As of 11 October 2011 our price plans will change to:
A wide range of organisations from utility companies and banks to supermarkets and even local councils make regular use of 0800, 0808, 0500, 0845 and 0870 numbers for customer service helplines. These calls are not included in our current monthly bundles so from 11 October 2011, we are reducing the price of calling these numbers for pay monthly customers to:
| Number | Cost |
|---|---|
| 0800, 0808 & 0500 | 7p a minute |
| 0845, 0870 | 12p a minute |
| Charity Numbers | Free - more details (Download PDF: 83KB) |
We are offering these prices as a special promotion until 2 January 2012. From 3 January 2012 all these calls will cost 14p a minute, which still represents a significant saving.
From 11 October 2011 we're simplifying our existing line rental prices. These changes will affect pay monthly customers (including mobile broadband users) who joined before February 2011. The average rise is less than 1% and prices are being rounded up to the nearest 50p. For example, if you currently pay £20.42 each month, your monthly line rental will be £20.50.
| Cost (inc VAT) until 23:59 10 October 2011 | Cost (inc VAT) from 00:00 11 October 2011 |
|---|---|
| £10.21 | £10.50 |
| £15.32 | £15.50 |
| £20.42 | £20.50 |
| £25.54 | £26.00 |
| £30.65 | £31.00 |
| £35.75 | £36.00 |
| £40.86 | £41.00 |
| £45.96 | £46.00 |
| £51.07 | £51.50 |
| £56.17 | £56.50 |
| £61.28 | £61.50 |
| £66.38 | £66.50 |
| £71.50 | £71.50 |
The above table is not exhaustive but no line rental will change by more than 49p.
For pay monthly customers who joined before June 2011, once you have used your inclusive monthly allowance of minutes, texts and data, this is what you will pay from 11 October.
| Product / Service | Cost a minute (inc VAT) from 11 October 2011 (with a 1-minute minimum call charge) |
|---|---|
| Calls to any UK mobile phone network, standard UK landline (starting 01, 02 or 03) and UK voicemail | 35p |
| Calls starting 0844, 0871 | 35p |
| Text message | 12p |
| Picture message (Up to 300KB ) | 37p |
| Video message | 62p |
| Out of bundle data (in the UK for 250MB) | £5 |
| Calls to Europe | £1 |
| Calls to the rest of the world | £1.50 |
| Text messages abroad (up to 160 characters) | 25p |
Due to BT's decision to raise the cost of its 118500 service, calls to this number will be charged at £2.50 a minute from 11 October 2011. Calls to 118118 remain at £2 a minute.
We offer our own directory enquiries service on 118881 which costs just 85p a minute.
You can also access more than 350 directory enquiry services – ranging from £2 to £2.50 a minute – on our network. Before you call, you can see how much it will cost with our price checker
Calls to all numbers have a minimum one minute charge.
