
Pay as you go 1: You'll pay just £2 each day you use your phone, which gives you: Unlimited minutes, Unlimited texts, 50MB of data to use until midnight. To activate your SIM, you’ll need to add a minimum of £5 credit or buy a Big Value Bundle. If you don’t, your SIM won’t be able to make or receive calls, send or receive texts, use data, or use our network. For more information, please visit our Pay as you go 1 terms and conditions page
Roaming: Your data usage is for use in the UK and Zone A destinations only, unless you purchase one of our roaming extras. For more info and destinations beyond Zone A, visit our extras page. For terms visit our terms and conditions pages
Pay as you go Plus
Pay as you go Plus plan: My Vodafone app required. UK and Zone A use only unless Roaming Extra purchased. Minutes to standard mobiles and landlines (UK: 01, 02, 03), standard texts and plan data allowance (excluding Extras). Auto-Renews every 30 days if opted in via My Vodafone app and payment card added. Purchase Extras and manage payments through My Vodafone app. Plan stops after 30 days if paused or cancelled (by opting out of Auto-Renew). If opted out and you do not choose another plan, you can only receive inbound calls and texts once your 30-day plan ends. You must opt back in and re-purchase a new plan to use data, minutes, send texts or buy Extras. To use our network, you’ll need to buy a £10 plan at a minimum. If you don't, your SIM won’t be able to make or receive calls, send or receive texts, use data, or use our network.
For terms and more information see the Pay as you go Plus terms and conditions
Roaming: Your data usage is for the UK and Zone A destinations only, unless you purchase one of our roaming extras in the My Vodafone app. Your extra will run until the day it expires (at 11:59pm UK time) or when it is used up, whichever is sooner. For more information on roaming destinations, see our roaming page or the My Vodafone app. For Extras terms, see the terms and conditions page
Home Broadband
Home Broadband: For details and terms see our Home Broadband page
Fast broadband in more places than any other UK provider: means by combining Vodafone full fibre and Vodafone 5G Broadband, Vodafone can deliver fast broadband speeds to more than 26 million homes and premises across the UK.
Vodafone Full Fibre available in more homes than anyone else/Vodafone is the UK's largest full fibre provider: As independently verified by thinkbroadband.com. Results based on availability of CityFibre, Openreach, OFNL, Virgin Media, and Community Fibre as of 7 April 2026:
Broadband provider (consumer sales) | Number of premises Full Fibre (FTTP or FTTH) is available at |
|---|---|
Vodafone | 24,305,199 |
Sky | 24,008,096 |
Zen Internet | 23,879,745 |
TalkTalk | 23,824,507 |
BT | 22,226,345 |
Virgin Media | 19,141,332 |
One click or call: to trigger the switch process, see our Switch Broadband page. Credit of up to £200 to cover leaving fees, terms apply.
Switcher offer: Switch broadband and get up to £200 credit when you pay an early termination fee. New customers on eligible plans, purchased directly from Vodafone only. Credit, acceptance, and availability checks. Terms and conditions apply
Insurance
These terms are available in our insurance terms and conditions pages. If you're a sole trader go to business terms and conditions then Insurance then Insurance - Current
Very Me
VeryMe Rewards: See My Vodafone app for end dates and full terms and conditions. Pay as you go customers must have topped up at least £10 credit on their account in the last 6 weeks to participate. Pay as you go Plus customers must have Auto-Renew switched on to participate in certain prizes and competitions.
VeryMe won A Silver in the Brand Partnership Activation of the Year category and a Gold in the Loyalty Activation of the Year category at the 2020 IPM Awards. See verification on the IPM website
VeryMe helped Vodafone win Best Network for Loyalty and Retention at the Mobile Industry Awards 2020. See verification on the Techrader website
Vodafone VeryMe, TMW Unlimited and Mando-Connect won Best Use of CRM at the Loyalty Magazine Awards 2020. See verification on the IPM website
Network
Reliable, award-winning network: The UK relies on Vodafone as a network provider as it:
i) powers critical national infrastructure and 82% of Emergency Services (see our Public Sector Portal for further information),
ii) has coverage in 99% of UK homes,
iii) covers 96% of the UK's landmass; and
iv) has won numerous awards
See full details and awards on our Network page
Nation's Network: Vodafone - nation's most valuable brand, verified by Kantar BrandZ Most Valuable UK Brands Report 2024, and supporting the nation since 1984 through to 2025's major summer events and beyond. See full verification of the substantiation
Vodafone and Three customers can now automatically use each other's network for more coverage, at no extra cost: Access is automatic where more masts are available see the network page
Just Ask Once
Available via the My Vodafone app. Messaging service only, some exclusions apply. See more details about Just Ask Once
For full terms and conditions, visit our terms and conditions page
Finance subject to status and credit checks. 18 +. Direct debit required. Credit provided by Vodafone Limited, FCA reference Number: 712210, Vodafone House, The Connection, Newbury, Berkshire, RG14 2FN