Together we can
Take a look at some of the ways we're helping the people who need it most to keep connecting.
Things we're doing to help you keep connecting
We've put together some useful information for those of you who are working from home, our Pay monthly, home broadband, and Pay as you go customers.
Frequently Asked Questions
Right here, on the dedicated NHS website.
It’s essential that people have access to the right health information. That’s why we’ve enabled all our mobile customers, whatever their payment plan, to access certain NHS websites – like www.nhs.uk and www.111.nhs.uk – without using any of their data allowance.
Find out more about what we’re doing to help you get the information you need here.
Please use the NHS 111 online service if:
- You feel you cannot cope with your symptoms at home
- Your condition gets worse
- Your symptoms do not get better after 7 days
Only call 111 if you cannot get help online.
Please call 191 and we'll book a repair through our call centre. We'll post a bag out to you which will include a returns box for your device to be returned in.
Once your device is repaired, we'll have your handset returned to you via courier.
You can track repairs online so you can follow your handset's progress through the repair cycle.
You can also set up a repair in your nearest store.
We’ll contact you to let you know if your order or repair is impacted, and we’ll find the most appropriate solution for your order or repair to be completed.
Our main priority during this time is keeping the UK connected. If you want to find out more information on how we can support you during financial difficulties, please see here: https://vodafone.uk/Advice
If you're unable to pay your bill on time, you can contact us on 56677 to set up a promise to pay, or to review one previously set up.