Keep connecting
Keep up to date with how we are helping you to keep connecting during these uncertain and constantly changing times.
Welcome back
It’s been a while. As you’d expect, we’ve taken extraordinary measures to make sure our stores are as safe as possible – including deep cleans, limiting the number of people in store at any one time, and we’ve installed Perspex screens at over 2,000 service stations. We can’t wait to see you in store again.
Latest important updates
Stay up-to-date with the latest information that might affect how you use our network and what we're doing to keep the UK connected.
Data sharing in response to Coronavirus
As part of the Vodafone Group’s Five-Point Plan to help counter the impacts of the COVID-19 outbreak, we are committed to help improve governments’ insights into people’s movements in affected areas.
Keeping our network reliable
We’ve added extra capacity to our broadband and mobile networks to help them cope with any extra demand as more people work from home. That, along with the billions we’ve invested in the last five years, means that they’re strong and robust, and as reliable as possible for you.
Important information about contacting us
We're doing our best to maintain all lines of communication so that our customers can get the support they need. Read more to learn about the best ways to stay in touch.
Staying connected
We've put together some useful information for those of you who are working from home, our Pay monthly, home broadband, and Pay as you go customers.
Using your phone
There are several things that you can do thanks to our network that’ll keep you connected to your loved ones, like setting up WiFi calling, making conference calls, calling friends and family abroad, and more.
Here are some useful links and tips that’ll help you get the most out of your phone to stay connected.
Working with your home broadband
If you’re using a Vodafone Home Broadband connection to work at home, know that we continually monitor your line and optimise the performance to make sure you’re getting the strongest Wi Fi signal possible.
Here’s some information on what you can do to make your home broadband work best.
More information for Pay as you go customers
There are multiple ways you can top up your phone if you can’t get into a store. Plus, we offer a range of services that’ll let you keep on top of your balance and give you options in case you run out of credit.
We want to make sure that you can stay connected if you’re on one of our flexible Pay as you go plans.
Frequently Asked Questions
Right here, on the dedicated NHS website.
It’s essential that people have access to the right health information. That’s why we’ve enabled all our mobile customers, whatever their payment plan, to access certain NHS websites – like www.nhs.uk and www.111.nhs.uk – without using any of their data allowance.
Find out more about what we’re doing to help you get the information you need here.
Please use the NHS 111 online service if:
- You feel you cannot cope with your symptoms at home
- Your condition gets worse
- Your symptoms do not get better after 7 days
Only call 111 if you cannot get help online.
In light of recent events surrounding the COVID-19 (Coronavirus) outbreak, our customers won’t be charged for deliveries from 27 March 2020 onwards.
You’ll be able to have your orders sent to your home address free of charge on weekdays. Deliveries can be scheduled for Saturday as a chargeable extra.
Home broadband deliveries are exempt and will continue to be charged as normal.
Please call 191 and we’ll book a repair through our call centre. We’ll post a bag out to you which’ll include a returns box for your device to be returned in.
Once your device is repaired, we’ll have your handset returned to you via courier.
You can track repairs online so you can follow your handset’s progress through the repair cycle.
We’ll contact you to let you know if your order or repair is impacted, and we’ll find the most appropriate solution for your order or repair to be completed.
Our main priority during this time is keeping the UK connected. If you want to find out more information on how we can support you during financial difficulties, please see here: https://vodafone.uk/Advice
If you're unable to pay your bill on time, you can contact us on 56677 to set up a promise to pay, or to review one previously set up.
A message from Nick Jeffery, CEO Vodafone UK
We now have 100% of Vodafone UK contact centre staff working from home so we can serve you remotely.
We have equipped the Nightingale hospitals with network coverage and boosted broadband to ensure patients and staff stay in touch with loved ones.
We have helped NHS and vulnerable customers stay in touch with free unlimited data.
We are also pleased to share we have teamed-up with Imperial College London to help them with their fight against COVID-19.
There is more, we will continue to do more to help you and your families through this.
Take care,
Nick Jeffery, CEO Vodafone UK.
