A message from our new CEO
Throughout the pandemic, Vodafone UK has been keeping the UK connected and supporting vulnerable customers, NHS and care workers, and disadvantaged families as best we can.
We've donated 350,000 SIMs with free data to schools, with another 150,000 SIMs available through the Mail Force Computers for Kids initiative.
Through our Great British Tech Appeal, we've distributed around 6,000 smartphones and tablets to families who lack connectivity, with the help of our charity partner Barnardo's.
We've offered unlimited mobile plans for just £10 a month for six months to help job seekers.
And we'll be there to help the UK as we recover from the pandemic, too.
Take care.
Ahmed Essam, CEO, Vodafone UK
Latest important updates
Stay up-to-date with the latest information that might affect how you use our network and what we're doing to keep the UK connected.
We’re donating 10,000 connectivity devices to schoolchildren
We’ll send 10,000 dongle and MiFi devices to Business2Schools, who’ll then distribute them to schools in England, Northern Ireland, Scotland, and Wales. They’ll help kids access online learning and catch up on classes.
Published on 2 March 2021
Vodafone and Mail Force donate 150,000 SIMs to help homeschooling kids
150,000 extra free SIMs, part of Vodafone UK's schools.connected programme, will help more families grappling with digital poverty.
Published on 22 February 2021
Coronavirus tier restrictions: which Vodafone UK stores are open?
Coronavirus tier restrictions mean different opening rules apply to Vodafone UK retail stores depending on their location.
Published on 6 January 2021
Together we can
Take a look at some of the ways we're helping the people who need it most to keep connecting.
The Great British Tech Appeal
We’ve partnered with Barnardo’s to help you donate your old phone or tablet to young people who need them. Plus, we’ll give them six months free unlimited data.
We’re donating tech to disadvantaged young people
We’ve donated 10,000 dongle devices to Business2Schools so kids in England, Northern Ireland, Scotland, and Wales can access online learning and catch-up classes. We’ve also donated £200,000 to the Raspberry Pi Foundations ‘Learn at Home’ campaign.
Things we're doing to help you keep connecting
We've put together some useful information for those of you who are working from home, our Pay monthly, home broadband, and Pay as you go customers.
Working from home?
More and more people are doing their bit to follow the government’s advice on social distancing. That means that people are relying on our mobile and broadband networks more than ever. We’ve added extra capacity to our networks to support our customers.
Here are some hints and tips to keep you connected if you’re working from home.
Using your phone
There are several things that you can do thanks to our network that’ll keep you connected to your loved ones, like setting up WiFi calling, making conference calls, calling friends and family abroad, and more.
Here are some useful links and tips that’ll help you get the most out of your phone to stay connected.
Working with your home broadband
If you’re using a Vodafone Home Broadband connection to work at home, know that we continually monitor your line and optimise the performance to make sure you’re getting the strongest Wi Fi signal possible.
Here’s some information on what you can do to make your home broadband work best.
More information for Pay as you go customers
There are multiple ways you can top up your phone if you can’t get into a store. Plus, we offer a range of services that’ll let you keep on top of your balance and give you options in case you run out of credit.
We want to make sure that you can stay connected if you’re on one of our flexible Pay as you go plans.
Frequently Asked Questions
Right here, on the dedicated NHS website.
It’s essential that people have access to the right health information. That’s why we’ve enabled all our mobile customers, whatever their payment plan, to access certain NHS websites – like www.nhs.uk and www.111.nhs.uk – without using any of their data allowance.
Find out more about what we’re doing to help you get the information you need here.
Please use the NHS 111 online service if:
- You feel you cannot cope with your symptoms at home
- Your condition gets worse
- Your symptoms do not get better after 7 days
Only call 111 if you cannot get help online.
In light of recent events surrounding the COVID-19 (Coronavirus) outbreak, our customers won’t be charged for deliveries from 27 March 2020 onwards.
You’ll be able to have your orders sent to your home address free of charge on weekdays. Deliveries can be scheduled for Saturday as a chargeable extra.
Home broadband deliveries are exempt and will continue to be charged as normal.
Please call 191 and we'll book a repair through our call centre. We'll post a bag out to you which'll include a returns box for your device to be returned in.
Once your device is repaired, we'll have your handset returned to you via courier.
You can track repairs online so you can follow your handset's progress through the repair cycle.
You can also set up a repair in your nearest store.
We’ll contact you to let you know if your order or repair is impacted, and we’ll find the most appropriate solution for your order or repair to be completed.
Our main priority during this time is keeping the UK connected. If you want to find out more information on how we can support you during financial difficulties, please see here: https://vodafone.uk/Advice
If you're unable to pay your bill on time, you can contact us on 56677 to set up a promise to pay, or to review one previously set up.