Keeping the UK connected
Maintaining the reliability and capacity of our network is our number one priority during the COVID-19 (Coronavirus) outbreak.
Accessing health information without charges
It’s essential that people have access to the right health information. That’s why we’ve enabled all our mobile customers, whatever their payment plan, to access certain NHS websites – like www.nhs.uk and www.111.nhs.uk – without using any of their data allowance.
Keeping our network reliable
We’ve added extra capacity to our broadband and mobile networks to put them in the best possible position to cope with any extra demand as more people work from home. That, along with the billions we’ve invested in the last five years, means that they’re strong and robust. We’ve made them the best they can be and as reliable as possible for you.
Latest important updates
Stay up-to-date with the latest information that might affect how you use our network and what we're doing to keep the UK connected.
Store closures: How we can help our customers
Today we have shut all our retail stores until further notice in the interests of the safety of our staff and customers and in accordance with the latest Government guidelines.
Published on 24 March 2020
Keeping UK businesses and workforces connected
As the country struggles with the spread of coronavirus, Anne Sheehan, Director, Vodafone Business UK, talks about the full range of support services Vodafone can offer its business and public sector customers.
Published on 20 March 2020
Important information about contacting us
We're doing our best to maintain all lines of communication so that our customers can get the support they need. Read more to learn about the best ways to stay in touch.
Staying connected
We've put together some useful information for our Pay monthly, home broadband and Pay as you go customers.
Using your phone
There are a number of things that you can do thanks to our network that’ll keep you connected to your loved ones, like setting up WiFi calling, making conference calls, calling friends and family abroad, and more.
Here are some useful links and tips that’ll help you get the most out of your phone to stay connected.
Working with your home broadband
If you’re using a Vodafone Home Broadband connection to work at home, know that we continually monitor your line and optimise the performance to make sure you’re getting the strongest Wi Fi signal possible.
Here’s some information on what you can do to make your home broadband work best.
More information for Pay as you go customers
There are multiple ways you can top up your phone if you can’t get into a store. Plus, we offer a range of services that’ll let you keep on top of your balance and give you options in case you run out of credit.
We want to make sure that you can stay connected if you’re on one of our flexible Pay as you go plans.
Digital Parenting
Helping your family live a happy and safe digital life
More time at home could mean more time spent in front of a screen. Team up as a family to learn about the latest digital wellbeing trends and set good digital habits by taking the Digital Parenting Pledge today.
Frequently Asked Questions
In light of recent events surrounding the COVID-19 (Coronavirus) outbreak, our customers won’t be charged for deliveries from 27 March 2020 onwards.
You’ll be able to have your orders sent to your home address free of charge on weekdays. Deliveries can be scheduled for Saturday as a chargeable extra.
Home broadband deliveries are exempt and will continue to be charged as normal.
Please call 191 and we’ll book a repair through our call centre. We’ll post a bag out to you which’ll include a returns box for your device to be returned in.
Once your device is repaired, we’ll have your handset returned to you via courier.
You can track repairs online so you can follow your handset’s progress through the repair cycle.
We’ll contact you to let you know if your order or repair is impacted, and we’ll find the most appropriate solution for your order or repair to be completed.
Our main priority during this time is keeping the UK connected. If you want to find out more information on how we can support you during financial difficulties, please see here: https://vodafone.uk/Advice
If you're unable to pay your bill on time, you can contact us on 56677 to set up a promise to pay, or to review one previously set up.
The Vodafone Community is our dedicated forum for all questions Vodafone. Use it to find existing answers about all our products or services, and to keep up to speed with the latest Vodafone and industry news.
You can find our library of answers to popular topics on our FAQ site
A message from Nick Jeffery, CEO Vodafone UK
These are difficult and worrying times due to the spread of Coronavirus (COVID-19), and I wanted to personally take this opportunity to assure you, our customer, that my number one priority is to maintain the reliability and capacity of our network at all times for you, your families, and your business.
Over the years we have invested heavily in building and maintaining our network, and it’s the strongest it’s ever been and we are constantly optimising and strengthening the network to ensure everything runs as smooth as possible.
We are committed to keeping you connected, and you can rely on us.
